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Customer Service Representative Resume Example

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CUSTOMER SERVICE REPRESENTATIVE
Skills
  • Credit card payment processing
  • Report creation
  • Stockroom procedures
  • Office equipment proficiency
  • Schedule mastery
  • Materials transport
  • Promotional support
  • Senior leadership support
  • Product organization
  • Route management
  • Conflict mediation
  • Adaptive team player
  • Sales expertise
  • Call center experience
  • High-energy attitude
  • Courteous demeanor
  • Quality control
  • Data evaluation
  • Active listening
  • Store maintenance
  • Problem-solving abilities
  • In-store support
  • Business development understanding
  • Inbound and outbound calling
  • Customer relations
  • Several consecutive years at jobs held
  • Several praises from form supervisor and leadership roles
  • Quick learning
  • Willingness to assist others
Education and Training
05/2008
High School Diploma
John I Burton High SchoolCity, State
  • 3.5 GPA
  • Honor Roll every year
  • Dean's List Honoree every year
Some College (No Degree)
Mountain Empire Community CollegeCity, State
Some College (No Degree)
Lincoln Memorial UniversityCity, State
Summary

Positive and upbeat Customer Service Specialist as well as multiple Supervisor positions bringing 12 years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty. Extremely interested in learning new skills and willingness to bring my experience to other companies to grow my career. Very flexible and able to work any hours at any location.

Experience
Customer Service RepresentativeNtt Data Corporation | Tallahassee , FL11/2019 - Current
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Exceeded company productivity standards 85% on consistent basis, handling more than 90% of quota each day.
  • Answered customer questions and addressed concerns, resulting in 0% reduction in complaint calls.
  • Interviewed customers regarding centene issues and reported feedback to management team.
  • Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
  • Upheld privacy and security requirements established by centene regulatory agencies.
  • Trained 50 new employees each month in procedures and policies in order to maximize team performance.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Set up and activated customer accounts.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Assisted approximately 400+ customers each month with health insurance questions.
  • Assessed customer needs and upsold products and services to maximize coverage and benefit sales.
Customer Service Representative SupervisorMelaleuca | Knoxville , TN12/2019 - 01/2020

Managed daily operations within centene office by supporting continuous delivery of excellent services and care.

  • Automated office operations, managing client correspondence, record tracking and data communications in database and case management software.
  • Conducted monthly and weekly performance evaluations of office staff to monitor progress and productivity and recommend promotions, corrective or disciplinary actions.
  • Distributed company correspondence, including memos and updates to reinforce and apprise departments and divisions of corporate objectives and developments.
  • Coordinated office activities and operations to secure efficiency and compliance with company policies.

Addressed individuals specific needs through thorough communication with all customer service Representatives on team.

Assistant Store ManagerModani Furniture | Philadelphia , PA04/2008 - 04/2013
  • Better shopping environment Improved efficiency 100% through supervising daily staff assignments and tasks, including better quality merchandise, merchandising environment and sales, and more available store hours.
  • Coordinated and enhanced delivery of $500 of inventory in single quarter through implementation of new ERP software.
  • Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
  • Helped team members deliver polite and positive service to every customer by closely monitoring behaviors and offering constructive guidance.
  • Processed credit and debit card payments and returned proper change for cash purchases.
  • Coached and developed store associates through formal and informal interactions.
  • Achieved or exceeded business plans on consistent basis by engaging employees in key processes.
  • Encouraged professional growth and talent development in associates to increase performance in all areas.
  • Decreased costs significantly by negotiating with vendors and suppliers for better prices.
  • Led teams in planning, implementation and execution of merchandising and operating initiatives.
  • Promoted and supported strong relationships with local community organizations in surrounding area.
  • Maintained organized store, responded to customer complaints and answered questions quickly.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Collaborated with department heads to identify opportunities, develop timely solutions and create action plans.
  • Increased sales by 100+% over a month period.
  • Replenished merchandise, welcomed customers, responded to questions and maintained overall presentation of store.
  • Handled scheduling for two store shifts across 7-day work weeks to promote proper and adequate staffing.
  • Achieved monthly sales, budget and other targeted goals.
  • Managed 3 separate stores in 3 separate towns for profits for the homeless shelter.
Waitstaff ManagerDepartment Of Defense | Cincinnati , OH09/2006 - 07/2012
  • Developed and implemented strategies to enhance team performance, improve processes and increase efficiency.
  • Trained workers in every restaurant position, including food preparation, money handling and cleaning roles.
  • Oversaw hiring, training and development of kitchen employees.
  • Identified, investigated and corrected operational issues such as inventory waste or theft to keep business operating at optimal levels.
  • Kept facility and equipment in good working condition through regular preventive maintenance and repair schedules.
  • Maintained optimal inventory levels and kept food costs in line with budget limitations.
  • Managed kitchen staff team of [Number] and assigned various stages of food production.
  • Handled over $[Amount] worth of cash and card transactions daily with accuracy and efficiency.
  • Supervised team of [Number] employees in [Type] establishment, maintaining positive and productive atmosphere to enhance employee experience.
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

78Average
Resume Strength
  • Completeness
  • Word choice
  • Length
  • Strong summary
  • Typos

Resume Overview

School Attended

  • John I Burton High School
  • Mountain Empire Community College
  • Lincoln Memorial University

Job Titles Held:

  • Customer Service Representative
  • Customer Service Representative Supervisor
  • Assistant Store Manager
  • Waitstaff Manager

Degrees

  • High School Diploma
    Some College (No Degree)
    Some College (No Degree)

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