Customer Service Representative Resume Example

Managed daily operations within centene office by supporting continuous delivery of excellent services and care.

• Automated office operations, managing client correspondence, record tracking and data communications in database and case management software.
• Conducted monthly and weekly performance evaluations of office staff to monitor progress and productivity and recommend promotions, corrective or disciplinary actions.
• Distributed company correspondence, including memos and updates to reinforce and apprise departments and divisions of corporate objectives and developments.
• Coordinated office activities and operations to secure efficiency and compliance with company policies.

Addressed individuals specific needs through thorough communication with all customer service Representatives on team.

• Better shopping environment Improved efficiency 100% through supervising daily staff assignments and tasks, including better quality merchandise, merchandising environment and sales, and more available store hours.
• Coordinated and enhanced delivery of $500 of inventory in single quarter through implementation of new ERP software.
• Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
• Helped team members deliver polite and positive service to every customer by closely monitoring behaviors and offering constructive guidance.
• Processed credit and debit card payments and returned proper change for cash purchases.
• Coached and developed store associates through formal and informal interactions.
• Achieved or exceeded business plans on consistent basis by engaging employees in key processes.
• Encouraged professional growth and talent development in associates to increase performance in all areas.
• Decreased costs significantly by negotiating with vendors and suppliers for better prices.
• Led teams in planning, implementation and execution of merchandising and operating initiatives.
• Promoted and supported strong relationships with local community organizations in surrounding area.
• Maintained organized store, responded to customer complaints and answered questions quickly.
• Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
• Collaborated with department heads to identify opportunities, develop timely solutions and create action plans.
• Increased sales by 100+% over a month period.
• Replenished merchandise, welcomed customers, responded to questions and maintained overall presentation of store.
• Handled scheduling for two store shifts across 7-day work weeks to promote proper and adequate staffing.
• Achieved monthly sales, budget and other targeted goals.
• Managed 3 separate stores in 3 separate towns for profits for the homeless shelter.

• Developed and implemented strategies to enhance team performance, improve processes and increase efficiency.
• Trained workers in every restaurant position, including food preparation, money handling and cleaning roles.
• Oversaw hiring, training and development of kitchen employees.
• Identified, investigated and corrected operational issues such as inventory waste or theft to keep business operating at optimal levels.
• Kept facility and equipment in good working condition through regular preventive maintenance and repair schedules.
• Maintained optimal inventory levels and kept food costs in line with budget limitations.
• Managed kitchen staff team of [Number] and assigned various stages of food production.
• Handled over $[Amount] worth of cash and card transactions daily with accuracy and efficiency.
• Supervised team of [Number] employees in [Type] establishment, maintaining positive and productive atmosphere to enhance employee experience.