I am a very personable and dedicated Customer Service Representative with extensive experience in the Banking industry. I am a solid team player with an upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to work place success. I specialize in quality, speed and pride myself with the ability to be Articulate, enthusiastic and results-oriented. In the positions I have held as an adult, being Ethical, is a must and I pride myself at processing high volumes of error-free transactions and meeting departmental goals and guidelines. Offering 13 years of experience in quickly resolving monetary issues and maximizing customer retention opportunities. I am Proficient in managing conversational flow and diffusing difficult customer situations, as well as, maintaining a successful rapport with people of all ages.
As a CSR 1, I help customers and fellow colleagues in day-to-day functions.
I provide high quality customers services on new and existing accounts. I prepare paperwork for signature cards, check orders, balance transfers, and help with online portal services. I come with a wealth of knowledge of our Bank policy and procedures and help to ensure that all employees follow operations guidelines to perform our duties to the best of our abilities. I am always available for questions, and aid in training others to reach my level of operation.
Essential Functions and Performance Areas include:
Knowledge, Skills and Abilities
Additional Job Duties
As an Office Assistant, I acquired an insurance license and learned to sell insurance.
In November 2007, I started my career with Farmers State Bank as a part-time teller, during my Senior year of High School. On August 4,2009 I took a full-time position as a full-time Teller, and in June 2013 I stepped up to the Customer Service Representatives position.
I have completed 42 hours into a Business Management Degree.
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