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Customer Service Representative Resume Example

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CUSTOMER SERVICE REPRESENTATIVE
Professional Summary

Knowledgeable and dedicated customer service professional with extensive experience in Medical/Behavioral industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Skills
  • Report preparation
  • Sales expertise
  • Complaint resolution
  • International sales support
  • Account management
  • Inbound and Outbound Calling
  • Creative problem solving
  • Administrative support
  • Retail store support
  • POS systems expert
  • Service standard compliance
  • Recordkeeping strengths
  • Medical terminology knowledge
  • Staff education and training
  • Strategic sales knowledge
  • Shipping procedures understanding
  • Training development aptitude
  • Professional telephone demeanor
Work History
Customer Service Representative09/18/2 to Current
Company Name – City, State
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Consulted with outside parties to resolve discrepancies and create effective solutions.
  • Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
  • Regularly exceeded daily sales and product add-on quotas.
  • Communicated with vendors regarding back order availability, future inventory and special orders.
  • Educated customers on promotions to enhance sales.
  • Entered customer interaction details in HALO and Microsoft Excel to track requests, document problems and record solutions offered.
  • Evaluated account and service histories to identify trends, using data to mitigate future issues.
Customer Service Representative04/2020 to 09/2020
Company Name – City, State
  • Consulted with outside parties to resolve discrepancies and create effective solutions.
  • Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
  • Communicated with vendors regarding back order availability, future inventory and special orders.
  • Evaluated account and service histories to identify trends, using data to mitigate future issues.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Responded to customer requests for products, services and company information.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
Community Development Coordinator01/2019 to 04/2020
Company Name – City, State
  • Recruited, interviewed and hired staff members offering exceptional talent and brought great skills to team.
  • Oversaw staff development through in-depth trainings, workshops, seminars and other learning opportunities.
  • Coordinated individual referrals to obtain community services, advocated for client needs and resolved roadblocks.
  • Conducted community workshops to promote different programs and educate public on available services.
  • Developed monthly schedules and assignments for volunteer staff.
  • Referred families to shelters, legal resources and educational programs.
  • Developed and implemented variety of innovative policies and strategies to promote client self-sufficiency.
  • Worked with senior case managers to coordinate team development activities and trainings.
  • Educated families and community members about domestic violence, including its impact on children.
  • Identified issues, analyzed information and provided solutions to problems.
Retail Manager08/2011 to 07/2015
Company Name – City, State
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Controlled store inventory and reviewed cash handling and operations reports.
  • Reviewed reports of cash and operations to effectively control store inventory.
  • Organized meetings for up to 6 staff members to discuss upcoming promotions, key strategies and tasks.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Worked with various departments to align branding with corporate standards and strategies.
  • Managed controllable P&L line items, including inventory, cash and payroll.
  • Created visual store strategy based on market trends.
  • Launched multiple seasonal sales campaigns, leading team to re-stock and decorate in under 12 hours.
  • Cultivated customer loyalty to enhance retention by delivering outstanding service.
  • Exhibited excellent people skills during interaction with employees and customers.
  • Inspected merchandise for quality and arranged proper display location on floor.
  • Maintained quality brand image exposure in alignment with corporate standards.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
Education
Bachelor of Arts: English04/2020Southern New Hampshire University- City, State
Associate of Arts: Human Services01/2018St. Louis Community College- City
Accomplishments
  • Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team of 10 staff members.
Certifications
  • MCAS - Microsoft Certified Application Specialist
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Resume Overview

School Attended

  • Southern New Hampshire University
  • St. Louis Community College

Job Titles Held:

  • Customer Service Representative
  • Community Development Coordinator
  • Retail Manager

Degrees

  • Bachelor of Arts : English 04/2020
    Associate of Arts : Human Services 01/2018

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