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Customer Service Representative Resume Example

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CUSTOMER SERVICE REPRESENTATIVE
Professional Summary

Grasps company initiatives quickly as an Customer Service Representative and associate , achieving store and personal goals. Swiftly adapts to shifting seasonal needs, demands and priorities. Communicates trends and recommendations to customers, and provides feedback to management. Applies effective teamwork, customer and sales skills simultaneously. Always applies good judgment when performing duties.

Skills
  • Inbound and Outbound Calling
  • Complaint resolution
  • Order Fulfillment
  • Report preparation
  • Sales expertise
  • Recordkeeping strengths
  • Creative problem solving
  • Receiving support
  • Shipping procedures understanding
  • Stocking and replenishing
  • Administrative support
  • Warehousing functions
  • Account management
  • Data Entry
  • Good listening skills
  • Staff education and training
  • Route dispatch
  • Professional telephone demeanor
  • Service standard compliance
  • Training development aptitude
  • Bilingual in Spanish and English
  • Call center operations
  • Spanish translation
  • Billing Systems
  • Troubleshooting Technical Issues
  • Resolving Shipping and Delivery Problems
  • Billing Inquiries
  • Payment Processing
  • Data Collection
  • Customer Complaint Resolution
Work History
Customer Service Representative, 09/2017 to Current
Company Name – City, State
  • Collected customer feedback and made process changes to exceed customer satisfaction goals 100%.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Entered customer interaction details in Salesforce and As400 to track requests, document problems and record solutions offered.
  • Responded to customer requests for products, services and company information.
  • Cultivated customer loyalty, promoted repeat customers and improved sales.
  • Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Recommended Warranty and upgraded delivery services to customers, thoroughly explaining details.
  • Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Investigated and resolved accounting, service and delivery concerns.
  • Managed timely and effective replacement of damaged or missing products.
  • Resolved associate, tool and service delivery issues revealed by statistical reports.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.
Customer Service Representative, 09/2016 to 08/2017
Company Name – City, State
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Provided information to customers regarding CitiBank's charge card and loyalty program and helped to open and activate new accounts.
  • Responded to customer requests for products, services and company information.
  • Entered customer interaction details in Cisco to track requests, document problems and record solutions offered.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
School Counselor, 12/2015 to 09/2016
Company Name – City, State
  • Maintained positive relationships with students, faculty, alumni and administration.
  • Gathered necessary paperwork and applications for students to initiate enrollment process.
  • Reviewed and discussed new students' academic credentials, interests and educational goals.
  • Assessed student's abilities and recommended degree programs to highlight strengths.
Nursing Assistant, 09/2013 to 12/2015
Company Name – City, State
  • Assisted patients with mobility needs, including moving to and from beds, organizing wheelchairs and preparing assistive devices.
  • Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Helped patients effectively manage routine bathing, grooming and other hygiene needs.
  • Supported ambulation and physical therapy needs by conducting planned exercise routines.
  • Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals.
  • Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments.
  • Transported patients to treatment units and operating rooms by using wheelchairs, stretchers or moveable beds.
  • Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
Education
Regents High School Diploma: High School, 06/2012
Mount Vernon High School - City, State
Prerequisite Courses For Program: Liberal Arts And General StudiesWestchester Community College - City, State
Associate of Business Administration: Prerequisites Broward College - City, State
Additional Information

References

Shaundrick Roberts Supervisor (786) 213-7023

Kimberly Pena Personal (832) 757-0089

Luis Morales Supervisor +1 (954) 681-7837

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Resume Overview

School Attended

  • Mount Vernon High School
  • Westchester Community College
  • Broward College

Job Titles Held:

  • Customer Service Representative
  • School Counselor
  • Nursing Assistant

Degrees

  • Regents High School Diploma : High School , 06/2012
    Prerequisite Courses For Program : Liberal Arts And General Studies
    Associate of Business Administration : Prerequisites

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