Customer Service Representative Resume Example Company Name

CUSTOMER SERVICE REPRESENTATIVE

Skills

Credit card payment processing
Report creation
Business development understanding
Project management abilities
Quality control
High-energy attitude
Inbound and outbound calling
Adaptive team player
Conflict mediation

Active listening
Process optimization
Call center experience
Problem-solving abilities
Microsoft Office expertise
Schedule mastery
Courteous demeanor
Customer relations

Education and Training

04/2008

GED

Albany Technical CollegeCity, State

Summary

I'm energetic,friendly,and focused on satisfactory customer service.I have ran my own cleaning buisness and worked for several companies that revolved around customer satisfaction . I'm very dedicated and passionate about my work.I'm attentive and a quick learner.I will be an asset to your community and I'm available for immediate hire.You may reach me anytime at (912)217-0290

Experience

Customer Service RepresentativeCompany Name | City, State09/2018 - 05/2020

Asked probing questions to determine service needs and accurately input information into electronic systems.
Evaluated customer account information to assess current issues and determine potential solutions.
Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
Documented conversations with customers to track requests, problems and solutions.
Worked with managers to develop service improvement initiatives.
Consulted with customers to determine best methods to resolve service and billing issues.
Delivered high level of service and support to each customer, paving way for future business opportunities.
Educated customers on special pricing opportunities and company offerings.
Reviewed account and service histories to identify trends and issues.
Set up and activated customer accounts.
Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.

ServerCompany Name | City, State01/2016 - 09/2018

Operated POS terminals to input orders, split bills and calculate totals.
Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins.
Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
Managed closing duties, including restocking items and reconciling cash drawer.
Promoted desserts, appetizers and specialty drinks.
Checked patrons' identification to ensure minimum age requirements for consumption of alcoholic beverages.
Partnered with team members to efficiently serve food and beverages.
Prepared salads and appetizers to back up kitchen staff.
Maintained table settings by removing courses, replacing utensils and refilling beverages promptly.
Cleaned dining area between guests with efficient sweeping, glass washing and spill removal.
Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
Calculated charges, issued table checks and collected payments from customers.
Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
Greeted newly seated guests quickly and efficiently.
Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
Processed customers' payments and provided receipts.

HousekeeperCompany Name | City, State05/2008 - 01/2017

Requested maintenance orders to fix non-working equipment and address any room damage.
Swept and vacuumed floors, hallways and stairwells.
Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
Provided detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
Removed finger marks and smudges from vertical surfaces, including doors, frames and glass partitions.
Managed client laundry with proper care and attention to needs of different linens and articles of clothing.
Performed basic cleaning tasks by polishing furniture, replacing trash bags, cleaning bathroom surfaces and replacing dirty linens and towels.
Provided deep cleaning services for areas in need of additional sanitation.
Stocked toilet tissue and paper towels, as well as other restroom supplies.
Washed and polished glass windows and doors to keep entryways clear and professional.
Cleaned and returned vacant rooms to occupant-ready status.
Swept and damp-mopped private stairways and hallways.
Dusted and vacuumed [Number] assigned rooms, wiped baseboards, removed scuff marks and cleaned mirrors, toilets, sinks, showers, tubs and marble floors daily.
Organized supplies for efficient use based on expected customer needs.
Draped and folded guests' clothing, paired shoes and neatly arranged toiletries.
Spot cleaned carpets using industrial carpet cleaner.
Supplied guests with extra towels and toiletries when requested.
Collected trash from premises and removed to designated areas to alleviate bad odors.
Dusted ceiling air conditioning diffusers and ventilation systems.
Interacted pleasantly with clients and patrons when performing daily duties.
Hand dusted and wiped clean office furniture, fixtures and window sills.
Mopped and vacuumed floors and dusted furniture to maintain organized, professional appearance at all times.

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Customer Service Representative Resume Example

Resume Score: 80%

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Resume Overview

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