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Customer Service Representative Resume Example

Resume Score: 80%

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CUSTOMER SERVICE REPRESENTATIVE
Skills
  • Credit card payment processing
  • Report creation
  • Business development understanding
  • Project management abilities
  • Quality control
  • High-energy attitude
  • Inbound and outbound calling
  • Adaptive team player
  • Conflict mediation
  • Active listening
  • Process optimization
  • Call center experience
  • Problem-solving abilities
  • Microsoft Office expertise
  • Schedule mastery
  • Courteous demeanor
  • Customer relations
Education and Training
04/2008
GED
Albany Technical CollegeCity, State
Summary

I'm energetic,friendly,and focused on satisfactory customer service.I have ran my own cleaning buisness and worked for several companies that revolved around customer satisfaction . I'm very dedicated and passionate about my work.I'm attentive and a quick learner.I will be an asset to your community and I'm available for immediate hire.You may reach me anytime at (912)217-0290

Experience
Customer Service RepresentativeCompany Name | City, State09/2018 - 05/2020
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Documented conversations with customers to track requests, problems and solutions.
  • Worked with managers to develop service improvement initiatives.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Delivered high level of service and support to each customer, paving way for future business opportunities.
  • Educated customers on special pricing opportunities and company offerings.
  • Reviewed account and service histories to identify trends and issues.
  • Set up and activated customer accounts.
  • Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
ServerCompany Name | City, State01/2016 - 09/2018
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins.
  • Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
  • Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
  • Managed closing duties, including restocking items and reconciling cash drawer.
  • Promoted desserts, appetizers and specialty drinks.
  • Checked patrons' identification to ensure minimum age requirements for consumption of alcoholic beverages.
  • Partnered with team members to efficiently serve food and beverages.
  • Prepared salads and appetizers to back up kitchen staff.
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly.
  • Cleaned dining area between guests with efficient sweeping, glass washing and spill removal.
  • Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
  • Calculated charges, issued table checks and collected payments from customers.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
  • Greeted newly seated guests quickly and efficiently.
  • Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Processed customers' payments and provided receipts.
HousekeeperCompany Name | City, State05/2008 - 01/2017
  • Requested maintenance orders to fix non-working equipment and address any room damage.
  • Swept and vacuumed floors, hallways and stairwells.
  • Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
  • Provided detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
  • Removed finger marks and smudges from vertical surfaces, including doors, frames and glass partitions.
  • Managed client laundry with proper care and attention to needs of different linens and articles of clothing.
  • Performed basic cleaning tasks by polishing furniture, replacing trash bags, cleaning bathroom surfaces and replacing dirty linens and towels.
  • Provided deep cleaning services for areas in need of additional sanitation.
  • Stocked toilet tissue and paper towels, as well as other restroom supplies.
  • Washed and polished glass windows and doors to keep entryways clear and professional.
  • Cleaned and returned vacant rooms to occupant-ready status.
  • Swept and damp-mopped private stairways and hallways.
  • Dusted and vacuumed [Number] assigned rooms, wiped baseboards, removed scuff marks and cleaned mirrors, toilets, sinks, showers, tubs and marble floors daily.
  • Organized supplies for efficient use based on expected customer needs.
  • Draped and folded guests' clothing, paired shoes and neatly arranged toiletries.
  • Spot cleaned carpets using industrial carpet cleaner.
  • Supplied guests with extra towels and toiletries when requested.
  • Collected trash from premises and removed to designated areas to alleviate bad odors.
  • Dusted ceiling air conditioning diffusers and ventilation systems.
  • Interacted pleasantly with clients and patrons when performing daily duties.
  • Hand dusted and wiped clean office furniture, fixtures and window sills.
  • Mopped and vacuumed floors and dusted furniture to maintain organized, professional appearance at all times.
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Resume Overview

School Attended

  • Albany Technical College

Job Titles Held:

  • Customer Service Representative
  • Server
  • Housekeeper

Degrees

  • GED

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