Customer Service Representative resume example with 12+ years of experience
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Dedicated health Care Customers Services Rep talented at processing high volumes of error-free transactions and meeting departmental goals. Offering 12 years of experience in quickly resolving issues and maximizing customer retention opportunities. Proficient in managing conversational flow and diffusing difficult customer situations.
Caring Orthodontist Assistant with 6 years of experience helping patients achieve improved smiles. Skilled at taking dental records , assisting with application of orthodontic appliances. Proactive in preparing for procedures and adjustments by reviewing appointment notes and treatment plans to lay out necessary tools, equipment and materials.
High customer service standards Service solutions expert Dedicated to process improvement Conflict resolution proficiency Sharp problem solver Courteous demeanor Energetic work attitude | Conflict resolution proficiency Customer service management expertise Devoted to data integrity Proficient with Microsoft Office Suite Strong organizational skills Active listening skills Adaptive team player |
- Documented conversations with customers to track requests, problems and solutions.
- Consulted with customers to determine best methods to resolve service and billing issues.
- Trained 50 new employees in procedures and policies in order to maximize team performance.
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Educated referral sources and patients on qualifications of services and third party billing guidelines.
- Conducted patient satisfaction calls to follow up on rendered healthcare services.
- Verified patient demographics and insurance information in electronic system.
- Processed telephone calls and triaged problems in accordance with company standards and policies.
- Answered 100+ inbound calls per day and directed to designated individuals or departments.
- Set up and activated customer accounts to maintain QA satisfaction levels.
- Assisted with fitting and adjusting orthodontic appliances and materials like bands, brackets, wires for patients.
- Educated patients about how to use and care for dental appliances like retainers and braces.
- Recorded patient and treatment information using
- Prepared for orthodontic procedures by sterilizing instruments, setting up instrument trays, preparing materials
- Attached wiring for braces and advised patient on how to properly and gently brush and floss.
- Protected patients by sterilizing instruments and equipment between every consultation.
- Provided chairside assistance by handing Orthodontists instruments during surgeries and procedures.
- Sterilized tools, exam chair, trays and surfaces for clean and safe dental office.
- Maintained clean, sterile and positive environment to optimize patient comfort, safety and satisfaction.
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Answered customer questions and addressed concerns, resulting in 20% reduction in complaint calls.
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Documented conversations with customers to track requests, problems and solutions.
- Answered 100+ inbound calls per day and directed to designated individuals or departments.
- Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
- Set up and activated customer accounts to maintain QA satisfaction levels.
- Assisted with fitting and adjusting orthodontic appliances and materials like bands, brackets, wires for patients.
- Educated patients about how to use and care for dental appliances like retainers and braces.
- Created impressions of patients' teeth and gums used to make retainers and other dental appliances.
- Recorded patient and treatment information
- Prepared for orthodontic procedures by sterilizing instruments, setting up instrument trays, preparing materials
- Attached wiring for braces and advised patient on how to properly and gently brush and floss.
- Provided chairside assistance by handing Orthodontists instruments during surgeries and procedures.
- Protected patients by sterilizing instruments and equipment between every consultation.
- Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
- Laid out dental instruments and equipment before procedures.
- Created bitewing, panoramic and periapical X-ray images for dentist to review.
- Sterilized tools, exam chair, trays and surfaces for clean and safe dental office.
- Maintained clean, sterile and positive environment to optimize patient comfort, safety and satisfaction.
- Took bitewing, periapical, panoramic and occlusal X-rays and prepared for dentists to review.
Satellite Academy - Queens , NY
Mandl School - New York, NY
Brittany Beauty Academy - New York , Ny
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Resume Overview
School Attended
- Satellite Academy
- Mandl School
- Brittany Beauty Academy
Job Titles Held:
- Customer Service Representative
- Orthodontist Assistant
- Customer Service Associate
- Orthodontist Assistant
Degrees
- High School Diploma
- Some College (No Degree)
- Certified
By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy