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Customer Service Representative Resume Example

Resume Score: 80%

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CUSTOMER SERVICE REPRESENTATIVE
Professional Summary

Hardworking and dedicated individual with over five years experience working with diverse groups of people. Using my excellent interpersonal skills I strive to make a difference in the lives of others. I have a history of child care, patient care, and customer service and I utilize all skills acquired through these positions to assist others by whatever means they need. I have a kind heart, an open ear, and a passion for learning new skills to implement and improve upon the work I do. I enjoy working in groups, but also work well on solo projects. I strive for excellence in all that I do.

Skills
  • Great Sales Ability
  • Operate Cash Register/Process Payments
  • Strong Interpersonal Skills
  • Identify and Solve Client Needs
  • Adaptability
  • Strong Organizational Skills
  • Detail Oriented
  • Medical Knowledge
  • Inbound and Outbound Calling
  • Good listening skills
  • Money handling abilities
  • Professional telephone demeanor
  • Physician assistance
  • Patient Relations
Work History
09/2020 to CurrentCustomer Service RepresentativeCompany Name | City, State
  • Cultivated customer loyalty, promoted repeat customers, and improved sales.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Responded to customer requests for products, services and company information.
  • Educated customers on promotions to enhance sales.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
03/2019 to 09/2020Medical AssistantCompany Name | City, State
  • Provide compassionate and excellent patient care.
  • Welcome patients to the practice and wish them well as they leave.
  • Assist physicians during in office procedures such as ultrasound guided join injections and electromyograph guided Botox injections.
  • Address patient concerns regarding procedures, scheduling, medications, etc.
  • Obtaining medical records, labs, or imaging for physicians for continue of care of patients.
  • Ensuring patient documents and forms are completed and ready to be taken with the patient or faxed to the proper place.
  • Ordering urine drug screens for compliance to government and office policies and ordering medical supplies for continuation of excellent patient care.
  • Making and receiving telephone calls.
  • Maintaining a clean work environment.
  • Conducted preliminary evaluations, including measuring weight, temperature and blood pressure, and documented results with accuracy.
  • Adhered to strict HIPAA guidelines at all times to protect patient privacy.
07/2015 to 01/2020Sales AssociateCompany Name | City, State
  • Provide courteous and prompt service.
  • Welcome customers as they enter and thank them as they leave.
  • Responsible for safety, implementing store policy while providing excellent customer service, and keeping area clean.
  • Assist customers in locating desired items.
  • Monitor activities in the front of the store and secure Michaels assets including cash, checks, media and merchandise.
  • Ensure key marketing initiatives such as: bounce back coupons, email collection, and brochure handouts.
  • Provide excellent after-sales service.
  • Directing customers over the phone to various departments that suit their needs and provide answers to whatever questions they may have.
  • Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
Education
04/2018Certification in Applied Technology | Emergency Medical TechnologyValencia College, City, State
  • Graduated with 4.0 GPA
  • President's List Spring 2018
  • Certified in BLS & First Aid
  • Certified in CPR
08/2016Associates In Arts Degree | General StudiesValencia College, City, State
  • Dean's List Spring 2016
  • Majored in General Studies
  • Coursework in Developmental Psychology
  • Graduated with 3.30 GPA
Expected in 2024Bachelor of Arts | Elementary EducationUniversity of Central Florida, City

Currently Pursuing

History of Baby Sitting & Volunteer work at a Private School

I have a background as a baby sitter and have previously been certified as an American Red Cross certified babysitter. Now I have a BLS & First aid certification as well as a certification in CPR. I have previously volunteered at Holy Redeemer Catholic School, both as a teacher's aid and as an afterschool assistant for their theatre productions. In the classroom, I have observed students while they work to be sure they maintain their work. I have assisted with any questions they have on their assignments. I have helped file papers and organize supplies needed for assignments. I have passed out supplies needed for assignments. I have observed students while the teacher has left the classroom temporarily. After school, I have aided in the managing and building of theatre productions.

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Resume Overview

School Attended

  • Valencia College
  • University of Central Florida

Job Titles Held:

  • Customer Service Representative
  • Medical Assistant
  • Sales Associate

Degrees

  • 04/2018 Certification in Applied Technology | Emergency Medical Technology
    08/2016 Associates In Arts Degree | General Studies
    Expected in 2024 Bachelor of Arts | Elementary Education

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