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Customer Service Representative Resume Example

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CUSTOMER SERVICE REPRESENTATIVE
Professional Summary

A motivated, hard-working individual offering a strong work ethic and determination to complete tasks in a timely manner, all while providing the best customer service to maintain and obtain a loyal clientele. Knowledgeable and dedicated customer service professional with extensive experience in any industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Intelligent with outstanding retail expertise. Grasps company initiatives quickly achieving store and personal goals. Swiftly adapts to shifting seasonal needs, demands and priorities. Communicates trends and recommendations to customers, and provides feedback to management. Applies effective teamwork, customer and sales skills simultaneously. Always uses good judgment when performing duties.

Skills
  • Balance
  • Billing
  • Billing system
  • Book
  • Customer service experience
  • Customer Service
  • Insurance
  • Policies
  • Researching
  • Sales
  • Supervisor
  • Phone
  • Website
  • Complaint resolution
  • International sales support
  • Sales expertise
  • Order Fulfillment
  • Inbound and Outbound Calling
  • Insurance claims
  • Monitoring Patient Progress
  • Inventory and Supply Management
  • Diagnostic Equipment Expertise
  • Order fulfillment
  • Conflict Resolution
  • Warehousing Practices and Procedures
  • Customer Relations
  • Telephone etiquette
  • Excellent written and oral communication
  • Good communication skills
  • Money handling abilities
  • Shipping procedures understanding
  • Stocking and replenishing
  • Good listening skills
  • Hardware and software installation
  • Help desk support
  • Video File Editing
  • Content Marketing
  • Website optimization
  • Marketing
  • Troubleshooting
  • Forklift Operation
Work History
Company NameCustomer Service Representative | City, State | August 2019 - Current
  • Addressing numerous customer inquiries regarding billing or product information, over the phone and walk in.
  • Processing or checking the status of sales orders while providing an elevated customer service experience.
  • Assisting as a liaison with medical assistant and patients, obtaining annual prescriptions for medical supplies or equipment.
  • Maintaining a high level of professional relationship with Presbyterian's two main Sleep Centers in Albuquerque.
  • Researching patient's insurance benefit information, educating them on their out-of-pocket expense for equipment received.
  • Clarifying any billing disputes or inquiries, while maintaining a high level of customer service.
  • Created a website for our company during COVID-19 to boost sales and patient intake.
  • Printing and sent out monthly insurance claims for primary, secondary and tertiary insurance companies to process for payment.
  • Generating monthly statements for patients, following up with any account past due or over a certain outstanding balance.
  • Generated monthly reports within software, that notified of any claim rejections through the clearinghouse of our billing system.
  • Usually due to insurance plan termination, or demographic information set up incorrectly through intake process.
  • Re-submitting for payment.
  • Followed up with overdue account balances or accounts with insurance termination.
  • Coordinating closeout of unpaid equipment and referring customer to other DME providers, in a case by case basis manner.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers in fast-paced environment.
Company NameCustomer Service Representative Supervisor | City, State | June 2016 - August 2019
  • Answered numerous calls booking flights for passengers as well as modifying reservations.
  • Assisting other Customer Service Agents when asked to speak with a Supervisor.
  • Address disability complaints that were filed by our passengers.
  • Advise passengers of Southwest Airlines policies and procedures when flying.
  • Quoting fare rules as well as finding our passengers the lowest price possible.
  • Trained numerous Customer Service Agents on how to use Applications to book reservations as well as applications for our Loyalty Reward system.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Introduced higher standards for customer service and increased efficiency by streamlining operations.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Provided information to customers regarding charge accounts and loyalty program and helped to open and activate new accounts.
  • Answered constant flow of customer calls with up to 500 calls in queue per minute.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
Company NameCustomer Service Representative | August 2013 - June 2016
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Communicated with vendors regarding back order availability, future inventory and special orders.
  • Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Responded to customer requests for products, services and company information.
  • Accommodated patients by scheduling appointments, and establishing relationships with managed care organizations, area hospitals and insurance companies to expedite payments and resolve issues.
  • Contacted patients regarding unpaid and underpaid accounts to resolve issues.
  • Maintained patient databases and updated information in alignment with HIPAA protocols.
Education
BBABusiness ManagementUniversity Of New MexicoCity, Expected in May 2023
High School DiplomaVolcano Vista High SchoolCity, State | May 2014
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Resume Overview

School Attended

  • University Of New Mexico
  • Volcano Vista High School

Job Titles Held:

  • Customer Service Representative
  • Customer Service Representative Supervisor

Degrees

  • BBA Business Management
    High School Diploma

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