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Customer Service Representative Resume Example

Resume Score: 80%

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CUSTOMER SERVICE REPRESENTATIVE
Professional Summary

Dedicated to Lifeline Screenings with experience managing administrative teams and delegating tasks to accomplish operational goals. Knowledgeable about arranging authorizations,coaching, training and internal goals. Methodical and highly organized with good prioritization and planning abilities.

Talented going above and beyond basic administrative tasks taking on multiple projects at once. Excellent work ethic and strength in boosting company morale.

Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of job skills and training in screening process. Motivated to learn, grow and excel in all aspects of this area. Multi-talented, consistently rewarded for success in planning and operational improvements. Experience in policy development and staff management procedures positively impacting overall morale and productivity.

Polite and professional screener successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.

Skills
  • Inbound and Outbound Calling
  • Complaint resolution
  • Credit card processing
  • Medical terminology knowledge
  • Shipping procedures understanding
  • Creative problem solving
  • Recordkeeping strengths
  • Report preparation
  • Order Fulfillment
  • Staff education and training
  • Professional telephone demeanor
  • Money handling abilities
Work History
Customer Service Representative04/2015 to Current
Company Name – City, State
  • Recommended Lifeline Screenings to customers, thoroughly explaining details.
  • Liaised with customers to better understand customer needs and recommend appropriate screenings.
  • Informed customers of product, price and policy changes to educate on issues and resolve concerns.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Engaged clients in person and over phone to answer questions and address complaints.
  • Trained, oversaw and mentored new team members to strengthen performance and job expertise.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Scheduled Lifeline screening and liaised with Ultrasound technology for all results.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
  • Strategically scheduled team members to maintain optimal staffing levels for expected customer loads.
  • Educated customers on the seriousness of screenings.
  • Responsible for Reviews and Quality reports.
  • Consulted with outside parties to resolve discrepancies and create effective solutions.
  • Responded to customer requests for products, services and company information.
  • Cultivated customer loyalty, promoted repeat customers and improved sales.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Leveraged sales expertise to promote Lifeline Screenings and capitalize on upsell opportunities.
Member Services Coordinator09/2014 to 04/2015
Company Name – City, State
  • Increased efficiency and team productivity by promoting adherence to operational best practices and company policies.
  • Promoted available products and services to customers during service, account management and order calls.
  • Maintained up-to-date knowledge of product and service changes.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Effective liaison between customers and internal departments.
  • Demonstrated appropriate customers-care skills such as empathy, active listening,courtesy, politeness, helpfulness and a host of other skills.
  • Educated members about their personal healthcare plan benefits and procedures.
  • Utilized on-line systems to properly track and document all calls.
  • Coordinated with Customer and Pharmacy's regarding prescriptions.
Customer Service Representative12/2013 to 09/2014
Company Name – City, State
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
  • Followed up with customers after completed sales to assess satisfaction and resolve any technical or service concerns.
  • Informed customers of product, billing questions, price and policy changes to educate on issues and resolve concerns.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Engaged clients in person and over phone to answer questions and address complaints.
  • Educated customers on promotions to enhance sales.
  • Provided information to customers regarding T-Mobile 's charge card and loyalty program and helped to open and activate new accounts.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Responded to customer requests for products, services and company information.
  • Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Cultivated customer loyalty, promoted repeat customers and improved sales.
Customer Service and Billing Representative12/2012 to 12/2013
Company Name – City, State
  • Processed payments and contracts on accounts.
  • Outbound Collection calls for MDE Products
  • Medical Billing sent/processed EOB's and COB's
  • Processed payments and educated callers of insurance coverage
  • Responsible for new hire training,
  • Handled high volume of in-bound calls pertaining to reconciliation of delinquent accounts.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Education
No Degree: GED/Secretarial Studies And AdministrationOccupational Institute Center- City
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

School Attended

  • Occupational Institute Center

Job Titles Held:

  • Customer Service Representative
  • Member Services Coordinator
  • Customer Service and Billing Representative

Degrees

  • No Degree : GED/Secretarial Studies And Administration

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