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Customer Service Representative Resume Example

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CUSTOMER SERVICE REPRESENTATIVE
Professional Summary

Experience inbound call center agent who can efficiently process a large volume of calls in a day Adept in computer database programs offering exceptional customer service and retaining disgruntled clients who have issues with the company's product. Reliable production professional ready to apply abilities and contribute to company success. Efficient in taking on any job and completing high-quality work. Experience using equipment and assist production teams.

Skills
  • Adaptive team playerStore maintenance
  • Technologically savvy
  • Data evaluation
  • Promotional support
  • Microsoft Office expertise
  • Inbound and outbound callingHigh-energy attitude
  • Courteous demeanor
  • Knowledge retention
  • Clerical support
  • Attention to detail
  • Quality controlOrganization
  • Active listening
  • Flexibility
  • Process optimization
  • Calm under pressure
  • Office equipment proficiency
  • Allergies, Quality
  • Attention to detail, Receiving
  • Auditing, Recording
  • Billing, Reporting
  • Business development, Retail
  • Clerical, Safety
  • Closing, Sales
  • Cooking, Supervisor
  • Customer satisfaction, Tables
  • Customer service, Inbound and Outbound calling
  • Delivery, Well-organized
  • Fast, active listening
  • Focus
  • Food safety
  • Inventory
  • Listening
  • Microsoft Office
  • Office equipment
  • Optimization
  • Processing payments
  • Personnel
  • Pricing
  • Allergies, Auditing, Business development, Closing, Customer satisfaction, Delivery, Focus, Inventory, Microsoft Office, Office equipment, Optimization, Personnel, Quality, Recording, Retail, Sales, Tables, Well-organized
  • Attention to detail, Billing, Clerical, Cooking, Customer service, Fast, Food safety, Listening, Neat, Ons, Processing payments, Pricing, Receiving, Reporting, Safety, Supervisor, Phone, Articles
  • Allergies, Attention to detail, Auditing, Billing, Business development, Clerical, Closing, Cooking, Customer satisfaction, Customer service, Delivery, Fast, Focus, Food safety, Inventory, Listening, Microsoft Office, Neat, Office equipment, Ons, Optimization, Processing payments, Personnel, Pricing, Quality, Receiving, Recording, Reporting, Retail, Safety, Sales, Supervisor, Tables, Phone, Well-organized, Articles
Work History
Customer Service Representative, 01/2010 to 07/2010
Company Name – City, State
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Reviewed account and service histories to identify trends and issues.
  • Met or exceeded revenue objectives by promoting [Product or Service]to customers during service, account and sales follow-up calls.
  • Cross-trained staff members, resulting in Numbed % increase in customer satisfaction ratings.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Collected customer feedback and recommended procedural or product changes to enhance future service delivery.
  • Tracks interactions per hourfor auditing.
  • Reporting and training purpose.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems.
  • Cultivated impacfful relationships with customers and drove business development by delivering product knowledge.
  • Delivered high level of service and support to each customer, paving way for future business opportunities.
  • Answered inbound calls per day and directed to designated individuals or departments.
  • Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
  • Supported end-users by responding quickly to phone messages and following up on complaints.
  • Created and implemented process improvements to reduce workloads and bolster callback efficiency.
  • Set up and activated customer accounts to alleviate burden on customer service representative.
  • Addressed customer service inquiries quickly and accurately.
  • Documented conversations with customers to track requests, problems and solutions_ Dish 'Washer Chico',s Tacos I El Paso, TX I Jul 21:0B-Nov 2019.
  • Maintained clean and well-organized kitchen areas to promote efficiency.
  • Washed buffet, restaurant and banquet items.
  • Including silverware, dishes, cooking utensils, equipment and displays.
  • Effectively loaded and unloaded dishwashers, washing by hand any large pots or items that chefs used on continuous basis.
  • Backed up team members during heavy work periods to maximise team coverage.
  • Wiped down and sanitized food preparation areas using dishcloths, hot water and cleaning products.
  • Kept dishware.
  • Glasses and utensils ready for all customer needs by quickly scraping, washing and restocking items.
  • Replenished stations throughout restaurant, including cupboards, serving areas and salad bars to meet employee and customer demands.
  • Washed work area tables, walls, refrigerator equipment, cooking equipment and floors to keep sanitized kitchen.
  • Scraped and pre-rinsed food from dirty dishes and placed items in dishwashing machine.
  • Sprayed all racked items with hot water to loosen and remove food residue.
  • Washed pots, pans and trays by hand and using industrial washing machine.
  • Developed great team spirit with other personnel by pitching in and helping with task completion.
  • Cleaned, sanitized and organized food speed racks, bins and dry storage racks to keep food storage areas neat and prevent food-borne illness.
Customer Service Representative, 01/2009 to 03/2009
Company Name – City, State
  • Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems.
  • Created and implemented process improvements to reduce workloads and bolster callback efficiency.
  • Delivered high level of service and support to each customer, paving way for future business opportunities.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Reviewed account and service histories to identify trends and issues.
  • Maintained revenue streams by exhausting every option before offering refunds.
  • Documented conversations with customers to track requests, problems and solutions.
  • Reduced process lags and effectively trained team members on best practices and protocol.
  • Supported end-users by responding quickly to phone messages and following up on complaints.
  • Escalated customer concerns, store issues, and inventory requirements to supervisors.
  • Addressed customer service inquiries quickly and accurately_.
  • Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Collected customer feedback and recommended procedural or product changes to enhance future service delivery.
  • Worked with managers to develop service improvement initiatives.
  • Cultivated impacfful relationships with customers and drove business development by delivering product knowledge.
Produce Sales Floor Associate, 01/2006 to 01/2008
Company Name – City, State
  • Assessed floor displays to determine which merchandise required restocking.
  • Replenished inventory with focus on addressing customer needs.
  • Reviewed current planograms and end cap placements to properly merchandise items.
  • Updated sig nage to reflect current prices and help promote target merchandise.
  • Assisted customers by carrying packages and bags and securing purchases in vehicles.
  • Removed outdated and overripe items from stock to eliminate health risks.
  • Checked shelves in different departments to ascertain which merchandise required replenishment.
  • Organized storage of articles in bins, floor, shelves and assigned areas according to product categories.
  • Prepared products for sales floor by adding tags and readying pallets or restocking.
  • Completed daily cycle counts and monthly audits of specified segments to keep inventory current and accurate.
  • Assisted customers based on currently available product, promotional and policy information.
  • Maintained clear aisles during restocking to avoid hazards and promote guest convenience.
  • Observed strict safety measures while stocking shelves to prevent fats and mishaps.
  • Communicated effectively with members of public in often crowded and noisy environments.
  • Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
  • Secured products when transporting to different areas of store to prevent merchandise damage.
  • Helped customers complete purchases, including processing payments and bagging items.
  • Pleasantly helped customers by finding requested items, boosting store revenues and improving retention rates.
  • Carried out duties within fast-paced retail environment, providing organized stocking methods and plans.
  • Clew Member Subway I El 'Paso, TX I Jan 20D5-Jan 2006.
  • Verified orders and bagged items for easy transport.
  • Completed opening, closing and shift change tasks to promote store efficiency.
  • Washed and sanitized dishes after every use to protect customers.
  • Worked with food service team members to handle every customer need and build brand loyalty.
  • Kept customer and food preparation areas clean and well-organized for maximum efficiency.
  • Maximized customer satisfaction by quickly addressing and resolving complaints with food orservice.
  • Reviewed contents on food trays to check receiving complete order.
  • Cleaned and sanitized kitchen equipment, service and dining areas to prevent spreading germs.
  • Carried pans, kettles and trays of food to and from work stations, stove and refrigerator in accordance with safety standards.
  • Ensured compliance with company service standards.
  • Including inventory and cash control procedures.
  • Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
  • Utilized approved food recipes and production standards to ensure proper quality, serving temperatures and standard portion control.
  • Took customers' orders by recording requested menu items, substitutions and add-ons.
  • Perfomied prep work such as washing, peeling, cutting and seeding fruits and vegetables.
  • Resolved customer concerns and relayed relevant information to supervisor.
  • Accepted payments and made change to process transactions.
  • Received food orders from patients and families, and explained offerings.
  • Organized food items on serving trays and in carry-out packages to deliver complete orders to customers.
  • Monitored and counted food stock and supplies tcp reorder on time.
  • Kept work areas, utensils and pans cleaned and sanitized.
Grill Cook Prep, 09/2000 to 11/2001
Company Name – City, State
  • Operated fryers and grills according to instructions to maintain safety a nd food quality.
  • Cleaned grills and other kitchen tools and areas.
  • Assisted in preparation of menu items such as steaks, burgers and sandwiches.
  • Cooked all food to order ensuring adherence to company quality standards.
  • Reviewed quality standards and ensured continuous application throughout the kitchen environment.
  • Grilled various cuts of meat and seafood items to meet customer specifications and food handling standards.
  • Supported other kitchen team members when needed.
  • Marinated food items according to corporate-provided instructions and recipes_.
  • Delivered soiled dishes and pots and pans to washing areas and assisted in cleaning and drying all items.
  • Monitored kitchen productivity and assessed overall efficiency.
  • Maintained cleanliness and organization of all line workstations.
  • Communicated with wait daft regarding special requests, including food allergies and preparation techniques.
  • Sanitized workstation before and after shift to prevent illness and food contamination.
  • Followed proper food handing methods and maintained correct temperature of food products resulting in consistently high scores on health inspections.
  • Chopped, diced and sliced ingredients for di-fries, salads and appetizers.
  • Safely operated ovens, grills and other kitchen equipment to minimize accidents_.
Education
Associate of Arts: Psychology, 2019
Valle Verde El Paso Community College - City, State
GED: Office Technology, Electronic Assembly, 1999
David L. Carrasco Job Corps Center Paso - City, State
Bachelor of Arts: Psychology, Psychology of ArtsThe University of Texas
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Resume Overview

School Attended

  • Valle Verde El Paso Community College
  • David L. Carrasco Job Corps Center Paso
  • The University of Texas

Job Titles Held:

  • Customer Service Representative
  • Produce Sales Floor Associate
  • Grill Cook Prep

Degrees

  • Associate of Arts : Psychology , 2019
    GED : Office Technology, Electronic Assembly , 1999
    Bachelor of Arts : Psychology, Psychology of Arts

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