Hardworking [Customer Service Representative/Patient Appointment Scheduler] bringing  years of experience meeting customer/patient needs via telecommuting roles. Skilled in listening to customers and patients, meeting productivity targets and maintaining current knowledge of company offerings as well as facility practices. Offering empathy, reliability, and enthusiasm for satisfying customers or patients. I am conscientious as well as experienced in solving problems creatively and using tact and diplomacy to achieve win-win outcomes also an excellent communicator. Great team player comfortable thriving in competitive, fast-paced environments.
*Placed initial calls for kind donations from residents throughout the state of Georgia to assist the American Kidney Fund in their endless fight against deadly kidney diseases.
*Provided donors with instructions on how to properly package and label donations to ensure proper pickup locations.
*Reported the confirmed pickups to my supervisor after calls were completed each day.
*Documented changes of address from long time donors to ensure donations would continue successfully.
*Provided information about the work of the American Kidney Services including financial data.
*Detailed which items were acceptable and not acceptable.
Companies Worked For:
Job Titles Held: