Customer Service Representative Resume Example
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CUSTOMER SERVICE REPRESENTATIVE
Summary
Reliable and enthusiastic receptionist/customer service representative with experience meeting customer expectations effectively. Talented at handling issues and complaints in a timely fashion. Stellar skills in time management and organization. Motivated to always improve, and has a cheerful disposition.
Skills
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Experience
05/2016 - 05/2017
Unity Health Insurance － Waukesha , WICustomer Service Representative
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Upheld privacy and security requirements established by credit card regulatory agencies.
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
- Educated clients on how to navigate company systems and work within established frameworks to obtain desired services.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor.
- Documented conversations with customers to track requests, problems and solutions.
02/2016 - 03/2016
Northern Tool + Equipment － Sioux Falls , SDCashier
- Assisted with purchases, locating items and signing up for rewards programs.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Processed all sales transactions accurately and promptly to prevent long customer wait times.
- Helped customers find specific products, answered questions and offered product advice.
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
- Wrapped items and bagged purchases properly to prevent merchandise breakage.
- Properly verified customer identification for alcohol or tobacco purchases.
- Operated cash register, collected payments and provided accurate change.
06/2014 - 01/2016
The Church Of Jesus Christ Of Latter-Day Saints
Missionary － City , STATEMissionary
- Regularly gave service to individuals and the community in the greater Bakersfield and Lancaster areas of California.
- Participated in many service projects, including service at a Paul Newman charity for terminally ill children called “The Painted Turtle”.
- Participated in a city-wide cleanup event in Bakersfield, CA, entitled “Keeping Bakersfield Beautiful”.
- Given responsibility to train new missionaries.
- Advanced the goals of the mission in the area assigned without direct supervision.
- Measured program achievement and documented in reports.
- Met individuals to deliver Bibles and Books of Mormon, spread word of Christ and lead prayers.
- Boosted membership of area church by encouraging new followers to join worship services.
- Proselytized faith by giving talks, door-to-door canvassing and planning retreats.
- Spread faith through various evangelistic means, including preaching, Bible and Book of Mormon readings, and group activities.
06/2013 - 06/2014
Talented Tots Learning Center － City , STATETeacher and Child Care Provider
- Observed and monitored play to identify developmental strengths and target areas for enrichment activities.
- Helped prepare meals, snacks and refreshments for children, accounting for individual dietary needs and restrictions.
- Secured indoor and outdoor premises to protect children under care.
- Promoted physical, emotional, intellectual and social development through well-planned classroom lessons, games and outside activities.
- Delivered direct, supervised care to groups of children between ages 6 months and 5 years.
- Used techniques such as positive reinforcement and behavior modeling to instill discipline in children.
- Improved group and individual behavior by employing positive management strategies.
- Discussed new developments, misbehavior and concerns with parents or guardians.
- Maintained organized and clean classroom and work areas.
- Recorded information about behavior, food service and medication dispensing.
- Enforced rules to teach manners and maintain safe environment.
- Kept children safe and secure at all times.
Education and Training
2013
Platte County High SchoolCity, StateHigh School Diploma
Maple Woods Community CollegeSome College (No Degree)
General Education (completed 28 credits while there; made Dean's honor roll spring term 2014)
Interests
Hobbies and interests include: reading, watching sports, dance, and spending time with family. Passionate about the medical field, particularly obstetrics and sonography
Additional Information
Will be enrolling in an Associates in Applied Science Sonography degree in January 2021.
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Resume Overview
School Attended
- Platte County High School
- Maple Woods Community College
Job Titles Held:
- Customer Service Representative
- Cashier
- Missionary
- Teacher and Child Care Provider
Degrees
- High School Diploma
Some College (No Degree)
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