Customer Service Representative Resume Example Company Name

Lacey

Mann

Professional Summary

Skills

Beverage preparation
Stocking and replenishing
Dining area maintenance
Sales expertise
Food Preparation and Safety
Bill Computation
Table Setting Knowledge

To-Go Order Preparation
Food Tray Carrying
Bar terminology
Cash Handling
Food running
Banquet coordination
Accurate money handling

Education

Graham High SchoolCity05/2006High School Diploma

Work History

Company Name- Customer Service Representative
City, State06/2009 - 08/2010

Communicated with vendors regarding back order availability, future inventory and special orders.
Offered advice and assistance to customers, paying attention to special needs or wants.
Cultivated customer loyalty, promoted repeat customers and improved sales.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Provided primary customer support to internal and external customers in fast-paced environment.
Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.

Company Name- Accounts Receivable/Accounts Payable Assistant
City, State08/2010 - 02/2012

Created financial reports by analyzing, collecting and summarizing account trends and information.
Posted cash and check receipts by entering and verifying transactions from local deposits and lockboxes.
Tracked invoices, receipts and deposit slips to generate monthly fiscal statements.
Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
Leveraged computerized accounting software to create and maintain accurate customer account records.
Prepared billing statements and invoices for customer purchases and recorded transaction date, price and fees to support accuracy.
Summarized, classified and recorded financial and numerical data to compile and maintain financial records, using journals and Quick Books.
Answered all customer questions and concerns and sought through outstanding payment accounts to resolution.
Used Excel databases to total, debit and credit accounts.
Assisted with payroll for 100+-member team by using QuickBooks to record hourly employees' time.
Completed reports on unpaid accounts due to credit card reversals, declined credit cards and non-sufficient funds.
Created accounting summary reports itemizing income activities using QuickBooks with zero errors.
Tracked payment and budget activity to assist with projections and forecasting.
Billed customers by sending statements and invoices via fax or email.
Reconciled accounts receivable ledger to verify payments and resolve variances.
Prepared and mailed invoices to customers, processed payments and documented account updates.
Calculated discounts, percentage allocations and credits and spearheaded process improvements to secure prompt and regular receipts for organization.
Made outbound calls to vendors and customers to discuss and resolve account needs.
Reduced time and costs by implementing new accounting procedures.
Input financial data and produced reports using QuickBooks
Completed bi-weekly payroll for company employees, including calculating taxes, vacation and sick time.
Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
Applied mathematical abilities on daily basis to calculate and check figures in all areas of accounting systems.
Reviewed time and attendance records to identify billable items.
Responded to inbound inquiries regarding accounts and payments.
Assessed data and information to verify entry, calculation and billing code accuracy.
Entered figures using 10-key calculator to compute data quickly.
Submitted cash and check deposits and generated cash receipts to record money received.
Utilized QuickBooks to reconcile accounts, track income and generate invoices.

Company Name- Waitress Trainer/Waitress
City, State06/2019 - 08/2019

Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
Monitored staff money handling for suspicious behaviors like card skimming.
Trained new team members on restaurant procedures, menu items and performance strategies.
Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.
Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Provided continuous evaluation and feedback to server employees.

Company Name- Waitress/Bartender
City, State10/2019 - 12/2019

Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Supervised restocking of salad bar and buffet for lunch and dinner service.
Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Stayed up-to-date on menu changes to offer current and accurate information and help customers select optimal meal choices based on individual preferences.
Checked identification to enforce age regulations for alcoholic beverages.
Prepared hot and cold beverages to highest standard while providing guests with legendary customer service.
Folded napkins and prepared silverware sets to provide adequate supply for host station.
Prepared beverages and filled food orders for customers.
Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
Kept server areas clean and stocked during service hours to increase efficiency while working tables.
Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
Inspected dishes and utensils for cleanliness, sending back to be washed again when necessary.
Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.

Resume Overview

School Attended

Graham High School

Job Titles Held:

Customer Service Representative
Accounts Receivable/Accounts Payable Assistant
Waitress Trainer/Waitress
Waitress/Bartender

Degrees

High School Diploma

Customer Service Representative Resume Example

Resume Score: 80%

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