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Customer Service Representative Resume Example

Resume Score: 80%

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Lacey
Mann
Professional Summary
Skills
  • Beverage preparation
  • Stocking and replenishing
  • Dining area maintenance
  • Sales expertise
  • Food Preparation and Safety
  • Bill Computation
  • Table Setting Knowledge
  • To-Go Order Preparation
  • Food Tray Carrying
  • Bar terminology
  • Cash Handling
  • Food running
  • Banquet coordination
  • Accurate money handling
Education
Graham High SchoolCity05/2006High School Diploma
Work History
Company Name- Customer Service Representative
City, State06/2009 - 08/2010
  • Communicated with vendors regarding back order availability, future inventory and special orders.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Cultivated customer loyalty, promoted repeat customers and improved sales.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
Company Name- Accounts Receivable/Accounts Payable Assistant
City, State08/2010 - 02/2012
  • Created financial reports by analyzing, collecting and summarizing account trends and information.
  • Posted cash and check receipts by entering and verifying transactions from local deposits and lockboxes.
  • Tracked invoices, receipts and deposit slips to generate monthly fiscal statements.
  • Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
  • Leveraged computerized accounting software to create and maintain accurate customer account records.
  • Prepared billing statements and invoices for customer purchases and recorded transaction date, price and fees to support accuracy.
  • Summarized, classified and recorded financial and numerical data to compile and maintain financial records, using journals and Quick Books.
  • Answered all customer questions and concerns and sought through outstanding payment accounts to resolution.
  • Used Excel databases to total, debit and credit accounts.
  • Assisted with payroll for 100+-member team by using QuickBooks to record hourly employees' time.
  • Completed reports on unpaid accounts due to credit card reversals, declined credit cards and non-sufficient funds.
  • Created accounting summary reports itemizing income activities using QuickBooks with zero errors.
  • Tracked payment and budget activity to assist with projections and forecasting.
  • Billed customers by sending statements and invoices via fax or email.
  • Reconciled accounts receivable ledger to verify payments and resolve variances.
  • Prepared and mailed invoices to customers, processed payments and documented account updates.
  • Calculated discounts, percentage allocations and credits and spearheaded process improvements to secure prompt and regular receipts for organization.
  • Made outbound calls to vendors and customers to discuss and resolve account needs.
  • Reduced time and costs by implementing new accounting procedures.
  • Input financial data and produced reports using QuickBooks
  • Completed bi-weekly payroll for company employees, including calculating taxes, vacation and sick time.
  • Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
  • Applied mathematical abilities on daily basis to calculate and check figures in all areas of accounting systems.
  • Reviewed time and attendance records to identify billable items.
  • Responded to inbound inquiries regarding accounts and payments.
  • Assessed data and information to verify entry, calculation and billing code accuracy.
  • Entered figures using 10-key calculator to compute data quickly.
  • Submitted cash and check deposits and generated cash receipts to record money received.
  • Utilized QuickBooks to reconcile accounts, track income and generate invoices.
Company Name- Waitress Trainer/Waitress
City, State06/2019 - 08/2019
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Monitored staff money handling for suspicious behaviors like card skimming.
  • Trained new team members on restaurant procedures, menu items and performance strategies.
  • Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Provided continuous evaluation and feedback to server employees.
Company Name- Waitress/Bartender
City, State10/2019 - 12/2019
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Supervised restocking of salad bar and buffet for lunch and dinner service.
  • Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Stayed up-to-date on menu changes to offer current and accurate information and help customers select optimal meal choices based on individual preferences.
  • Checked identification to enforce age regulations for alcoholic beverages.
  • Prepared hot and cold beverages to highest standard while providing guests with legendary customer service.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Prepared beverages and filled food orders for customers.
  • Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
  • Kept server areas clean and stocked during service hours to increase efficiency while working tables.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
  • Inspected dishes and utensils for cleanliness, sending back to be washed again when necessary.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
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Resume Overview

School Attended

  • Graham High School

Job Titles Held:

  • Customer Service Representative
  • Accounts Receivable/Accounts Payable Assistant
  • Waitress Trainer/Waitress
  • Waitress/Bartender

Degrees

  • High School Diploma

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