Experienced Customer Service Representative who excels in establishing excellent working relationships with customers, employees, vendors and contractors. Dedicated to continuous process improvement with the rapidly evolving and changing markets.
Microsoft Outlook, Word and Excel
 WPM typing speed
Excellent communication skills
Effective problem solver
Multi-line phone talent
Credit card processing, daily banking and deposits
Strong client relations
Articulate and well-spoken
Excellent planner and coordinator
Dedicated team player
Customer Service Representative05/2010 to Current State Farm Insurance Agent – Ann Arbor,
Answer an average of  calls per day by addressing customer inquiries, solving problems and providing new product information.
Greet customers entering the office to ascertain what each customer wants or needs.
Investigate and resolve customer inquiries and complaints in a timely and empathetic manner.
Serve as the main liaison between customers, management and sales team.
Merchandiser03/2000 to 05/2008 Pepperidge Farms – Novi,
Rotated manufacturer product by date, to promote visually appealing environment.
Designed displays to make the store experience interactive and engaging.
Scheduled weekly inventory pickups and deliveries with drivers.
Completed stock orders and managed inventory levels.
Planned and coordinated the availability of products for advertising and promotion purposes.
Echo Training Specialist04/1990 to 04/1995 State Farm Insurance Companies – Livonia,
Taught an average of  students per class. Instruction included 5 days of in-depth training for agents and staff to become proficient with the company computer system.
Planned, implemented, monitored, and assessed a classroom instructional program which was consistent with the company goals.
Provided key support for agents and staff after training was completed.
Front Run Production Specialist02/1977 to 04/1990 State Farm Insurance Companies – Marshall,
Entered numerical data into databases on a weekly and monthly basis.
Produced weekly and monthly reports for management to track agents production.
Maintained and communicated daily with management regarding their agents productivity in relation to their goals.
Earned management trust by helping them achieve their goals. With investigative aptitude finding, processing and recording missing applications.
Property and Casualty Licensed, 2010Kaplan
Associate of Arts: Business1979Kellogg Community College
- Battle Creek,