Focused customer relations professional with knowledge in lead positions, customer relationship development and sales. Accomplished in providing support to demanding customers. Offering experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations.
During my time at ASU, I took courses such as Calculus, Statistics, Economics, Communication, Marketing, English, Spanish, Computer Information, and more. I volunteered at Pitch Fork Pantry, a nonprofit group that supplies students with canned and boxed foods as needed. Also made the Dean's list during my first semester with a 3.8 grade point average.
During my time at Casa Grande Union High School, I was in a multitude of advanced placement classes, took classes such as Junior Reserve Officer Training and Year Book that taught me great tact and team work skills, participated in Key Club and National Honor Society. I earned a cumulative grade point average of a 3.8 and graduated with honors.
Transactions include: transfers, withdrawals, deposits, credit card/ loan payments, preparing cashiers checks, and depositing coin.
Products: online banking, mobile banking, CD's, savings accounts, upgraded checking accounts, automatic payments, and more.
Customer Service Representative:
Tasks included: cleaning the lobby / bathrooms / backroom, doing dishes, preparing food for the front line, assisting customer with their orders, finalizing purchases, stocking all lobby items, and completing daily assignments during down time.
Tasks include: Training new team members with tasks as well as teaching them about subway history and why tasks are performed, reported all inventory / waste, balanced register every shift change, ensuring all tasks are completed by required time slots, preparing any freezer items for the following day, opening/ closing the store, completing all register procedures, helped with interviews when manager was not able to, helped customers with any complaints as well as better the situation and learn on how we can prevent them in the future.
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