(555) 432-1000,
, , 100 Montgomery St. 10th Floor

Army Veteran with 5 + years experience in customer-facing roles, delivering exceptional friendly customer service. Successful at achieving 98% customer satisfaction Index. Excited to bring my skills to the Amazon DSP team.

  • Team Collaboration
  • Loss Prevention
  • Pallet jack and hand truck operation
  • Cargo handling
  • Lifts up to 50 pounds
  • Excellent sense of direction
Education and Training
University of Maryland University College Baltimore, MD Expected in 2014 Master of Arts : Business Administration - GPA :
College of New Rochelle New Rochelle, NY Expected in BA : Business Administration - GPA :
Computer Skills

Microsoft 365 Office, Excel, Pivot tables, Powerpoint, Outlook, BambooHR, ADP, Linux, Zoom Google Calendar, CieTrade, CRM.

Central Bancompany - Customer Service Account Manager
Moberly, MO, 10/2022 - 12/2022
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints
  • Demonstrated excellent communication skills in resolving product and consumer complaints
  • Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction
Central Bancompany - Fresh Store Warehouse/FC1
Nixa, MO, 07/2017 - 09/2022
  • Supervised coach, and trained a team of 14 team members in correctly locating missing items, matching shipping vendors, and properly packaging damaged items, decreasing cost by 26%
  • Improved team performance 27% by use of strong written and oral communication skills
  • Increased quality control for incoming shipments 31% by processing unacceptable materials for return
  • Managed inventory tracking and cycle inventory counts to minimize loss, and reduce shrinkage
Frost (Cullen/Frost Bankers) - Operations Customer Service
Sugar Land, TX, 02/2017 - 04/2018
  • Led 25 new hires in techniques to maintained strong call control exceeding (CSI) Customer Satisfaction Index company by 98%
  • Resolved customer account issues regarding filing claims, determine liability, billing, accrued fees and processing payments all while annotating notes in company systems
  • 1 year experience in (WFM) Workforce Management administrator role, responsible for headcount and work hour scheduling
  • Increased KPIs 27% by, listening to Q&A (Quality Assurance) calls giving positive feedback and adhering to call center guidelines
The Luxottica Group - Store Manager (District Manager In Training)
Branson, MO, 10/2007 - 01/2016
  • Coached, managed and developed 20 managers in maintaining SOP, visual merchandising and delivering excellent customer service
  • Received promotion to (DMIT) District Manger in Training by achieving highest district sales and employee retention 2 consecutive years
  • Performed key HR functions such as: recruiting, hiring, training, onboarding, benefits and updating EEOC and OSHA certifications
  • Elevated employees morale by decreasing work load with staffing changes, decreasing turnover by 35%
  • Increased monthly sales 25% by re-training sales team on suggestive selling tactics

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy


Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score
could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:


resume Strength

  • Formatting
  • Length
  • Measurable Results
  • Personalization
  • Target Job
  • Typos

Resume Overview

School Attended

  • University of Maryland University College
  • College of New Rochelle

Job Titles Held:

  • Customer Service Account Manager
  • Fresh Store Warehouse/FC1
  • Operations Customer Service
  • Store Manager (District Manager In Training)


  • Master of Arts
  • BA

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in: