Livecareer-Resume
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Army Veteran with 5 + years experience in customer-facing roles, delivering exceptional friendly customer service. Successful at achieving 98% customer satisfaction Index. Excited to bring my skills to the Amazon DSP team.

Skills
  • Team Collaboration
  • Loss Prevention
  • Pallet jack and hand truck operation
  • Cargo handling
  • Lifts up to 50 pounds
  • Excellent sense of direction
Education and Training
University of Maryland University College Baltimore, MD Expected in 2014 Master of Arts : Business Administration - GPA :
College of New Rochelle New Rochelle, NY Expected in BA : Business Administration - GPA :
Computer Skills

Microsoft 365 Office, Excel, Pivot tables, Powerpoint, Outlook, BambooHR, ADP, Linux, Zoom Google Calendar, CieTrade, CRM.

Experience
Central Bancompany - Customer Service Account Manager
Moberly, MO, 10/2022 - 12/2022
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints
  • Demonstrated excellent communication skills in resolving product and consumer complaints
  • Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction
Central Bancompany - Fresh Store Warehouse/FC1
Nixa, MO, 07/2017 - 09/2022
  • Supervised coach, and trained a team of 14 team members in correctly locating missing items, matching shipping vendors, and properly packaging damaged items, decreasing cost by 26%
  • Improved team performance 27% by use of strong written and oral communication skills
  • Increased quality control for incoming shipments 31% by processing unacceptable materials for return
  • Managed inventory tracking and cycle inventory counts to minimize loss, and reduce shrinkage
Frost (Cullen/Frost Bankers) - Operations Customer Service
Sugar Land, TX, 02/2017 - 04/2018
  • Led 25 new hires in techniques to maintained strong call control exceeding (CSI) Customer Satisfaction Index company by 98%
  • Resolved customer account issues regarding filing claims, determine liability, billing, accrued fees and processing payments all while annotating notes in company systems
  • 1 year experience in (WFM) Workforce Management administrator role, responsible for headcount and work hour scheduling
  • Increased KPIs 27% by, listening to Q&A (Quality Assurance) calls giving positive feedback and adhering to call center guidelines
The Luxottica Group - Store Manager (District Manager In Training)
Branson, MO, 10/2007 - 01/2016
  • Coached, managed and developed 20 managers in maintaining SOP, visual merchandising and delivering excellent customer service
  • Received promotion to (DMIT) District Manger in Training by achieving highest district sales and employee retention 2 consecutive years
  • Performed key HR functions such as: recruiting, hiring, training, onboarding, benefits and updating EEOC and OSHA certifications
  • Elevated employees morale by decreasing work load with staffing changes, decreasing turnover by 35%
  • Increased monthly sales 25% by re-training sales team on suggestive selling tactics

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Resume Overview

School Attended

  • University of Maryland University College
  • College of New Rochelle

Job Titles Held:

  • Customer Service Account Manager
  • Fresh Store Warehouse/FC1
  • Operations Customer Service
  • Store Manager (District Manager In Training)

Degrees

  • Master of Arts
  • BA

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