customer service representative resume example

• Developed language acquisition curriculum based in speaking, reading, writing and auditory understanding of Spanish.
• Conducted tutoring for students in secondary educational environments to help improve grades and achieve Spanish language fluency.
• Assessed new students' levels of proficiency and outlined individualized plans of education.

• Supported classroom teachers by managing files, preparing materials and updating records.
• Prepared lesson materials, bulletin board displays, exhibits and demonstrations to assist teachers in classroom preparation.
• Created and coordinated age-appropriate enrichment activities to drive social, emotional and intellectual development.

• Demonstrated excellent communication skills in resolving product and consumer complaints. Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Answered incoming calls, chats, and emails while providing frontline customer support or assistance with product and service transactions.
• De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

• Delegated tasks to employees and monitored activities and task completion.
• Managed schedules, accepted time off requests and maintained coverage for shifts.

• Greeted customers upon arrival and offered assistance with locating store merchandise while collecting and relocating shopping carts to appropriate areas.
• Packaged, transported and loaded customer orders into shopping carts.
• Learned roles of other departments to provide coverage and keep store operational.

-Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.

-Answered, directed, and monitored calls while managing calendars and scheduled appointments based on availability and established load limits.

-Reviewed files, records and other documents to obtain information or respond to requests while proofreading reports for error-free documentation.

-Performed and trained new team members in cash register operations and customer services while supporting management team to facilitate task completion and meet performance goals.

-Delivered high level of customer service to patrons using active listening and engagement skills.

-Trained new team members in cash register operations and customer services while supporting the management team to facilitate task completion and meet performance goals.

-Followed cleaning and sanitation guidelines to meet health and OSHA requirements.

-Performed register sales transactions quickly and accurately to comply with established cash control procedures and customer service guidelines.