Personable and dedicated Customer Service Representative with extensive experience in any industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. I am Hands on when it comes to my leadership.
I am currently a Customer Service Agent for Amazon. I am trained to provide the best service to each and every customer.
My duties include,
*Attention to Detail.
*Improving Customer Experience.
*Bilingual Customer Support.
*Answers customer/account requests or inquiries concerning services, products, billing, equipment, claims, and report problem areas.
*Create processes and systems for increasing customer service satisfaction. Cross-trained and provided back-up for other customer service representatives when needed.
*Provide customers/ sales representatives with accurate information concerning inventory availability, order assignment, pricing, and shipping details as necessary.
*Develop and refine strategic and operational compliance procedures and practices necessary to show reasonable, due diligence and achieve best in class customer service practice
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