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customer service representative resume example with 5+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Professional Summary

Skilled call center professional versed in customer support protocols for [Product or Service]. Bring extensive high-call volume experience spanning [Number] years working with [Type] consumers. Superior computer skills and telephone etiquette. Well-qualified [Job Title] proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals and sales excellence. Skilled in coordinating documentation and handling payments. Focused customer service professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering [Number] years of experience in related roles, as well as passion for always improving numbers, enhancing knowledge and exceeding expectations. Hardworking Customer Service Representative with [Number] years of experience working with [Product or Service]. Trained in project and time management with extensive knowledge of [Area of expertise] and proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results. Service-focused [Job Title] bringing unparalleled skills in customer relations, task prioritization and time management. Motivated to directly and efficiently address customer concerns head-on, develop proactive solutions and implement corrections with efficiency. Proficient in [Software] with [Number] years of expertise in related roles. Skilled in building bridges and cementing connections with business accounts to serve needs, strengthen loyalty and drive competitive growth. Well-versed in [Product or Service] and successful at achieving sales objectives with consistency. Service-driven team player with record of providing high-quality support during [Number] years in [Industry]. Experienced Retail Sales Associate with [Number] years of customer service working in dynamic, fast-paced environments. Excellent interpersonal skills and outgoing personality. Committed to developing long-term relationships to foster recurring business and guarantee customer satisfaction. Motivated professional capable of building productive relationships, resolving complex issues and winning customer loyalty. Bringing [Number]-year background in maintaining customer satisfaction and contributing to company success. Maximizes seasonal employment as [Job Title], getting up to speed quickly and driving sales. Offers flexible schedule to work peak seasonal hours. Relies on [Number] years of experience delivering excellent customer service. Applies thoughtful and practiced listening and speaking skills. Understands and utilizes sales, merchandising and marketing skills. Passionate about promoting lasting customer satisfaction by delivering top-notch service and unparalleled support. Proficient in [Industry] best practices and related [Product or Service] options. Effectively drive revenue with skilled promotional and problem-solving abilities. Seasoned Retail Sales Associate committed to providing high-quality service and superior guest experiences. Positive and infectious personality with excellent interpersonal and relationship-building skills. Personable Customer Service professional offering over [Number] years of experience resolving account and service concerns for [Industry] customers. Smoothly uncover and solve challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success. Hardworking [Job Title] bringing [Number] years of experience meeting customer needs via telecommuting roles. Skilled in listening to customers, meeting productivity targets and maintaining current knowledge of company offerings. Offering empathy, reliability and enthusiasm for satisfying customers. Knowledgeable and dedicated customer service professional with extensive experience in [Type] industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Qualified [Job Title] with [Number] years of experience in fast-paced customer service and call center environments supporting [Type] company needs. Personable and professional under pressure. Motivated Customer Service Representative with over [Number] years of retail experience in fast-paced, team-based environments. Driven and proven successful at achieving established targets and team goals. Personable and professional communicator with fluency in [Language]. Excellent communicator with [Number] years of Customer Service Representative experience in demanding call center environments. Highly familiar with [Product or Service], including [Type] competitors and offerings. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Successful [Job Title] with [Number] years of experience addressing customer requests and concerns to provide relevant information and options. Upbeat and energetic, with grace in handling difficult situations through resourcefulness and adaptability. Friendly [Job Title] with [Number] years of dedicated [Type] customer service experience. Dedicated to exceeding [Type] goals through effective communication skills and [Type] abilities. Expert in [Software] with training in [Area of expertise] services. Gifted in working with stressed, confused and upset individuals in need of benefits information and supportive guidance to navigate [Type] systems. Effective at operating within [Type] regulations and [Type] department guidelines to manage telephone calls, emails, letters and in-person requests for assistance. Goal-oriented worker with outstanding knowledge of [Type] organization and [Type] product issues. Proven history of increasing productivity and customer satisfaction with great phone skills and [Type] talents. Committed to best-in-class customer service and maintaining professionalism.

Skills
  • Credit card processing
  • Complaint resolution
  • International sales support
  • Sale expertise
  • Warehousing functions
  • Retail store support
  • Account management
  • Multi-line phone talent
  • Quick learner
  • Technical support
  • Creative problem solving
  • Administrative support
  • Stocking and replenishing
  • Money handling abilities
  • Receiving support
  • Good listening skills
  • Data entry
  • Stock management
Work History
06/2018 to Current
Customer Service Representative Badger Meter Inc New Orleans, LA,
  • Provided information to customers regarding [Company]'s charge card and loyalty program and helped to open and activate new accounts.
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Responded to customer requests for products, services and company information.
  • Recommended [Product or Service] to customers, thoroughly explaining details.
  • Answered constant flow of customer calls with up to [Number] calls in queue per minute.
  • Regularly exceeded daily sales and product add-on quotas.
  • Entered title and vehicle information into database.
  • Received and processed paperwork for titles, new license plates and renewals.
  • Reviewed legal documents such as mortgage loans, title liens and property easements to assess relevant property factors.
01/2016 to 04/2020
Customer Service Representative Badger Meter Inc New York, NY,
  • Cultivated customer loyalty, promoted repeat customers and improved sales.
  • Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
  • Responded to customer requests for products, services and company information.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals [Number]%.
  • Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
  • Compiled customer feedback and recommended service delivery improvements to management.
  • Consulted with outside parties to resolve discrepancies and create effective solutions.
  • Regularly exceeded daily sales and product add-on quotas.
  • Communicated with vendors regarding back order availability, future inventory and special orders.
  • Answered constant flow of customer calls with up to [Number] calls in queue per minute.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided information to customers regarding [Company]'s charge card and loyalty program and helped to open and activate new accounts.
  • Evaluated potential software products based on new and existing system development and migration requirements.
  • Maintained existing applications and designed and delivered new applications.
  • Wrote highly maintainable, solid code in [Language] for [Software] system that formed core framework and has won consistent praise from subsequent developers since initial version.
  • Developed code fixes and enhancements for inclusion in future code releases and patches.
  • Designed new product elements such as image recognition, hand writing recognition, audio, video and device-to-device communication.
  • Created databases, data entry systems, web forms and other applications for diverse uses.
  • Received incoming calls and messages and addressed or triaged phone requests.
  • Led [Type] team in delivery of [Type] project requiring close cooperation among members to share information and develop solutions to meet broad array of deliverables.
  • Provided observations, took measurements and performed tests at various stages according to quality control plan.
  • Managed, advised and trained new support staff in [Program] initiatives and processes.
  • Developed, updated and maintained database of existing and potential customers in [Software].
06/2017 to 08/2018
Moving Cars to Its Location Dairy Queen Lebanon, MO,
  • Directed traffic away from hazardous locations, protecting team members and general public.
  • Demonstrated safe and proper operations of [Type] and [Type] equipment to prevent harm to team members or equipment.
  • Produced parts and assemblies quickly and efficiently within tolerances.
05/2017 to 06/2018
Cashier Charlotte Russe City, STATE,
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Operated cash register for cash, check and credit card transactions with [Number]% accuracy.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Counted cash in register drawer at beginning and end of shift.
  • Checked prices for customers and processed items sold by scanning barcodes.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Assisted customers with special services, account updates and promotional options.
  • Completed sales in excess of $[Amount] with near-zero error rate using POS system.
  • Helped over [Number] guests every day by processing payments, monitoring reward accounts and resolving service concerns.
  • Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
  • Worked closely with [Job title] to solve problems and handle customer concerns.
  • Trained as [Job title] and provided back-up coverage to provide customers with optimal support.
  • Used cash registers and POS systems to request and record customer orders and compute bills.
  • Educated customers on promotions to enhance sales.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Assisted customers by answering questions and fulfilling requests.
Education
Expected in 05/2016 to to
High School Diploma:
Kosciusko Senior High School - Kosciusko, MS
GPA:
Accomplishments
  • Customer Service - Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers.Handled guest complaints, maintaining a positive dining experience for all rest.
  • Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
  • Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
  • Cashier - Achieved highest Number of new credit accounts opened within one-month period.
  • Named “Employee of the Month” in [Month, year].
  • Managed and led a team of [Number] Retail Sales Associates.
  • Received the "Employee of the Month" award after [Number] months of employment.
Certifications
  • Sales Manager Certificate

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Resume Overview

School Attended

  • Kosciusko Senior High School

Job Titles Held:

  • Customer Service Representative
  • Customer Service Representative
  • Moving Cars to Its Location
  • Cashier

Degrees

  • High School Diploma

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