Hardworking Customer Service Representative with 20 years of experience working with customers. Trained in project and time management with extensive knowledge of details and proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results. Personable Customer Service professional offering over 20 years of experience resolving account and service concerns for customers. Smoothly uncovered and solved challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success. Well-qualified proficient customer service representative in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals and sales excellence. Skilled in coordinating documentation and handling payments.
Skills
Credit card processing
Complaint resolution
Order fulfillment
International sales support
POS systems expert
Money handling abilities
Stocking and replenishing
Administrative support
Recordkeeping strengths
Data Entry
Key holder experience
Good listening skills
Service standard compliance
Creative problem solving
Staff education and training
Multi-line phone talent
Education
Baptist TempleSalinas, CA, Expected in 06/1994 – –High School Diploma: - GPA:
Work History
Bellows Plumbing, Heating And Air - Customer Service Representative Marin City, CA, 09/2019 - 03/2020
Answered multi-line phone system, responded to inquiries and transferred calls to correct departments and personnel.
Updated customer accounts with add-on room charges, including minibar use and room service bills.
Calculated billings and posted charges to room accounts, reviewing all charges with guests at checkout.
Kept accounts in balance and ran daily reports to verify totals.
Maintained transaction security by verifying payment cards against identification.
Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Thunder Valley Casino Resort - Front Desk Agent Lincoln, CA, 04/2014 - 09/2019
Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours.
Calculated billings and posted charges to room accounts, reviewing all charges with guests at checkout.
Kept accounts in balance and ran daily reports to verify totals.
Answered customer telephone calls promptly and appropriately.
Maintained financial accuracy by collecting deposits, fees and payments.
Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
Took reservations over phone, in person and via computer for guests and provided confirmation information.
Used Hotel key to process reservations, check-ins and check-outs.
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