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Customer Service Representative Resume Example

Resume Score: 80%

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CUSTOMER SERVICE REPRESENTATIVE
Summary

Focused on providing professional service and support to every office visitor. Diligent about scheduling appointments, managing packages and routing mail to recipients. Positive nature with excellent people skills.

Goal-driven Receptionist with extensive background managing busy reception areas and multi-line telephone systems. Security-conscious and astute in control of confidential documentation.

Attentive Receptionist with four years organizing documents, providing administrative support to staff members, arranging appointments and maintaining office calendars. Organized professional with expertise in telephone communication and cold-calling potential clients.

Skills
  • Lab animal restraint
  • Contrast study
  • Physical examination
  • Customer service skills
  • Extremely computer savvy
  • General anesthesia recovery
  • Office equipment operations
  • 60 WPM typing speed
  • Recordkeeping and bookkeeping
  • Multi-line telephone skills
  • Data entry
  • Multitasking and prioritization
  • Microsoft Office Specialist Certified
  • Flexible
  • Open and clear communicator
  • Efficient and accurate
  • Professional and polished presentation
Experience
Customer Service RepresentativeJan 2015 to Nov 2018
Publix Super Markets - Lake Worth, Florida
  • Documented conversations with customers to track requests, problems and solutions.
  • Answered all customer calls + inbound calls per day and directed to designated individuals or departments.
  • Helped makw copies, scan, and fax all information to the correct department
  • Handled cash and card transactions at the register.
  • Delivered high level of service and support to each customer, paving way for future business opportunities.
  • Addressed customer service inquiries quickly and accurately.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
ReceptionistNov 2018 to Mar 2019
Justin Bartlett Animal Rescue - Boca Raton, Florida
  • Scheduled meetings with salespeople and clients, emailed customers and placed outbound calls as needed.
  • Processed payments for adoptions and updated accounts to reflect balance changes.
  • Organized and updated daily/weekly schedules as well as monthly calendar obligations for various levels of management and staff.
  • Greeted visitors, assessed needs and directed to appropriate personnel.
  • Welcomed visitors upon entrance, answered inquires and directed questions or appointments to appropriate personnel.
  • Gathered, sorted, distributed and sent mail and packages.
  • Managed and controlled office supply inventory to ensure timely ordering or requisition of depleted or low-level stock.
  • Took accurate messages for staff and management to facilitate open and speedy communication.
Veterinary TechnicianMar 2019 to Dec 2019
Lund Animal Hostpital - Boca Raton, FLORIDA
  • Delivered consistent customer service to pet owners, effectively increasing repeat business by 100%.
  • Checked animals for injury and illness, writing copious notes regarding symptoms for the doctor's review.
  • Ran blood machine and took blood from animals
  • Prefomred with the doctor during suregry, made surgey packs and cleaned all instruments.
  • Can put in and remove catheters
  • Filled perscriptions know more that 85 diffrent types of medications.
  • Attended to sick or injured animals by securing veterinary care and notifying owners quickly of pet's condition.
  • Administered and applied treatments, drugs, oxygen therapy, medications and immunological agents.
  • Triaged incoming patients arriving for scheduled appointments or on emergent bases to route to appropriate surgeon or treatment area.
  • Used IDEXX to analyze bloodwork and samples and diagnose conditions and diseases.
  • Managed clinic operations, including supervising vet techs, scheduling and appointments.
  • Took electrocardiogram and electrocephalogram tracings.
  • Restrained and stabilized animals during examination and treatment to safeguard against accidental injuries.
  • Prepared animals for surgery, including clipping, scrubbing, and disinfecting operative site.
  • Developed and monitored physical rehabilitation program, including implementation of protocols and procedures.
  • Prepared and reviewed records and consent forms.
  • Collected urine by expression cystocentesis, or catheterization.
  • Cleaned and disinfected kennels and common areas to reduce spread of illness from infected animals.
  • Answered phones and scheduled appointments
Education and Training
High School DiplomaMay 2017Santaluces Community High School - Lantana, FL
Associate of Arts, BiologyMay 2019Palm Beach State College - Lake Worth, FL
Accomplishments
  • Conducted weekly quality assurance testing to maintain lab testing integrity.
  • Trained and coached four new vet techs.
Activities and Honors

Graduated High school top 5% of my class with a 4.0 GPA, and 4.5 HPA

completing the criminal justice academy for all four years.

graduated with the ACE diploma and bright future scholorship

Graduated College with a major in biology, top 5% of my class with a 4.0 GPA

Certifications

Certification in criminal justice

Certification in telecommunications

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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Publix Super Markets
  • Justin Bartlett Animal Rescue
  • Lund Animal Hostpital

School Attended

  • Santaluces Community High School
  • Palm Beach State College

Job Titles Held:

  • Customer Service Representative
  • Receptionist
  • Veterinary Technician

Degrees

  • High School Diploma May 2017
    Associate of Arts , Biology May 2019

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