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Customer Service Representative Resume Example

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CUSTOMER SERVICE REPRESENTATIVE
Professional Summary

Hardworking Customer Service Representative with several years of experience working with customers. Trained in project and time management with extensive knowledge of Travel and Product and proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results. Focused customer service professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering several years of experience in related roles, as well as passion for always improving numbers, enhancing knowledge and exceeding expectations.

Skills
  • Credit card processing
  • Sale expertise
  • Order fulfillment
  • Complaint resolution
Work History
Customer Service Representative, 09/2012 to 01/2020
Nordstrom Inc. – Cedar Rapids, United States
  • Received incoming calls and messages and addressed or triaged phone requests.
  • Worked with Nordstrom customers to understand requirements and provide exceptional customer service.
  • Tracked customer shipment requirements to improve customer satisfaction while increasing service efficiencies.
  • Developed rapport with clients and vendors to cultivate loyalty and satisfaction.
  • Accepted payments for Nordstrom services and discussed remaining balances with customers to take accounts to zero.
Travel Consultant, 02/2004 to 12/2011
Destinations Unlimited / Travel Leaders – Cedar Rapids, Iowa
  • Informed clients of travel policies and utilized preferred vendors to maximize company profits
  • Supervised payments via credit and debit cards and handled all sensitive information with professionalism and discreteness.
  • Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
  • Advised clients on visa, passport and security requirements relating to destinations and confirmed flight details for each reservation.
  • Discussed security issues and protocols with individuals traveling to highly insecure areas such as Mexico and European regions.
  • Supervised credit and debit payments while handling sensitive information with professionalism and discretion.
  • Completed accurate reservations for business travelers at point of sale.
  • Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.
  • Organized memorable and exquisite travel itineraries and vacations for high-level clients, celebrities, politicians, and business executives.
  • Discussed benefits of and information regarding travel insurance with clients and obtained best rates, which increased repeat business 70%.
  • Arranged travel accommodations for groups, couples, executives and special needs clients.
  • Asked open-ended questions to better ascertain client needs and determine best travel offerings.
  • Kept abreast of all airline rules, regulatory requirements and industry standards when scheduling travel arrangements.
  • Responded to clients' questions, issues, and complaints and found appropriate solutions when needed.
  • Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations.
  • Responded to clients' questions, issues and complaints and implemented appropriate solutions.
Travel Consultant, 03/1998 to 03/2003
Automobile Club Of Michigan – Brighton , MI
  • Informed clients of travel policies and utilized preferred vendors to maximize company profits
  • Supervised payments via credit and debit cards and handled all sensitive information with professionalism and discreteness.
  • Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
  • Advised clients on visa, passport and security requirements relating to destinations and confirmed flight details for each reservation.
  • Supervised credit and debit payments while handling sensitive information with professionalism and discretion.
  • Completed accurate reservations for business travelers at point of sale.
  • Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.
  • Organized memorable and exquisite travel itineraries and vacations for high-level clients, celebrities, politicians, and business executives.
  • Arranged travel accommodations for groups, couples, executives and special needs clients.
  • Asked open-ended questions to better ascertain client needs and determine best travel offerings.
  • Kept abreast of all airline rules, regulatory requirements and industry standards when scheduling travel arrangements.
  • Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations.
  • Responded to clients' questions, issues, and complaints and found appropriate solutions when needed.
  • Implemented automated office systems, optimizing client and data communications as well as records management.
  • Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
  • Consistently fostered business growth by delivering first-rate travel advising and itineraries to develop valuable client relationships.
  • Developed process improvements and long-term business strategies through analysis of customer feedback.
  • Responded to clients' questions, issues and complaints and implemented appropriate solutions.
  • Maintained operational proficieny in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
Education
Associate of Arts: Tourism And Travel Management, 08/1993
Conlin Hallissey Travel School - Ann Arbor, MI
High School Diploma: 08/1979
College Community Schools - Cedar Rapids, IA
Bird watching to Grandkids

My hobbies are gardening, photography, bird watching and I love traveling all over. I have been on over 30 cruises and would be ready to cruise again in a heart beat. I do have 5 grandson's ages 17 through 3 and enjoy watching the two oldest play football, and participate in track. We also enjoy hiking, going to the movies and just hanging out with them when possible. Bird watching and photography are my true passions especially when traveling.

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Resume Overview

Companies Worked For:

  • Nordstrom Inc.
  • Destinations Unlimited / Travel Leaders
  • Automobile Club Of Michigan

School Attended

  • Conlin Hallissey Travel School
  • College Community Schools

Job Titles Held:

  • Customer Service Representative
  • Travel Consultant

Degrees

  • Associate of Arts : Tourism And Travel Management , 08/1993
    High School Diploma : 08/1979

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