Customer Service Representative Resume Example Charter Communications

CUSTOMER SERVICE REPRESENTATIVE

Professional Summary

Hardworking, flexible, and responsible with 5 years of experience working to provide exceptional Customer service. Trained in project and time management and proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results. Goal-oriented Manager offering focused leadership and operations knowledge to drive profitability. Exceptional communication and staff oversight skills. Consistent and passionate about promoting lasting customer service expirence. Effectively drive revenue with skilled promotional and problem-solving abilities.

Skills

Report preparation
Order fulfillment
Exceptional Customer Service
POS systems expert
Technical Support
Professional telephone demeanor
Money handling abilities
Account management
Staff education and training

Creative problem solving
Data Entry
Administrative support
Stocking and replenishing
Recordkeeping strengths
Shipping procedures understanding
Key holder experience
Management Expirenece

Work History

Customer Service Representative, 06/2018 to 02/2019
Charter Communications – Austin, Texas

Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
Answered customer telephone calls promptly to avoid on-hold wait times.
Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
Offered advice and assistance to customers, paying attention to special needs or wants.
Educated customers on promotions to enhance sales.
Regularly exceeded daily sales and product add-on quotas.
Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
Analyzed and interpreted customer data to resolve serivce issues.
Answered incoming calls in busy, fast-paced global call center.
Resolved customer complaints and addressed emergency requests and needs.

Front of House Manager, 01/2017 to 06/2018
Cotton Patch Cafe – Georgetown, TX

Submitted 40hr payroll for 18-20 member team, including direct deposit and server gratuity reports.
Interviewed and hired employees for host and sever positions.
Drove excellent customer service through coaching, role modeling and incorporating customer feedback to reinforce and improve quality of service.
Supervised staff of 10-12 servers through motivational coaching and effective training programs for service and sales techniques.
Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
Performed cash handling activities, including making change, cashing out register drawers and securing nightly bank deposits.
Adhered to safe work practices, food safety regulations and corporate guidelines.
Managed inventory through effectively ordering and stocking uniforms, linens, beverages and front of house supplies.
Utilized Kronos to create detailed employee schedles and traingings.
Managed all dining and bar costs by conducting weekly depletion analysis.
Managed day-to-day FOH operations to drive quality, standards and meet customer expectations.
Reorganized bar and dining area, increasing efficiency within the restaurant.
Handled complaints, settled disputes and resolved grievances to maintain customer satisfaction.
Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.

Server and Host, 03/2016 to 01/2017
Cotton Patch Cafe – Georgetown, TX

Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Kept register accurate through correct billing, payment processing and cash management practices.
Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
Cleaned and coordinated cleaning of indoor and outdoor dining spaces- wiping tables, placing trash in receptacles and replenishing supplies.
Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
Supervised restocking of salad bar and buffet for lunch and dinner service.

Education

High School Diploma: 06/2016
East View High School - Georgetown, TX

Certifications

First Aid/CPR Certified
Bloodborne Pathogens Certified
FOH Manager Certificate

Resume Overview

Companies Worked For:

Charter Communications
Cotton Patch Cafe

School Attended

East View High School

Job Titles Held:

Customer Service Representative
Front of House Manager
Server and Host

Degrees

High School Diploma : 06/2016

Customer Service Representative Resume Example

Resume Score: 80%

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