LiveCareer-Resume

customer service representative resume example with 1+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Personable and dedicated Customer Service Representative with extensive experience in customer care. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Skills
  • Credit card payment processing
  • Report generation
  • Report creation
  • Technologically savvy
  • Courteous demeanor
  • Process optimization
  • Freight operations
  • Clerical support
  • Store maintenance
  • System implementation
  • Quality assurance controls
  • Quality control
  • Inbound and Outbound Calling
  • Call Center Operations
  • Route management
  • Transportation solution development
  • Problem-solving abilities
  • Adaptive team player
  • Conflict mediation
  • Shipping and receiving understanding
  • Fleet dispatching
  • Project management abilities
  • Product organization
  • High-energy attitude
  • Customer relations
  • Microsoft Office expertise
Education and Training
Lee Davis High School Mechanicsville, VA Expected in 06/2017 High School Diploma : - GPA :
Experience
Brink's Incorporated - Customer Service Representative
Wheeling, WV, 09/2019 - Current
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Documented conversations with customers to track requests, problems and solutions.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Upheld strict quality control policies and procedures during customer interactions.
  • Delivered service and support to each customer, paving way for future business opportunities.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Confirmed delivery of orders and troubleshot missed delivery dates, shortages and overages.
  • Reviewed account and service histories to identify trends and issues.
  • Set up and activated customer accounts.
Fedex - Quality Control Assistant
Staunton, VA, 09/2019 - Current
  • Researched and explored quality issues to report compliance.
  • Processed high-volume workflows to quality and accuracy.
  • Prioritized backlog of bugs, errors and feature enhancements to keep processes running smoothly.
  • Monitored and upheld safe operating procedures and clean area mandates to meet regulatory requirements.
  • Wrote and maintained test cases, user stories and requirements.
  • Participated in technical trainings and workshops to improve skills set and boost overall knowledge.
  • Collaborated closely with the quality manager to promote team-oriented approach in daily activities.
  • Gathered and inputted data in excel sheets to develop models and assess trends.
Tower Automotive - Shipping and Receiving Associate
Clinton, MI, 09/2019 - Current
  • Checked customer orders, labeling and documentation prior to shipment to avoid delays.
  • Rejected deliveries containing damaged items or shortages and corresponded with shipper to rectify issues.
  • Obtained required documentation to move cargo onward.
  • Collaborated with carrier representatives to determine receipt methods and make special delivery arrangements.
  • Directed warehouse team in stocking merchandise, pulling orders and setting up loads.
  • Operated forklifts, hand trucks or other equipment to load, unload, transport and store goods.
  • Contacted transport companies and suppliers to expedite, trace or return shipments.
  • Monitored merchandise received and shipped from facility in computer system.
  • Prepared documentation to track and report on damaged or missing items.
  • Logged inbound and outbound discrepancies, such as wrong product, incorrect quantities and damages.
  • Maintained inventory of shipping materials and supplies.
  • Tracked inventory levels, handling aspects of shipping and receiving and kept accurate records.
  • Maintained work areas in organized, safe and clean manner.
  • Operated forklift, pallet jack and hand truck to move materials within warehouse and to and from shipping vehicle.
  • Unloaded and received incoming shipments, inspected packages for damage and routed packages to next destination according to documentation.
  • Put merchandise in assigned area, added tags and secured larger pieces as required.
  • Compared shipment contents with paperwork to support inventory accuracy and records management.
  • Organized storage areas to maximize movement and minimize labor.
  • Received deliveries, scanned packages and updated orders in internal database.
  • Developed positive professional relationships with shipping personnel to facilitate optimum service and enhance company's image.
  • Researched lost or missing shipments and initiated tracing process to locate shipments and meet customer needs.
  • Liaised with vendor representatives to rectify damages and shortages.
Malt-O-Meal - Machine Operator
Saint Louis, MO, 09/2019 - Current
  • Set up machines for various jobs to maintain compliance with manufacturing thresholds and waste reduction initiatives.
  • Detected work-piece defects and machine malfunctions, maintaining apparatus to prevent future issues.
  • Lubricated parts and performed minor maintenance to improve machine function.
  • Read and understood blueprints, product specifications and tooling instructions to plan correct operational sequences and prevent materials waste.
  • Operated multiple fabricating machines, including cutoff saws, shears, rolls, brakes, presses and forming or spinning machines.
  • Maintained work environments safe and efficient at all times.
  • Controlled material usage to keep costs low, proactively investigating and resolving discrepancies to minimize waste.
  • Identified and helped resolve nonconforming product issues to support accurate order fulfillment.

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Resume Overview

School Attended

  • Lee Davis High School

Job Titles Held:

  • Customer Service Representative
  • Quality Control Assistant
  • Shipping and Receiving Associate
  • Machine Operator

Degrees

  • High School Diploma

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