LiveCareer-Resume

customer service representative resume example with 5+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary

I am a Resourceful Licensed Commercial Helicopter Pilot. Friendly hard worker with exceptional hospitality skills seeking opportunity to join US-based airline as flight crew member seeking opportunities to a new role with your company where my exceptional and aviation/customer service knowledge can be utilized as as a FLIGHT ATTENDANT. Experienced professional offers over 4 years working in airline industry. Proven skills in responding to emergency situations and maintaining calm demeanor under pressure. Pursuing Flight Attendant position to provide exceptional customer service to travelers. Flexible hard worker ready to learn and contribute to team success.

Skills
  • Mission planning
  • Operational planning
  • R44 aircraft
  • S76C++
  • Flight plans
  • Flight training
  • Bombardment
  • Cargo transport
  • Flight safety
  • Search and rescue
  • Operational awareness
  • Flight navigation
  • Load calculations
  • Commercial aviation
  • Pre-flight checks
  • Instrumentation reading
  • Documentation skills
  • Air traffic control procedures
  • Cargo monitoring
  • OffShore/Onshore Operations
  • Schedule coordination
  • Critical thinker
  • Aircraft routing Weather
  • analysis Aircraft dispatch
Experience
Customer Service Representative, 11/2021 - Current
Rich Products Corporation Andover, NY,
  • Educated customers on special pricing opportunities and company offerings.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Troubleshot shortages and overages to support quality control efforts.
  • Processed documentation and troubleshot discrepancies to build client rapport.
  • Consulted with customers to resolve service and billing issues.
  • Upheld privacy and security requirements for customer information.
  • Trained new hires on products and services, best practices and protocols to reduce process gaps.
  • Created and implemented process improvements to maximize efficiency.
  • Rolled out operational improvements and solutions to deliver top-notch customer service.
  • Executed on-time and under-budget project management to resolve complex issues.
Customer Service Agent, 05/2021 - 10/2021
Hyatt Lakeland, FL,
  • Coached employees on ways to improve efficiency, accuracy and overall productivity.
  • Evaluated performance trends to determine areas in need of improvement.
  • Prepared inventory for shipment by attaching tags and labels.
  • Led and managed projects to support logistics efforts and plans.
  • Consistently met company and department objectives within budget and time constraints.
  • Implemented on-the-job training activities to cross-train employees on various tasks.
  • Established strategies to address changing market environments and Internet technology.
  • Reviewed profit and loss statements and metrics to identify trends and opportunities.
  • Directed investigations to verify and resolve customer or shipper complaints.
  • Tracked orders using functional systems and coordinated with warehouse workers to ensure proper storage and distribution of products.
  • Managed high-volume of inbound and outbound customer calls.
Line Pilot, 02/2020 - 07/2020
Air Methods Corporation Mount Sterling, KY,
  • Completed detailed pre-flight checklists to reduce potential for safety incidents and accidents.
  • Communicated with control towers for takeoff clearances, arrival instructions and other information using radio equipment.
  • Determined courses and schedules and evaluated weather conditions to promote safety of crew and passengers.
  • Analyzed engine operation, fuel consumption and aircraft systems to promote optimal performance.
  • Greeted passengers at craft entrance and offered assistance and engagement to put all travelers at ease.
  • Calculated aircraft weight, balance and fuel requirements for each flight.
  • Conducted in-depth pre- and post-flight checks for safety and operational compliance.
  • Operated radio equipment to contact control towers for takeoff clearances, arrival instructions and other information.
  • Compiled with NCAA, customs and immigration requirements in full.
  • Monitored engine operation, fuel consumption and functioning of aircraft systems during flights.
  • Started engines, operated controls and piloted airplanes to transport passengers and freight according to flight plans and regulations.
  • Kept close eye on passengers and met all needs with care to promote satisfaction and repeat business.
Operations Manager, 07/2011 - 05/2015
Charlie's Produce Fairbanks, AK,
  • Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
  • Managed company operations with responsibility for profit and loss, scheduling, training and inventory control.
  • Planned daily operational strategies, including delivery routing, team workflows and promotional initiatives.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Disseminated safety information and monitored employee compliance with regulatory and organizational policies.
  • Tracked and replenished inventory to maintain par levels.
  • Examined quantitative methods and techniques and approaches to optimize organizational operations and facilitate decision-making.
  • Resolved challenges associated with company websites, vendors and telecoms.
  • Developed incident management strategies to promote troubleshooting, root cause analysis and timely resolution.
Education and Training
S76C++: TYPE RATING, Expected in 02/2020
-
CAE Brazil - Sao Paulo Brazil,
GPA:
Status -
FAA REMOTE PILOTS LICENSE: , Expected in 07/2017
-
Federal Aviation Authority - WestPalm Beach,
GPA:
Status -
Commercial Helicopter Pilots License(Instrument Rated): , Expected in 06/2017
-
Cloud9 Helicopters LLC - WestPalm Beach,Florida,
GPA:
Status -
Master of Public Administration: Public Administration, Expected in 05/2015
-
Ladoke Akintola College of Technology - Oyo,Ogbomosho,
GPA:
Status -
Bachelor of Science: Mathematics Education, Expected in 12/2010
-
University of Lagos - Lagos,Nigeria,
GPA:
Status -
High School Diploma: , Expected in 07/2005
-
Redeemers High School - Mowe,Ogun State.,
GPA:
Status -
Airplane Commercial Pilots License(In View): , Expected in
-
PTC LANTANA - WestPalm Beach, Florida,
GPA:
Status -

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Resume Overview

School Attended

  • CAE Brazil
  • Federal Aviation Authority
  • Cloud9 Helicopters LLC
  • Ladoke Akintola College of Technology
  • University of Lagos
  • Redeemers High School
  • PTC LANTANA

Job Titles Held:

  • Customer Service Representative
  • Customer Service Agent
  • Line Pilot
  • Operations Manager

Degrees

  • S76C++
  • FAA REMOTE PILOTS LICENSE
  • Commercial Helicopter Pilots License(Instrument Rated)
  • Master of Public Administration
  • Bachelor of Science
  • High School Diploma
  • Airplane Commercial Pilots License(In View)

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