Customer Service Representative resume example with 14+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary
Professional success in converting prospects into customers, servicing accounts, and maintaining consistent sales levels. Skilled relationship-builder, communicator, and a multitasker. Effectively promotes products and increases revenue by connecting with customers and recommending target offerings. Effective in promoting products and increasing revenue by connecting with customers and recommending target offerings. Organized, adaptable, and knowledgeable about preparing displays, merchandising shelves, and assisting customers. Drive customer loyalty by providing friendly and skilled support. Expert in the use of social media for product marketing, promotion, and sales
Skills
Customer Service
Revenue Growth
Lead Qualification
Investigative Procedures
Microsoft Office
Verbal and Written Communication
Overcoming Objections
Product Demonstrations and Presentations
Cross-Selling and Upselling
Account Acquisition
Sales and Marketing Initiatives
Data Entry
Information Confidentiality
Phone and Email Etiquette
Payment Processing
Inventory Management Software
Education
University of Illinois At Urbana-ChampaignChampaign, ILExpected in 12/2023 ā āMaster of Science:Business Studies - GPA:
Rivers State University of Science And TechnologyPort Harcourt, Rivers State , Expected in 08/2005 ā āAssociate of Science:Business Studies - GPA:
Rivers State University of Science And TechnologyPort Harcourt, Rivers State, Expected in 03/2002 ā āBachelor of Science:Banking And Finance - GPA:
Work History
Regal Cars - Customer Service Representative Grove, OK, 05/2021 - Current
Provided primary customer support to internal and external customers.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Recommended products to customers, thoroughly explaining details.
Answered product and service questions, suggesting other offerings to attract potential customers.
Offered advice and assistance to customers, paying attention to special needs or wants.
Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
Promoted available products and services to customers during service, account management, and order calls.
Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals.
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Investigated and resolved accounting, service, and delivery concerns.
Enhanced productivity levels by anticipating needs and delivering outstanding support.
Generated $1,500,000 worth of sales by second quarter of 2022.
Worked closely with clients to understand unique needs and meet specific travel desires.
Informed clients of travel policies and utilized preferred vendors to maximize company profits
Organized trips for individual, family, and business travelers.
Maintained operational proficiency in coordinating international and domestic travel accommodations for customers, arranging for airfare and hotel and rental car reservations.
Maintained operational proficiency in coordinating international and domestic travel accommodations for customers, arranging for airfare and hotel and rental car reservations.
Handled sensitive information with professionalism and discretion.
When scheduling travel arrangements, kept abreast of all airline rules, regulatory requirements, and industry standards.
Advised clients on visas, passports, and security requirements relating to destinations and confirmed flight details for each reservation.
Collected, handled, and documented payments for travel services and associated fees.
Maintained and updated corporate traveler profiles with current information.
Generated $1000,000 annually in air, and hotel reservations.
U-Haul - Technical Support Representative Pomona, CA, 10/2009 - 02/2015
Resolved a diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
Provided Tier 1 IT support to non-technical internal users through HELP-DESK support services.
Identified potential sales and cross-selling opportunities and informed supervisor.
Managed high levels of call flow and responded to Apple device technical support needs.
Offered troubleshooting of connectivity issues across networks such as Wi-Fi, and cellular virtual private networks.
Collaborated with supervisors to escalate and address customer inquiries or technical issues.
Explained security measures in simple terminology to help users understand malware and phishing threats.
Provided documentation on troubleshooting of technical processes to support desk staff.
Promoted efficiency among departments with prompt resolution of system issues.
Responded promptly to incoming sales leads and requests for technical support.
Risk Strategies Company - Inside Sales Representative Rocky River, OH, 05/2005 - 03/2009
Exceeded targeted sales goals through,continuous pursuit of new sales opportunities and expert closing of customer deals.
Managed and recorded leads from outbound telephone marketing.
Collaborated with vendor representatives and company customers to set up optimal delivery schedules.
Developed strategic relationships with existing customers by learning preferences and managing regular communications.
Emphasized product features based on analysis of customers' needs.
Communicated sales promotions to customers to grow average customer account size and maintain strong revenue streams.
Used CRM software to maintain detailed contact logs and account records.
Managed over 50 customer calls per day with B2B and B2C clients.
Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns
Generated over $1,800,000 worth of equipment in B2B sales.
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