Customer Service Representative Resume Example Wayfair

CUSTOMER SERVICE REPRESENTATIVE

Summary

Skills

Experience

Customer Service Representative, Wayfair, December 2019-CurrentOrem, Utah

Asked probing questions to determine service needs and accurately input information into electronic systems.
Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Reviewed account and service histories to identify trends and issues.
Fielded customer complaints and queries, fast-tracking them for problem resolution.
Documented conversations with customers to track requests, problems and solutions.
Consulted with customers to determine best methods to resolve service and billing issues.
Delivered service and support to each customer, paving way for future business opportunities.
Cultivated impactful relationships with customers and drove business development by delivering product knowledge.

Server, Buffalo wild wings, November 2015-June 2019Lehi, Utah

Operated POS terminals to input orders, split bills and calculate totals.
Collaborated with host, bus person and cook to efficiently serve food and beverage options.
Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
Processed customers' payments and provided receipts.
Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions.
Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.

Server, Blackbear diner, July 2019-April 2020Orem, UT

Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
Operated POS terminals to input orders, split bills and calculate totals.
Collaborated with host, bus person and cook to efficiently serve food and beverage options.
Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
Arranged place settings with fresh tablecloths, tableware and flowers to beautify table.
Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
Promoted desserts, appetizers and specialty drinks to optimize sales.
Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
Processed customers' payments and provided receipts.
Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
Calculated charges, issued table checks and collected payments from customers.
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.

Education and Training

High School DiplomaWestlake High School, , Saratoga SpringsUTMay 2013

Resume Overview

Companies Worked For:

School Attended

Job Titles Held:

Degrees