LiveCareer-Resume

customer service representative resume example with 12+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary

Dedicated and focused individual who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority.

Highlights
  • Creative problem solver
  • Exceptional communication skills
  • Strong client relations
  • Floor set design expertise
  • Proficient in cash management
  • International sales support
  • Credit card processing
  • Multi-line phone talent
  • POS systems expert
  • Professional phone etiquette
  • Excellent communication skills
  • Excellent planner and coordinator
  • Critical thinker
  • Natural leader
  • Excellent interpersonal skills
  • Maintains confidentiality
  • Independent worker
  • Well organized
  • Verbal communication skills
  • Team leadership skills
  • Trusted key holder
  • Quick learner
  • Articulate and well-spoken
  • Customer service-oriented
  • Flexible
  • Accurate and detailed
  • Works well under pressure
  • Pleasant demeanor
  • Appointment setting
  • Superior verbal and written communication skills
  • Fluent in Tagalog
  • Calm under pressure
  • Composed
  • Professional and mature
  • Dedicated team player
  • Extensive vocabulary
  • Strong written and verbal communicator
  • Positive and encouraging
  • Fast learner
  • Physically strong and agile
Accomplishments

Promoted to head designer after 6 months of employment.

Experience
Customer Service Representative, 11/2015 - Current
C.H. Robinson Worldwide, Inc. Rockford, IL,
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Provided accurate and appropriate information in response to customer inquiries.
  • Addressed customer service inquiries in a timely and accurate fashion.
  • Developed effective relationships with all call center departments through clear communication.
  • Properly directed inbound calls in phone queues to improve call flow.
  • Researched banking guidelines and statutory requirements to stay updated on new laws and applications.
  • Handled all media and public relations inquiries.
Customer Care Representative, 10/2015 - Current
Quest Diagnostics Derry, NH,
  • Provided accurate and appropriate information in response to customer inquiries.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Demonstrated mastery of customer service call script within specified time frames.
  • Addressed customer service inquiries in a timely and accurate fashion.
  • Developed effective relationships with all call center departments through clear communication.
  • Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.
  • Properly directed inbound calls in phone queues to improve call flow.
  • Delivered products to customers in timely manner.
  • Informed management of special sales and service issues.
Customer Representative, 03/2015 - 10/2015
Nortech Systems Incorporated Blue Earth, MN, USA
  • Responsible for answering phone calls for Verizon Wireless issues.
  • Create new accounts for new customer.
  • Answering billing questions.
  • Helping customers create and/or edit account information.
  • Responsible for training new agents transition into production floor.
  • Supervising trainees and agents in the production floor.
  • Troubleshooting issues with device and/or network.
  • Making sure that each customer have a pleasant interaction with customer representative while addressing any type of issue involving their personal account.
Floral Designer, 05/2013 - 04/2015
Hy-Vee Eldora, IA,
  • Greeted customers entering the store to ascertain what each customer wanted or needed.
  • Answered an average of 10 calls per day by addressing customer inquiries, solving problems and providing new product information.
  • Earned management trust by serving as key holder, responsibly opening and closing store.
  • Described product to customers and accurately explained details and care of merchandise.
  • Politely assisted customers in person and via telephone.
  • Communicated with vendors regarding back order availability, future inventory and special orders.
  • Provided an elevated customer experience to generate a loyal clientèle.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Effectively communicated with and supported sales, marketing and administrative teams on a daily basis.
  • Conducted weekly walk-throughs with the manager to discuss interior visual displays, including store window presentation.
  • Scheduled weekly inventory pickups and deliveries with vendors.
  • Bagged, boxed or gift-wrapped sold merchandise per customer's request.
  • Developed reputation as an efficient service provider with high levels of accuracy.
  • Scored in top 10% of employees in successful resolution of issues Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
  • Served as the main liaison between customers, management and sales team.
  • Provided ongoing guest service, including giving fashion advice.
  • Maintained cleanliness and presentation of stock room and production floor.
  • Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
  • Built long-term customer relationships and advised customers on purchases and promotions.
  • Organized store merchandise racks by size, style and color to promote visually appealing environment.
  • Routinely answered customer questions regarding merchandise and pricing.
  • Created and maintained an organized database to develop promotional sales.
  • Dedicated to continuously improving sales abilities and product knowledge.
  • Designed displays to make the store experience interactive, engaging and reassuring.
  • Asked open-ended questions to assess customer needs.
  • Learned, referenced and applied product knowledge information.
  • Contacted customer to follow up on purchases, suggest new merchandise and inform them about promotions and upcoming events.
  • Participated in physical inventory counts every 3 months.
  • Assisted in creating pre-season marketing plans to support department and divisional strategies.
  • Recommended alternative items if product was out of stock.
Floral Designer, 2008 - 10/2011
Hy-Vee Geneseo, IL,
  • Described product to customers and accurately explained details and care of merchandise.
  • Politely assisted customers in person and via telephone.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Effectively communicated with and supported sales, marketing and administrative teams on a daily basis.
  • Bagged, boxed or gift-wrapped sold merchandise per customer's request.
  • Developed reputation as an efficient service provider with high levels of accuracy.
  • Scored in top 10% of employees in successful resolution of issues Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
  • Provided ongoing guest service, including giving fashion advice.
  • Maintained cleanliness and presentation of stock room and production floor.
  • Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
  • Directed calls to appropriate individuals and departments.
  • Built long-term customer relationships and advised customers on purchases and promotions.
  • Helped drive sales goals and achieve monthly quotas.
  • Routinely answered customer questions regarding merchandise and pricing.
  • Dedicated to continuously improving sales abilities and product knowledge.
  • Designed displays to make the store experience interactive, engaging and reassuring.
  • Asked open-ended questions to assess customer needs.
  • Learned, referenced and applied product knowledge information.
  • Communicated all store initiatives and promotions to customers to generate return business.
  • Recommended alternative items if product was out of stock.
Customer Service Floral Designer Apprentice, 09/2007 - 12/2007
Carroll's Florist City, STATE,
  • Answered an average of 25 calls per day by addressing customer inquiries, solving problems and providing new product information.
  • Greeted customers entering the store to ascertain what each customer wanted or needed.
  • Described product to customers and accurately explained details and care of merchandise.
  • Politely assisted customers in person and via telephone.
  • Provided an elevated customer experience to generate a loyal clientèle.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Conducted weekly walk-throughs with the manager to discuss interior visual displays, including store window presentation.
  • Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems.
  • Restocked inventory ever month and reviewed cash operation data to verify proper replenishment.
  • Bagged, boxed or gift-wrapped sold merchandise per customer's request.
  • Education Developed reputation as an efficient service provider with high levels of accuracy.
  • Scored in top 10% of employees in successful resolution of issues Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
  • Served as the main liaison between customers, management and sales team.
  • Provided ongoing guest service, including giving fashion advice.
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
  • Maintained cleanliness and presentation of stock room and production floor.
  • Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
  • Directed calls to appropriate individuals and departments.
  • Built long-term customer relationships and advised customers on purchases and promotions.
  • Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.
  • Helped drive sales goals and achieve monthly quotas.
  • Organized store merchandise racks by size, style and color to promote visually appealing environment.
  • Routinely answered customer questions regarding merchandise and pricing.
  • Operated a POS system to itemize and complete an average of 15 customer purchases.
  • Dedicated to continuously improving sales abilities and product knowledge.
  • Designed displays to make the store experience interactive, engaging and reassuring.
  • Contacted customer to follow up on purchases, suggest new merchandise and inform them about promotions and upcoming events.
  • Replenished supplies, bags and other materials at each cash wrap.
  • Communicated all store initiatives and promotions to customers to generate return business.
  • Recommended alternative items if product was out of stock.
Education
Bachelor of Science: Medical Technology, Expected in 1998
-
University of Perpetual Help College of Laguna - National Highway, Sto. Nino, City of Binan, Laguna
GPA:
Status -

Medical Technology

High School Diploma: High School Education, Expected in 1997
-
Canossa Catholic School - Santa Rosa, Laguna
GPA:
Status -
Skills
  • Accounting,
  • administrative,
  • agile,
  • Appointment setting
  • Articulate
  • Billing
  • Cash management
  • Excellent communication skills
  • Excellent interpersonal skills
  • Creative problem solver
  • Addressing customer concerns
  • Client relations service
  • International sales
  • Inventory
  • Invoicing
  • Team leadership
  • Marketing plans
  • Natural communicator
  • POS
  • Pricing
  • Quick learner
  • Fast learner
  • set design
  • Shipping
  • Supervising
  • Fluent in Tagalog verbal and written
  • team player
  • Verbal and written communication skills (English and Tagalog)
  • Visual displays
  • Well organized

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Resume Overview

School Attended

  • University of Perpetual Help College of Laguna
  • Canossa Catholic School

Job Titles Held:

  • Customer Service Representative
  • Customer Care Representative
  • Customer Representative
  • Floral Designer
  • Floral Designer
  • Customer Service Floral Designer Apprentice

Degrees

  • Bachelor of Science
  • High School Diploma

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