customer service representative resume example with 15+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Intelligent Customer Service Representative with outstanding retail expertise. Grasps company initiatives quickly achieving store and personal goals. Swiftly adapts to shifting seasonal needs, demands and priorities. Communicates trends and recommendations to customers, and provides feedback to management. Applies effective teamwork, customer and sales skills simultaneously. Always uses good judgment when performing duties.

  • Report preparation
  • International sales support
  • Sales expertise
  • Complaint resolution
  • Inbound and Outbound Calling
  • Good listening skills
  • Strategic sales knowledge
  • Client Relationship building
  • Money handling abilities
04/2020 to Current Customer Service Representative C.H. Robinson Worldwide, Inc. | Rochester, MN,
  • Established beneficial professional networks and partnerships to gain insight and campaign support resulting in long-term business relationships.
  • Devised and implemented product strategies for filling market gaps and driving consistent sales.
  • Enhanced territory operations through successful cold-calling of area business leaders and establishing favorable contracts.
  • Increased revenue by acquiring new customers and determining needs to offer relevant products.
  • Helped resolve client problems quickly with superior customer service.
  • Implemented marketing strategies and techniques, increasing revenue and customer satisfaction.
  • Built strong rapport with clients by understanding needs and clearly explaining products.
  • Utilized effective communication and active listening skills to achieve client satisfaction.
  • Managed 150 calls a work day.
  • Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
  • Recommended accurate and effective solutions to customers after identifying problems.
  • Cultivated customer loyalty, promoted repeat customers and improved sales.
10/2018 to 03/2020 Web Development Student University Of Southern California | San Francisco, CA,
  • Adhered to best practices for software development methodology and web security.
  • Mastered emerging technologies to offer technical direction and creative solutions.
  • Supported web applications and web sites through database development.
  • Designed and implemented web components across new and existing designs.
  • Developed user interfaces with modern JavaScript frameworks, HTML5 and CSS2/CSS3.
  • Utilized scripting languages, content creation tools, management tools, and digital media to design web sites.
  • Troubleshot and debugged code ensuring compatibility with devices, browsers, and operating systems.
  • Maintained quality assurance through code testing and cross-browser testing.
05/2016 to 09/2018 Culinary Specialist Florida State Department Of Corrections | City, STATE,
  • Maintained records and awareness of unique dietary restrictions or allergies of personnel, accommodating needs in meal preparation.
  • Developed menus and meal plans which met personnel needs, utilizing available supplies and within budget restrictions.
  • Conducted inspections of food preparation and dining to verify compliance with health and safety regulations.
  • Took inventory of supplies and maintained accurate stock records to minimize losses and support supply ordering.
  • Inspected deliveries for accuracy and safety.
  • Established food preparation procedures and guidelines to promote meal consistency and quality.
  • Utilized proper cleaning techniques to sanitize counters and utensils used in preparation of raw meat, poultry, fish and eggs.
  • Checked freezer and refrigerator prior to each shift to verify correct temperatures.
  • Inspected kitchens to observe food preparation quality and service, food appearance and cleanliness of production and service areas.
  • Experienced trainer with excellent communication, management, and team-building skills.
02/2004 to 01/2015 Travel Agency Owner Atina Travel | City, STATE,
  • Created annual budgets and monthly expenditure reports.
  • Tracked and evaluated financial performance in order to make proactive adjustments to business plans.
  • Maintained personnel files and regularly conducted audits to verify accuracy of information.
  • Supervised all agency activities to promote proper planning, coordination and organization.
  • Protected client and co-worker confidentiality, maintained data privacy compliance and adhered to HIPAA restrictions.
  • Upheld core values of accountability, respect and reliability.
  • Assessed customer needs and developed individualized solutions delivering to customer satisfaction.
  • Developed and implemented successful business plans focused on cost-effective service delivery and revenue development.
  • Answered phone calls and e-mails regarding inquiries and arranged meetings for official business.
  • Established ARC to book travel services and identify opportunities to measure actions.
  • Identified client needs, built relationships and overcame objections to drive sales.
Education and Training
Expected in to to No Degree | Biology Illinois State University, Normal, IL, GPA:
Expected in to to Bachelor of Science in Hotel And Restaurant Mngmt | Hospitality Western Illinois University, Macomb, IL GPA:
Expected in to to High School Diploma | Macomb Senior High School, Macomb, IL, GPA:

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Resume Overview

School Attended

  • Illinois State University
  • Western Illinois University
  • Macomb Senior High School

Job Titles Held:

  • Customer Service Representative
  • Web Development Student
  • Culinary Specialist
  • Travel Agency Owner


  • No Degree
  • Bachelor of Science in Hotel And Restaurant Mngmt
  • High School Diploma

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