Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs. Also Proven expertise in insurance products, service and customer needs. Familiar with analyzing documentation, liaising between parties and handling both routine and complex issues each day. Identifies and resolves concerns while promoting new products and meeting sales objectives.
And when it comes to being a receptionist im focused on providing professional service and support to every office visitor. Diligent about scheduling appointments, managing packages and routing mail to recipients. Positive nature with excellent people skills.
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- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Fielded customer complaints and queries, fast-tracking for problem resolution.
- Developed strong customer relationships to encourage repeat business.
- Worked with customers while accessing, reading and inputting information into numerous applications.
- Consulted with management and personnel to educate on QA standards.
- Inspected and repaired products to meet project expectations.
- Produced test scripts for new automated software testing rounds.
- Received, stored and shipped goods and materials.
- Demonstrated great teamwork skills with staff members involved in production and transport.
- Maintained business operations by communicating with coworkers and managers.
- Verified received goods by comparing with purchase orders.
- Examined packages and goods for damage and notified vendors of replacement needs.
- Updated inventory and production information using warehouse management systems and scanner guns.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Signed for packages, recorded deliveries and distributed to personnel.
- Maintained office equipment, scheduling service to repair issues.
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
- Scheduled and confirmed appointments.
- Answered and directed incoming calls using multi-line telephone system.
- Answered phone calls, provided information and connected callers to appropriate personnel.
- Greeted visitors and verified reasons for visit and appointment information.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Signed for packages, recorded deliveries and distributed to personnel.
- Greeted visitors to provide information and direct to appropriate personnel.
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
- Maintained office equipment, scheduling service to repair issues.
- Scheduled and confirmed appointments.
- Answered and directed incoming calls using multi-line telephone system.
- Greeted incoming patients and verified paperwork to manage smooth intake processes.
- Maintained front office cleanliness and organized supplies to increase productivity.
- Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
- Handle 90+ calls daily, with duties including signing up new customers, retrieving customer data, presenting relevant product information, and cancelling services.
- Trained two new employees in how to use company system, entering customer data and organizing customer interaction logs
- Received an average 85% customer satisfaction rating to date, 15% higher than the company average
- Suggested a new tactic to persuade cancelling customers to stay with the company, resulting in a 5% decrease in cancellations
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- De-escalated customer issues with proven conflict mediation and problem-solving abilities.
- Kept customer and system account information accurate and current to support timely resolutions for concerns.
- Consulted with customers regarding needs and addressed concerns.
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Resume Overview
School Attended
- Malcom X Shabazz High School
Job Titles Held:
- Customer Service Representative
- Quality Assurance Specialist
- Front Desk Receptionist
- Front Desk Receptionist
- Customer Care Specialist
Degrees
- High School Diploma
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