Customer Service Representative Resume Example Alorica Work At Home LLC

CUSTOMER SERVICE REPRESENTATIVE

Professional Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Motivated Work At Home Customer Service Rep with over 10 years of experience in seasonal roles with superior talent for getting up to speed quickly and driving sales. Offers flexible schedule to work peak seasonal hours. Delivers excellent customer service by practiced listening and speaking skills. Understands and utilizes sales, merchandising and marketing skills. Passionate about promoting lasting customer satisfaction by delivering top-notch service and unparalleled support. Effectively drives revenue with skilled promotional and problem-solving abilities.

Skills

Complaint resolution
Sales expertise
Credit card processing
International sales support
Inbound and Outbound Calling
Report preparation
Service standard compliance
Account management
Key holder experience

Training development aptitude
Strategic sales knowledge
Creative problem solving
Medical terminology knowledge
POS systems expert
Money handling abilities
Good listening skills
Professional telephone demeanor
Administrative support

Work History

Customer Service Representative, 09/2020 to Current
Alorica Work At Home LLC – Irvine, CA

Provided primary customer support to internal and external customers in fast-paced environment.
Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Leveraged sales expertise to promote Product or Service and capitalize on upsell opportunities.
Offered advice and assistance to customers, paying attention to special needs or wants.
Educated customers on promotions to enhance sales.
Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
Answered customer telephone calls promptly to avoid on-hold wait times.

Assistant Manager, 04/2020 to 01/2021
Cutting Edge Pizza LLC – Virginia Beach, VA

Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency.
Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
Helped with planning schedules and delegating assignments to meet coverage and service demands.
Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.

Document Scanner, 06/2014 to 10/2017
Manpower – Chandler, AZ

Used Adobe Acrobat, Blue Beam and ProjectWise for document management and enhancements.
Proofread filenames, titles and submittal details to streamline submittal and avoid rejection.
Checked accuracy and completeness of documents to identify deficiencies and recommend corrective actions.
Established and managed document distribution matrix and document control register.
Enforced use of standardized forms and templates to achieve uniformity of communications across departments and functions.
Scanned, filed and transmitted various documents and adhered to digital filing procedures.
Created project control documentation to support needs of important projects.
Checked all types of documents, including blueprints and drawings for accuracy and completeness.

Inbound Queue Associate, 01/2010 to 06/2017
Aetna/Mercy Care – Phoenix, AZ

Identified care needs of individual patients and coordinated responses based on physician advice, insurance limitations and procedural costs.
Evaluated treatment plans against individual goals and healthcare standards.
Helped patients receive appropriate, high-quality care with reasonable results.
Coordinated patient scheduling, check-in, check-out and payments for billing.
Carried out front office duties utilizing data entry skills in framework of medical database.
Organized patient files and streamlined operations to improve efficiency.
Completed skilled administrative work to support all office staff and operational requirements.
Reviewed, analyzed and managed coding of diagnostic and treatment procedures contained in outpatient medical records.
Guarded against fraud and abuse by verifying all coded data accurately reflected services provided.
Entered orders into EMR system efficiently and without errors.
Performed billing and coding procedures for ambulance, emergency room, impatient and outpatient services.
Applied official coding conventions and rules from American Medical Association and Centers for Medicare and Medicaid Services to assign diagnostic codes.

Education

Associate of Arts: AccountingUniversity Of Phoenix - Tempe, AZ

Certifications

Medical Coding License
Medical Terminology
Medical Billing

Resume Overview

Companies Worked For:

Alorica Work At Home LLC
Cutting Edge Pizza LLC
Manpower
Aetna/Mercy Care

School Attended

University Of Phoenix

Job Titles Held:

Customer Service Representative
Assistant Manager
Document Scanner
Inbound Queue Associate

Degrees

Associate of Arts : Accounting

Customer Service Representative Resume Example

Resume Score: 80%

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