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Customer Service Representative Resume Example

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CUSTOMER SERVICE REPRESENTATIVE
Summary

I am customer service. I enjoy working with the public, I enjoy talking to everyone. I strive on helping people. I will go out of my way to help someone, no matter what there problem is. I'm from the south so I do have that southern hospitality...I bring joy & smiles to everyone.

Skills
  • Assembly procedures
  • Documentation ability
  • Loading and unloading protocols
  • Product packaging
  • Machine setups
  • Preventive maintenance
  • Quality assurance standards
  • Batch production
  • Equipment operation
  • Equipment calibration
  • Hand tools
  • Tool repairs
  • Fabrication
  • Equipment assembly
  • Report creation
  • Credit card payment processing
  • Promotional support
  • Quality control
  • Stockroom procedures
  • Inventory control
  • In-store support
  • Retail sales customer service
  • Product organization
  • Office equipment proficiency
  • Adaptive team player
  • Quality assurance controls
  • Call center experience
  • Customer relations
  • Problem-solving abilities
  • Active listening
  • Sales expertise
Experience
Customer Service Representative
Keokuk, IAHyVee/Aug 2011 to May 2015
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems.
  • Collected customer feedback and recommended procedural or product changes to enhance future service delivery.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Delivered high level of service and support to each customer, paving way for future business opportunities.
  • Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
  • Supported end-users by responding quickly to phone messages and following up on complaints
  • Worked with managers to develop service improvement initiatives.
Production Worker
Keokuk, IAHenniges Automotive/May 2015 to Nov 2017
  • Calibrated and adjusted equipment using tools such as calipers, micrometers, height gauges, protractors and ring gauges.
  • Inspected quality of finished products, making minor repairs to meet project expectations.
  • Operated hand trucks, forklifts and scissor lifts.
  • Set up and operated production equipment according to daily work orders and safety procedures.
  • Moved items between machines, conveyors and transport equipment based on current production needs.
  • Built and packaged products to complete daily work orders.
  • Volunteered to take on additional shifts during peak periods to keep projects with tight deadlines moving forward.
  • Completed product assembly according to standardized procedures.
  • Attended all company-offered training sessions to improve skills and learn operation of new machines.
  • Recorded production data in daily logs.
  • Assembled products from raw materials and completed inspections.
Front Desk Receptionist
Kirksville, MODays Inn/May 2018 to Sep 2019
  • Monitored reservations to track incoming parties and special events.
  • Educated patrons on entertainment and sporting events in nearby areas and made reservations to establishments, boosting local tourism.
  • Posted room charges such as food, liquor and telephone calls based on individual customer actions.
  • Provided property details to patrons, including dining areas, pool, spa and fitness center.
  • Balanced accounts and conducted nightly audits to keep bookkeeping current.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Received all incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
  • Transmitted information or documents to customers, using computer, mail or facsimile machine.
  • Warmly greeted incoming guests, issuing room keys and providing information regarding policies and amenities.
  • Prepared daily shift close reports and balanced cash register to accurately reflect all transactions.
  • Delivered exceptional services and support to team members and guests, maximizing productivity and customer satisfaction.
  • Managed customer complaints and rectified issues to complete satisfaction.
Car Detailer
Kirksville, MOKirksville Motor Company/Oct 2019 to Dec 2019
  • Verified proper stickers and plates were attached to vehicle to establish status of vehicle.
  • Vacuumed interior, cleaned upholstery, rugs and other surfaces and added air fresheners to interior of vehicle.
  • Applied wax to auto body and wiped and buffed surfaces with cloth or buffing machines to prevent oxidation.
  • Maintained cleanliness and presentation of stockroom and organized chemical racks by size, style and color to promote visually appealing environment.
  • Inspected vehicles thoroughly to recommend changing of auto parts, painting and other necessary services.
  • Used steam cleaning equipment to remove dirt from engine and engine compartment.
  • Cleaned car and truck windows and windshields to get rid of water spots.
Education and Training
GEDGraham High SchoolMay 1993Graham, NC
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Resume Overview

Companies Worked For:

  • HyVee
  • Henniges Automotive
  • Days Inn
  • Kirksville Motor Company

School Attended

  • Graham High School

Job Titles Held:

  • Customer Service Representative
  • Production Worker
  • Front Desk Receptionist
  • Car Detailer

Degrees

  • GED

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