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Customer Service Representative Resume Example

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CUSTOMER SERVICE REPRESENTATIVE
Professional Summary

Knowledgeable and dedicated customer service professional with extensive experience in multiple industries. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Skills
  • Report preparation
  • International sales support
  • Complaint resolution
  • Sales expertise
  • Credit card processing
  • Inbound and Outbound Calling
  • Stock management
  • Receiving support
  • Stocking and replenishing
  • Good listening skills
  • POS systems expert
  • Creative problem solving
  • Money handling abilities
Work History
Customer Service Representative09/2020 to 10/2021Speedway, Delaware, OH
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Cultivated customer loyalty, promoted repeat customers and improved sales.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Provided information to customers regarding charge accounts and loyalty program and helped to open and activate new accounts.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Communicated with vendors regarding back order availability, future inventory and special orders.
  • Educated customers on promotions to enhance sales.
  • Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
Retail Sales Associate05/2020 to 07/2021Home Depot, Lewis Center, OH
  • Displayed merchandise by arranging in appealing and orderly way to boost sales.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
  • Stocked merchandise, clearly labeling items, arranging according to size or color and preparing attractive displays.
  • Contributed to design and setup of merchandise displays promoting key products, creating aesthetically pleasing arrangements to attract customer attention.
  • Approached browsing customers to initiate conversations to determine buying preferences.
  • Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions.
  • Helped customers manage large purchases by collecting items from shelves and storage locations.
  • Used POS system to process sales, returns, online orders and gift card activations.
  • Assisted customers by answering questions and fulfilling requests.
  • Assisted customers with locating and choosing merchandise in any store department.
  • Inspected merchandise for quality and arranged proper display location on floor.
  • Generated brand awareness and positive product impressions to increase sales.
  • Performed stocking and informed management of low inventory quickly.
  • Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Issued receipts and processed refunds, credits, or exchanges.
Customer Service Cashier11/2020 to 01/2021Certified Oil, Delaware, OH
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Maintained reports of transactions and greeted customers when entering and leaving establishment.
  • Processed accurate and efficient sales and return transactions to facilitate customer satisfaction.
  • Counted money in drawers at beginning and end of each shift.
  • Assisted customers with locating and choosing merchandise in any store department.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Checked prices for customers and processed items sold by scanning barcodes.
  • Used POS system to enter orders, process payments, and issue receipts.
  • Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
  • Provided expertise on products, including demonstrating features, answering questions, and redirecting objections to highlight positive aspects.
Restaurant Team Member03/2019 to 05/2020Chipotle Mexican Grill, Delaware, OH
  • Maintained sanitary, organized facility by wiping down countertops, mopping and sweeping floors, emptying trash receptacles and washing dishes.
  • Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages.
  • Verified freshness of ingredients and food by checking for quality, rotating stock and recording old and new items.
  • Used cash registers and calculators to prepare bills, accept payments and make change.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Replenished food items and other supplies, which included paper products and canned goods to keep pantry well-stocked during busy periods.
  • Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
Education
Rutherford B Hayes High School, Delaware, OHHigh School Diploma
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Resume Overview

Companies Worked For:

  • Speedway
  • Home Depot
  • Certified Oil
  • Chipotle Mexican Grill

School Attended

  • Rutherford B Hayes High School

Job Titles Held:

  • Customer Service Representative
  • Retail Sales Associate
  • Customer Service Cashier
  • Restaurant Team Member

Degrees

  • High School Diploma

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