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Customer Service Representative Resume Example

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CUSTOMER SERVICE REPRESENTATIVE
Professional Summary

Skilled call center professional versed in customer support protocols for Product or Service. Bring extensive high-call volume experience spanning Number years working with Type consumers. Superior computer skills and telephone etiquette.

Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering Number years of experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations.

Grasps company initiatives quickly as Job Title, achieving store and personal goals. Swiftly adapts to shifting seasonal needs, demands and priorities. Communicates trends and recommendations to customers, and provides feedback to management. Applies effective teamwork, customer and sales skills simultaneously. Always applies good judgment when performing duties.

Skills
  • Complaint resolution
  • Data Entry
  • Money handling abilities
  • Creative problem solving
  • Account management
  • Good listening skills
  • Professional telephone demeanor
  • Recordkeeping strengths
  • Training development aptitude
Work History
Customer Service Representative, 05/2019 to Current
Vivint Smart Home – Logan, Utah
  • Provided exceptional service to customers requiring assistance such as account questions.
  • Analyzed payment information and applied changes correct customer accounts.
  • Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals Number%.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Boosted sales revenue by skillfully promoting diverse Product or Service options.
  • Educated customers on promotions to enhance sales.
  • Recommended Product or Service to customers, thoroughly explaining details.
  • Cultivated customer loyalty, promoted repeat customers and improved sales.
  • Provided information to customers regarding Company's charge card and loyalty program and helped to open and activate new accounts.
  • Responded to customer requests for products, services and company information.
  • Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Suggested new procedure to persuade cancelling customers to stay with company, resulting in Number% decrease in cancellations.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
Customer Service Representative, 03/2018 to 04/2019
Advanced Call Center Technologies – Logan , UT
  • Answered constant flow of customer calls with up to Number calls in queue per minute.
  • Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
  • Communicated with vendors regarding back order availability, future inventory and special orders.
  • Boosted sales revenue by skillfully promoting diverse Product or Service options.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals Number%.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided information to customers regarding Company's charge card and loyalty program and helped to open and activate new accounts.
  • Cultivated customer loyalty, promoted repeat customers and improved sales.
  • Educated customers on promotions to enhance sales.
  • Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
  • Suggested new procedure to persuade cancelling customers to stay with company, resulting in Number% decrease in cancellations.
  • Evaluated account and service histories to identify trends, using data to mitigate future issues.
  • Consulted with outside parties to resolve discrepancies and create effective solutions.
  • Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
  • Drove team revenue totals by bringing in over $Amount in sales.
  • Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
Hostess, 03/2018 to 10/2018
Texas Roadhouse – Logan , UT
  • Managed in-person and telephone guest inquiries, customer service requests and reservation bookings using Software.
  • Assisted managers with quickly resolving service- and food-related issues.
  • Assessed Number square-foot restaurant and lounge according to state and federal cleanliness standards.
  • Supported servers, food runners and bussers with keeping dining area ready for every guest.
  • Maintained highly loyal clientele by delivering unparalleled service at every stage of restaurant dining experience.
  • Planned and executed Number-guest parties by organizing menus, spaces and special requests.
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
  • Watched dining area staff to evaluate server loads and calculate accurate wait times.
  • Assisted in preparing dining room for special upcoming functions, including decorating and generating and printing out special group menus using Software.
  • Monitored seating area and checked restrooms every Timeframe to keep spotless.
  • Informed servers of newly seated parties for speedy service.
  • Took information about guests' party size, led to seating, offered menus and Action.
  • Recorded available tables after seating each party using System.
  • Assigned patrons to tables suitable for needs and restaurant section rotation.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Waitresses, 12/2015 to 03/2018
New York Deli – Preston, ID
  • Performed complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Kept server areas clean and stocked during service hours to increase efficiency while serving tables.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Stayed up to date on menu changes to offer current and accurate information, answer questions and help customers select optimal meal choices based on individual preferences.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Used correct cleaning, sanitizing and food handling procedures to maintain optimal protections for customers.
  • Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
  • Cleaned and coordinated cleaning of indoor and outdoor dining spaces- wiping tables, placing trash in receptacles and replenishing supplies.
  • Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Assessed Number square-foot restaurant and lounge according to state and federal cleanliness standards.
  • Supervised loading and unloading of dirty dishes and utensils onto organized busing trays for streamlined cleaning and storage.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Supervised restocking of salad bar and buffet for lunch and dinner service.
  • Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
  • Managed event contracts, including estimates, event profiles and post-event summaries.
  • Bussed and reset Number tables per shift, working efficiently to keep dining room and work areas clean.
  • Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
  • Directed and managed all banquet functions for Number-room Type property, including Number square feet of meeting space.
  • Suggested appropriate food and drink pairings to increase per-ticket sales.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
  • Managed food resources, memorized orders and coordinated service in Number- table restaurant.
  • Implemented new drink policies, reducing over-pouring by Number%.
  • Inspected dishes and utensils for cleanliness, sending back to be washed again when necessary.
  • Prepared beverages and filled food orders for customers.
  • Checked identification to enforce age regulations for alcoholic beverages.
  • Maintained reputation for order efficiency and accuracy, earning numerous recommendations from satisfied customers.
  • Displayed enthusiasm and promoted Type service to customers, successfully increasing referrals and walk-in business.
  • Upsold Type specialty items to increase overall sales and exceed targets.
  • Decreased customer wait times by efficiently carrying Number plates at one time without spilling or dropping food.
  • Maintained customer satisfaction by clarifying questions about orders and specialty items.
  • Used cash registers and credit card machines to cash out customers, handling up to $Amount in cash per event.
  • Prepared specialty deserts for customers including Type and Type.
  • Coordinated Number events throughout Number banquet spaces, including weddings, reunions, and corporate meetings.
  • Achieved Timeframe sales goals by using successful strategies to promote specials, desserts and alcoholic beverages.
  • Prepared hot and cold beverages to highest standard while providing guests with legendary customer service.
  • Applied comprehensive knowledge of wine, cider and beer as well as appropriate entree pairings- increasing daily beverage sales by Amount % on average.
Education
Highschool Diploma: 05/2017
Preston High School - Preston, ID
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Resume Overview

Companies Worked For:

  • Vivint Smart Home
  • Advanced Call Center Technologies
  • Texas Roadhouse
  • New York Deli

School Attended

  • Preston High School

Job Titles Held:

  • Customer Service Representative
  • Hostess
  • Waitresses

Degrees

  • Highschool Diploma : 05/2017

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