Hardworking customer and visitor service professional accustomed to fast-paced environments. Works quickly to understand, document and resolve customer concerns, driving satisfaction while meeting demanding business objectives. Offering demonstrated success in team leadership, organizational problem-solving and customer service. Successful at overseeing team performance and allocating resources to meet workflow and demand. Excellent conflict resolution skills with proven ability to defuse high-stress situations. Fluent in English and Portuguese. Personable and dedicated, motivated to maintain customer/visitor satisfaction and contribute to an organization's success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing organizations.
Served 3,000+ hours of volunteering through outreach programs and the International Rotary Youth Exchange Program. Gaining international perspective and positively impacting local communities in three (3) international countries.
Logged in 400+ hours of volunteering with Veterans, their families and the K9 program K9's for Warriors to assist with various wounded warriors.
Logged 300+ hours of volunteering with B.A.B.C, Bands Against Breast Cancer, by organizing large public events, to include several speakers, bands, auctions, and vendor tents in support of fundraising to assist cancer patients and research facilities.
Logged 1,000+ hours of volunteering in the Ladies Congeniality Club, by attending to community needs in nursing homes, senior citizen homes, hospitals, and schools.
International and domestic high-fashion model for television, magazine, fashion show runways, and ad campaigns. Beginning in 2009 to current. Building on abilities to work with diverse cultures, languages and personalities in a fast-paced environment.
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