Customer Service Representative Resume Example

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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
Professional Summary

100 Percent committed and dedicated to the success of Hy-Vee . A total team player and given the opportunity to serve with Hy-vee would be a wonderful accomplishment.

Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations. A excellent communicator and builder of long-term relationships. Foster cohesion with co-workers. Never faltering to work long hours. Diligent Customer Service Rep bringing experience meeting customer needs. Skilled at listening to customers, meeting productivity targets and maintaining current knowledge of company offerings. Offering empathy, reliability and enthusiasm for satisfying customers.

  • Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy. Count and balance 20 registers.
  • Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
  • Closed 2,000 suspenses and correspondence packages, March 2011-2012.
  • A superb role model; demonstrates the finest traits of government service.
  • Gifted at reviewing all correspondence packages for content, grammar, and format IAW AR 25-50.
  • 100 percent accuracy ensuring the Brigade Commander's travel plans were successfully coordinated across Afghanistan and CONUS.
  • Proficient in Word, WordPerfect, Outlook, PowerPoint, Excel, Acrobat Reader, Internet search and Therapist Helper.
  • Office equipment, FAX, scanner and copy machine.
  • Communication, scheduling and organization.
  • Leadership, self-motivated and compassionate.
  • Paralegal Degree, University of Arkansas Law, May 2006.
  • Complaint resolution
  • Creative problem solving
  • Great listening skills
  • Recordkeeping strengths
Work History
Customer Service Representative, 04/2017 to Current
Carlisle Companies IncorporatedElk Grove Village, IL,
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided information regarding charge accounts and loyalty programs.
  • Responded to customer requests for products, services and company information.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Trained staff on operating procedures and company services.
  • Responded proactively and positively to rapid change.
  • Welcomed, greeted and assisted guests in high-traffic store, generating $5,000 of dollars in [6-8 hours] business.
  • Proficient using Western Union to send, receive and print money orders to all countries and the United States.
  • Provide USPS, fax and copying services.
  • Provide bill payments services for energy, water, rent, cell phone and mediacom.
Receptionist, 04/2012 to 03/2016
Eden Terrace Of SpartanburgSpartanburg, SC,
  • Greeted clients and assists with copays, payments, balances and insurance questions.
  • Schedule all appointments for two PhD psychologists.
  • Completed new client intakes to include insurance and personal information.
  • Initiated appointment confirmation letters and enter client data into Therapist Helper.
  • Printed all individual client check-in sheets for next day's appointments.
  • Filed insurance claims online or printed on HICFA forms to mail.
  • Made courtesy calls for next day's appointments.
  • Provided clients with receipts for payments and made change for cash payments.
  • Entered client's information and payments on day sheet for office manager to balance.
Executive Assistant, 03/1974 to 08/2012
WcgSan Francisco, CA,
  • Held ECRET security clearance and processed classified information for nearly 40 years.
  • Executive Assistant to the Commander, 401st Army Field Support Brigade, Bagram AFB, March 2010-August 2012.
  • Scheduled/maintained office calendars for Command Group.
  • Scheduled conferences, meetings and all appointments.
  • Self-starter and special attention to detail.
  • Submitted/verified time and attendance for Command Group Staff.
  • Handled all facets of travel to include flights (U.S. and overseas), hotels and car rentals.
  • Directed calls to appropriate Command Group members.
  • Received and greeted visitors, i.e., 4-Star Generals, Corporate Presidents and U.S. dignitaries.
  • Complied with AR 25-50 Army Correspondence Regulation.
  • Scheduled VTCs and conference calls.
  • Deployed to Kuwait (2004), Baghdad, Iraq (2006-2009), and Bagram, AFG (2010-2012).
  • Hand selected for Command Group position in Afghanistan.
  • Tracked higher echelon taskers and suspenses.
Executive Assistant, 06/2007 to 02/2009
WcgChicago, IL,
  • Principal liaison with GRD HQ, GRD Districts, JCC-I/A, Embassy Offices and ITAO.
  • Created rating schemes for civilian and military personnel.
  • Maintained manning rosters, performance reports and award tracking.
  • Maintained weekly weapon accountability list.
  • Served as Executive Assistant to the Director, SES, GRD Programs Directorate including nine Division Chiefs.
  • Submitted budget requirements.
  • Maintained SIPR roster.
  • Provided travel support within Iraq and R&R.
  • Worked closely with President of GRD's contractor.
  • Provided badging assistance to Programs and Baghdad Ministries personnel.
  • Promoted team productivity by keeping supplies organized and well-stocked.
No Degree: Organizational Behavior Studies, Expected in 05/2003
St. Ambrose University - Davenport, IA,
No Degree: Financial And Managerial Accounting, Expected in 02/2003
St. Ambrose University - Davenport, IA,
No Degree: Legal Environment of Business, Expected in 10/2002
St. Ambrose University - Davenport, IA,
High School Diploma: , Expected in
North Scott Senior High School - Eldridge, IA
Paralegal : Paralegal, Expected in 05/2006
University of Arkansas Law - Little Rock, AR,


Superior Performance Appraisal, July 2012, October 2011, October 2010.

Performance Monetary Award, December 2009.

Commander's Award for Joint Civilian Service Achievement.

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Resume Strength

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Resume Overview

School Attended
  • St. Ambrose University
  • St. Ambrose University
  • St. Ambrose University
  • North Scott Senior High School
  • University of Arkansas Law
Job Titles Held:
  • Customer Service Representative
  • Receptionist
  • Executive Assistant
  • Executive Assistant
  • No Degree
  • No Degree
  • No Degree
  • High School Diploma
  • Paralegal

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