Customer Service Representative Resume Example
Knowledgeable and dedicated customer service professional with extensive experience in a fast-paced industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering 7 years of experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations. Well-qualified customer service representative proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals and sales excellence. Skilled in coordinating documentation and handling payments. Experienced Retail Sales Associate with 7 years of customer service working in dynamic, fast-paced environments. Excellent interpersonal skills and outgoing personality. Committed to developing long-term relationships to foster recurring business and guarantee customer satisfaction. Personable Customer Service professional offering over 7 years of experience resolving account and service concerns for retail customers. Smoothly uncovered and solved challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Received Honor Roll
100% Attendance
GPA 4.0
Graduation Date January 2021
- Processed POS transactions, including checks, cash and credit purchases or refunds.
- Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Served needs of more than 500 customers in busy fast paced environment.
- Answered questions about store policies and concerns to support positive customer experiences.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Coordinated, managed and implemented projects for auditor and examiner evaluations.
- Completed audit papers by thoroughly documenting audit tests and findings.
- Gathered and analyzed financial data to determine improvement efforts.
- Prepared working papers, reports and supporting documentation for audit findings.
- Complied with federal, state and local requirements.
- Facilitated financial and operational audits, working with internal and external managers to communicate recommendations or issues surrounding audits.
- Managed efficient cash register operations, including scanning items, processing payments and issuing receipts.
- Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Issued receipts and processed refunds, credits, or exchanges.
- Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions.
- Assisted customers with signing up for store loyalty programs and provided details about key benefits.
- Answered questions about store policies and concerns to support positive customer experiences.
I stride to do the best I can and I over achieve at times. I set my standards high and accomplish everything I set my sights on. I have determination and I am built for Patience.
- GPA 4.0
- Honor Roll student
- 100% Attendance
- Recording Vital Signs
- Highly Dependable
- Professional telephone demeanor
- Medical terminology knowledge
- Great multitasker
- Flexible and Adaptable
- Customer Service
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Resume Overview
School Attended
- UEI College
- Brookshire International
Job Titles Held:
- Customer Service Representative
- Auditor
- Fragrance Sales Associate
Degrees
- Diploma : Medical Assistant
High School Diploma
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