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Customer Service Representative Resume Example

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Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Hardworking Customer Service Representative with experience working with international customer base. Trained in project and time management with extensive knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results.

Passionate about promoting lasting customer satisfaction by delivering top-notch service and unparalleled support. Proficient in customer service best practices and related options. Effectively drives revenue with skilled promotional and problem-solving abilities.

Service-focused bringing unparalleled skills in customer relations, task prioritization and time management. Motivated to directly and efficiently address customer concerns head-on, develop proactive solutions and implement corrections with efficiency. Proficient in customer service management software with expertise in related roles.

Skilled in building bridges and cementing connections with business accounts to serve needs, strengthen loyalty and drive competitive growth. Successful at achieving sales objectives with consistency. Service-driven team player with record of providing high-quality support.

Proactive with expertise delivering support services and resolving customer complaints. Trained in support software and deescalation techniques. Demonstrated competencies in operating multi-line phone systems, taking orders and updating documentation.

Diligent bringing experience meeting customer needs in telecommuting environments. Skilled at listening to customers, meeting productivity targets and maintaining current knowledge of company offerings. Offering empathy, reliability and enthusiasm for satisfying customers.

Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations.

Motivated experienced in seasonal roles with superior talent for getting up to speed quickly and driving sales. Offers flexible schedule to work peak seasonal hours. Delivers excellent customer service by practiced listening and speaking skills. Understands and utilizes sales, merchandising and marketing skills.

Skills
  • Order Fulfillment
  • Inbound and Outbound Calling
  • Complaint resolution
  • International sales support
  • Sales expertise
  • Shipping procedures understanding
  • Report preparation
  • Route dispatch
  • Money handling abilities
  • Professional telephone demeanor
  • Multi-line phone talent
  • Stocking and replenishing
  • Warehousing functions
  • Staff education and training
  • Creative problem solving
  • Strategic sales knowledge
  • Good listening skills
  • Administrative support
  • Retail materials management
  • Retail store support
  • Receiving support
Education
John Hancock 5611 Pulaski Rd, Expected in 05/2005 Diploma : Science Education - GPA :
Northern Illinois University Dekalb, IL Expected in 06/2008 Bachelors : Criminal Justice - GPA :
Work History
Ceco Environmental Corp. - Customer Service Representative
Greensboro, NC, 08/2017 - 05/2021
  • Provided primary customer support to internal and external customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Recommended products to customers, thoroughly explaining details.
  • Answered constant flow of customer calls with minimal wait times.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Regularly exceeded daily sales and product add-on quotas.
  • Applied strong communication and negotiation skills regarding refunds and merchandise exchanges.
  • Communicated with vendors regarding backorder availability, future inventory and special orders.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Cultivated customer loyalty, promoted repeat customers and improved sales.
  • Leveraged sales expertise to promote products and capitalized on upsell opportunities.
  • Provided information regarding charge accounts and loyalty programs.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Responded to customer requests for products, services and company information.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Entered customer interaction details in sales system to track requests, document problems and record solutions offered.
Wayfair Llc - Warehouse Worker
Oceanside, CA, 12/2015 - 05/2016
  • Alternated goods in inventory by observing first-in/first-out approach to keep shelves organized and properly stocked.
  • Effectively operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
  • Checked packages and merchandise for damage and notified vendors.
  • Operated RF scanners to track merchandise and verify contents of containers.
  • Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
  • Simplified shipping and receiving processes for improved workflow.

+ Edit or add your own

  • Readied product pallets for optimal storage and shipment, carefully organizing boxes and balancing weight.
  • Performed general housekeeping and cleaning tasks including, sweeping, pulling weeds, and power washing.
  • Moved products of all sizes using overhead cranes, forklifts and other equipment, consistently meeting challenging performance goals.
Essendant - Amazon Associates
Shafter, CA, 09/2010 - 11/2014
  • Organized storage areas to maximize capacity, minimize product handling and satisfy temperature requirements.
  • Controlled and tracked inventory loss due to spoilage or unmet quality standards.
  • Coordinated product rotation according to expiration date and quality parameters.
  • Oversaw accurate and timely receiving of all perishable Type products.
  • Managed department personnel, including performance management, training and workflow planning.
  • Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
  • Monitored packaging supply inventory and proactively requisitioned materials to avoid shortages.
  • Filled shortages in available goods by requisitioning merchandise from suppliers based on space, demand, and current pricing.
  • Disposed of damaged or defective items or coordinated returns to vendors for covered items.
  • Alternated goods in inventory by observing first-in/first-out approach to keep shelves organized and properly stocked.
  • Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
Rupari Food Svc - Distribution Associate
City, STATE, 05/2005 - 02/2009
  • Received loads, checked merchandise and tagged with warehouse IDs.
  • Prepared boxes, pallets and crates for outgoing shipments.
  • Inspected merchandise for damage and discrepancies with documentation.
  • Prioritized and rearranged tasks to meet changing demands.
  • Documented inventory movements in WMS using handheld scanners.
  • Completed daily cycle counts and assisted with Timeframe audits.

+ Edit or add your own

  • Facilitated receiving and shipping and loading and unloading of goods, transferring products to designated storage sites.

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Resume Strength

  • Personalization
  • Strong Summary
  • Target Job
  • Typos
  • Word Choice

Resume Overview

School Attended
  • John Hancock
  • Northern Illinois University
Job Titles Held:
  • Customer Service Representative
  • Warehouse Worker
  • Amazon Associates
  • Distribution Associate
Degrees
  • Diploma
  • Bachelors

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