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Customer Service Representative Resume Example

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CUSTOMER SERVICE REPRESENTATIVE
Summary

Positive and very approachable Customer Representative Specialist. Very Confident. A great team player. A patrolling mentality towards completing tasks. Not sensitive to criticism. All in all I believe I'm a great role player to an Employer or Team.

Skills
  • Stockroom procedures
  • Materials transport
  • Problem-solving abilities
  • Retail sales customer service
  • Courteous demeanor
  • In-store support
  • Technologically savvy
  • Inbound and outbound calling
  • Active listening
  • Freight operations
  • Adaptive team player
  • Customer relations
  • Product organization
Experience
Customer Service Representative | 08/2005 to 08/2007
Nevada Security Bank - Reno, NV
  • Conducted special service and account transactions for customers, including ordering checks and placing stop payment orders.
  • Met or exceeded sales goals by promoting bank products and services in every interaction.
  • Counted as much as $30,000.00 in daily funds with manual and machine-assisted methods.
  • Verified amounts and integrity of every check or funds transfer.
  • Promoted facility security by monitoring customer behaviors and following established protocols to protect individuals and assets.
  • Prepared official checks for customer and internal bank needs.
  • Identified customer financial needs, goals and objectives and offered appropriate financial products to suit needs.
  • Identified and reported suspicious behavior to security personnel as appropriate.
  • Responded and assisted customers with account inquiries and updates.
  • Processed 8 customer transactions hourly while demonstrating extreme attention to detail.
  • Recommended bank products and services to current and prospective customers.
  • Reconciled cash and checks against computer records at end of shift.
  • Received cash and checks for deposit, including verifying amounts and endorsements and examining cash to prohibit acceptance of counterfeit bills.
  • Explained bank services, financial products and applicable fees to customers.
  • Cashed customer checks, including verifying identification and checking account balances in accordance with bank policy.
  • Entered transactions into computer and issued customer receipts.
  • Processed customer transactions, including loan payments, safe deposit boxes and check-cashing.
  • Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
  • Served approximately 60 customers each shift, remaining composed and professional even in high-stress situations.
  • Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.
  • Demonstrated expertise in identifying and mitigating potential fraud and transaction risks.
Financial Services Officer | 01/2005 to 08/2005
Silver State Schools Credit Union - Reno, NV
  • Conducted special service and account transactions for customers, including ordering checks and placing stop payment orders.
  • Met or exceeded sales goals by promoting bank products and services in every interaction.
  • Counted as much as $10,000 in daily funds with manual and machine-assisted methods.
  • Verified amounts and integrity of every check or funds transfer.
  • Promoted facility security by monitoring customer behaviors and following established protocols to protect individuals and assets.
  • Prepared official checks for customer and internal bank needs.
  • Identified customer financial needs, goals and objectives and offered appropriate financial products to suit needs.
  • Identified and reported suspicious behavior to security personnel as appropriate.
  • Responded and assisted customers with account inquiries and updates.
  • Processed 4 customer transactions hourly while demonstrating extreme attention to detail.
  • Recommended bank products and services to current and prospective customers.
  • Explained bank services, financial products and applicable fees to customers.
  • Cashed customer checks, including verifying identification and checking account balances in accordance with bank policy.
  • Entered transactions into computer and issued customer receipts.
  • Processed customer transactions, including loan payments, safe deposit boxes and check-cashing.
  • Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
  • Served approximately 30 customers each shift, remaining composed and professional even in high-stress situations.
  • Demonstrated expertise in identifying and mitigating potential fraud and transaction risks.
Customer Service Representative | 08/2002 to 01/2005
Petsupermarket - Reno, NV
  • Helped customers find specific products, answering questions and offering advice.
  • Provided assistance with purchases, locating items and signing up for rewards programs.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Processed customer payments quickly and returned exact change and receipts.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
  • Processed all sales transactions accurately and promptly to prevent long customer wait times.
  • Inspected items for damage and reported issues to supervisor to return unsalable merchandise and obtain replacements for customers.
  • Worked closely with front-end staff to assist customers.
  • Resolved issues regarding customer complaints and escalated worsening concerns to Supervisors for remediation.
  • Assisted Supervisors with completing end-of-day counts and securing funds to prevent loss or theft.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
Education and Training
Spanish Springs High School - Sparks, NV
High School Diploma
2004
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Resume Overview

Companies Worked For:

  • Nevada Security Bank
  • Silver State Schools Credit Union
  • Petsupermarket

School Attended

  • Spanish Springs High School

Job Titles Held:

  • Customer Service Representative
  • Financial Services Officer

Degrees

  • High School Diploma

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