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Customer Service Representative Resume Example

Resume Score: 80%

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CUSTOMER SERVICE REPRESENTATIVE
Summary

Flexible excellent customer service experience with 8 years of success in resolving customer concerns and inquiries. Skilled at accurately documenting call details, preparing reports and arranging service. Well-versed in providing helpful answers and relevant information to retain clients.

Skills
  • Sales expertise
  • High-energy attitude
  • Process optimization
  • Stockroom procedures
  • Active listening
  • Problem-solving abilities
  • Inbound and outbound calling
  • Quality control
  • Call center experience
  • Customer relations
  • Product organization
  • Microsoft Office expertise
  • Credit card payment processing
  • Quality assurance controls
  • Adaptive team player
  • Retail sales customer service
  • POS system knowledge
  • Microsoft experience
  • System implementation
  • Fast pace environment
  • Comfortable with a changing environment
Experience
Customer Service Representative, Urban Outfitters, October 2018-CurrentAugusta, GA
  • Reviewed account and service histories to identify trends and issues.
  • Maintained revenue streams by exhausting every option before offering refunds.
  • Assessed customer needs and upsold products and services to maximize sales.
  • Collected customer feedback and recommended procedural or product changes to enhance future service delivery.
  • Answered customer questions and addressed concerns, resulting in reduction of complaint calls.
  • Addressed customer service inquiries quickly and accurately.
  • Resolved average of 720 inquiries per week to consistently meet performance benchmarks, including speed, accuracy and volume.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Upheld privacy and security requirements.
  • Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
  • Respond to chats and emails in a timely manner.
  • Processed payments and placed orders for customers.
Customer Service Representative, McDonald's , August 2013-December 2018Augusta, GA
  • Recorded customer orders and communicated clearly to confirm each order.
  • Maximized customer satisfaction by quickly addressing and resolving complaints with food or service.
  • Carefully maintained proper sanitation, health and safety standards in all work areas by applying industry best practices and company requirements.
  • Suggested additional menu items, beverages and desserts to increase sales.
  • Frequently washed and sanitized hands, food areas and food preparation tools, adhering to safe food handling practices.
  • Answered customer questions regarding food preparation, responding to concerns regarding potential allergens.
  • Completed side work tasks, including restocking condiments and cleaning refrigerators.
  • Completed opening, closing and shift change tasks to promote store efficiency.
  • Packaged menu items into bags or trays and placed drink orders into carriers for easy transport.
  • Safely prepared, assembled and presented food to satisfy customers and fill orders.
  • Quickly and efficiently processed payments and made accurate change.
  • Reviewed contents on food trays to check receiving complete order.
  • Communicated clearly and positively with co-workers and management.
  • Followed all established restaurant practices and procedures by delivering food which met quality standards.
  • Cleaned food preparation areas, cooking surfaces and utensils.
  • Took necessary steps to meet customer needs and effectively resolve food or service issues promptly.
  • Washed and sanitized dishes after every use to protect customers.
  • Documented conversations with customers to track requests, problems and solutions.
Customer Service Cashier, Walmart, April 2018-October 2018Augusta, GA

Redeemed coupons and cross-sold products.

  • Processed customer payments quickly and returned exact change and receipts.
  • Notified security of suspected theft, including descriptions of individuals and items stolen to help control store losses.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Accurately handled over thousands of payments daily in cash and credit cards payments for sales.
  • Answered questions about and demonstrated features of diverse merchandise to facilitate customer sales.
  • Helped customers find specific products, answering questions and offering advice.
  • Monitored popular products availability in store, on shelves and in orders to accurately answer customer questions.
  • Worked closely with front-end staff to assist customers.
  • Processed efficient and accurate cash, check, debit, and credit card payments using Point-of-Sale system.
  • Counted drawers at start and end of shifts to validate daily records and uphold accounting accuracy.
  • Collected merchandise from store and searched back-end locations for customer purchases.
  • Issued receipts, discussed return policies, and directed customers to pickup locations for larger merchandise.
  • Unboxed new merchandise and added to shelves in accordance with planograms and stock rotation policies.
  • Scanned items quickly to keep lines moving and reduce overall wait time.
  • Kept check-out areas clean, organized, and well-stocked to maintain attractive store.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Troubleshot and resolved issues with cash registers, card scanners and printers.
  • Counted product stock to maintain inventory records.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Stayed up to date on current item discounts to support promotions.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Customer Service Representative, Teleperformance, June 2016-May 2017Augusta, GA
  • Assisted approximately 120 customers each day with product, account or billing questions.
  • Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Collected customer feedback and recommended procedural or product changes to enhance future service delivery.
  • Trained 20 new employees each quarter in procedures and policies in order to maximize team performance.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Answered 120 inbound calls per day and directed to designated individuals or departments.
  • Delivered high level of service and support to each customer, paving way for future business opportunities.
  • Documented conversations with customers to track requests, problems and solutions.
  • Supported end-users by responding quickly to phone messages and following up on complaints
  • Addressed customer service inquiries quickly and accurately.
Education and Training
High School DiplomaEllenwood Academy, , BrandonFLSeptember 2018
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Urban Outfitters
  • McDonald's
  • Walmart
  • Teleperformance

School Attended

  • Ellenwood Academy

Job Titles Held:

  • Customer Service Representative
  • Customer Service Cashier

Degrees

  • High School Diploma

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