Customer Service Representative Resume Example

• Recorded customer orders and communicated clearly to confirm each order.
• Maximized customer satisfaction by quickly addressing and resolving complaints with food or service.
• Carefully maintained proper sanitation, health and safety standards in all work areas by applying industry best practices and company requirements.
• Suggested additional menu items, beverages and desserts to increase sales.
• Frequently washed and sanitized hands, food areas and food preparation tools, adhering to safe food handling practices.
• Answered customer questions regarding food preparation, responding to concerns regarding potential allergens.
• Completed side work tasks, including restocking condiments and cleaning refrigerators.
• Completed opening, closing and shift change tasks to promote store efficiency.
• Packaged menu items into bags or trays and placed drink orders into carriers for easy transport.
• Safely prepared, assembled and presented food to satisfy customers and fill orders.
• Quickly and efficiently processed payments and made accurate change.
• Reviewed contents on food trays to check receiving complete order.
• Communicated clearly and positively with co-workers and management.
• Followed all established restaurant practices and procedures by delivering food which met quality standards.
• Cleaned food preparation areas, cooking surfaces and utensils.
• Took necessary steps to meet customer needs and effectively resolve food or service issues promptly.
• Washed and sanitized dishes after every use to protect customers.
• Documented conversations with customers to track requests, problems and solutions.

Redeemed coupons and cross-sold products.

• Processed customer payments quickly and returned exact change and receipts.
• Notified security of suspected theft, including descriptions of individuals and items stolen to help control store losses.
• Welcomed customers, offering assistance to help find necessary store items.
• Accurately handled over thousands of payments daily in cash and credit cards payments for sales.
• Answered questions about and demonstrated features of diverse merchandise to facilitate customer sales.
• Helped customers find specific products, answering questions and offering advice.
• Monitored popular products availability in store, on shelves and in orders to accurately answer customer questions.
• Worked closely with front-end staff to assist customers.
• Processed efficient and accurate cash, check, debit, and credit card payments using Point-of-Sale system.
• Counted drawers at start and end of shifts to validate daily records and uphold accounting accuracy.
• Collected merchandise from store and searched back-end locations for customer purchases.
• Issued receipts, discussed return policies, and directed customers to pickup locations for larger merchandise.
• Unboxed new merchandise and added to shelves in accordance with planograms and stock rotation policies.
• Scanned items quickly to keep lines moving and reduce overall wait time.
• Kept check-out areas clean, organized, and well-stocked to maintain attractive store.
• Trained new team members in cash register operation, stock procedures and customer service.
• Troubleshot and resolved issues with cash registers, card scanners and printers.
• Counted product stock to maintain inventory records.
• Learned roles of other departments to provide coverage and keep store operational.
• Stayed up to date on current item discounts to support promotions.
• Wiped down counters and conveyor belt to remove debris and maintain cleanliness.

• Assisted approximately 120 customers each day with product, account or billing questions.
• Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems.
• Informed customers about billing procedures, processed payments and provided payment option setup assistance.
• Escalated customer concerns, store issues and inventory requirements to supervisors.
• Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
• Collected customer feedback and recommended procedural or product changes to enhance future service delivery.
• Trained 20 new employees each quarter in procedures and policies in order to maximize team performance.
• Evaluated customer account information to assess current issues and determine potential solutions.
• Answered 120 inbound calls per day and directed to designated individuals or departments.
• Delivered high level of service and support to each customer, paving way for future business opportunities.
• Documented conversations with customers to track requests, problems and solutions.
• Supported end-users by responding quickly to phone messages and following up on complaints
• Addressed customer service inquiries quickly and accurately.