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Customer Service Representative Resume Example

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CUSTOMER SERVICE REPRESENTATIVE
Summary

Personable and dedicated Customer Service Representative with extensive experience. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Skills
  • Credit card payment processing
  • Report creation
  • Store maintenance
  • Microsoft Office expertise
  • Call center experience
  • Adaptive team player
  • High-energy attitude
  • Retail sales customer service
  • Customer relations
  • Active listening
  • Inbound and outbound calling
Experience
Customer Service Representative | 10/2019 to Current
Bank of the West - Omaha, NE
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Reviewed account and service histories to identify trends and issues.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Investigated and solved accuracy issues on titles, odometer readings, and power of attorney.
  • Provided expert financial advice on mortgage and both educational and personal loans.
  • Performed daily maintenance of loan applicant database.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Recognized by management for providing exceptional customer service.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Delivered prompt, knowledgeable solutions to address customers' loan service issues.
  • Processed payoffs, releases and curtailments for rv/vehicle/boat/heloc loans.
  • Educated customers on variety of loan products and available credit options to promote valuable decision-making.
Assistant Manager | 01/2019 to 10/2019
La Mesa Mexican Restaurant - Omaha, NE
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Completed inventory audits to identify losses and project future demands.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Ordered and maintained inventory of bar products, including alcohol, soft drinks and supplies to drive high volume of sales.
  • Restocked beer and liquor on regular schedule and after special events to prepare for forecasted needs.
  • Stocked bar with beer, wine, liquor and related supplies.
  • Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
  • Greeted customers, assisted with questions and made recommendations concerning daily specials, wine selections and desserts to guide patrons toward more profitable items.
  • Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Attended to new customers quickly to inquire about drinks and start off dining experience with prompt beverage service.
  • Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
  • Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
  • Minimized customer wait times by efficiently taking and filling large volume of orders each day.
  • Assisted kitchen staff with food counts by determining number of items required for complete service.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
  • Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
  • Maintained accuracy while handling payments, giving change and printing receipts to customers.
  • Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
Credit Recovery Specialist | 03/2018 to 11/2018
Alorica - Omaha, NE
  • Improved operations by working with team members and customers to find workable solutions.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Earned reputation for good attendance and hard work.
  • Recognized by management for providing exceptional customer service.
  • Recorded information about customers' financial status and collections status efforts.
  • Arranged for debt repayment and established repayment schedule based on customer finances.
  • Received payment and ensured proper posting to appropriate customers accounts.
Customer Service Representative | 01/2017 to 09/2017
Buybuybaby - Omaha, NE
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Set up and activated customer accounts.
  • Educated customers on special pricing opportunities and company offerings.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Assessed customer needs and upsold products and services to maximize store sales.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Answered inbound calls per day and directed to designated individuals or departments.
  • Documented conversations with customers to track requests, problems and solutions.
  • Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
Education and Training
Bryan High School - Omaha, NE
High School Diploma
05/2013
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Resume Overview

Companies Worked For:

  • Bank of the West
  • La Mesa Mexican Restaurant
  • Alorica
  • Buybuybaby

School Attended

  • Bryan High School

Job Titles Held:

  • Customer Service Representative
  • Assistant Manager
  • Credit Recovery Specialist

Degrees

  • High School Diploma

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