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Customer Service Representative Resume Example

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CUSTOMER SERVICE REPRESENTATIVE
Career Overview
Looking for a customer service position with a reputable company that has opportunities for advancement. Motivated to be an asset within a company and contribute to company success while providing excellent customer service
Summary of Skills
  • Top Sales Performer
  • Bilingual/Spanish
  • TDD/TTY

Work Experience
Customer Service Representative
May 2014 to March 2015AAA Southern California - Pasadena, CA
  • Customer service in a fast-paced, rapidly changing, high volume call center environment.
  • Build customer satisfaction and loyalty.
  • Pinpointed stranded motorist location based on U.S Maps.
  • Recognized emergency situations and notified management.
  • Identified the types of service needed; emergency response, towing, battery service, flat tire, fuel delivery, locksmith assistance.
  • Dispatched tow truck drivers for member assistance.
  • Responsible for contacting tow truck stations, locksmiths, Auto Approved Repair shops and Dispatch Stations.
  • Displayed professional contact with public agencies; Highway Patrol, Sheriffs Department, Police Officers, Fire Department and Emergency Response.
  • Referred members to AAA Auto Approved Repair Shops and offered Auto Rental Reservations.
  • Familiar with US Highways & Roads Roads.
  • Expert in US Geography.
  • Worked graveyard at 24 hour call center.
  • Processed membership payments.
Sales Representative
June 2001 to October 2011Bank Of America - Pasadena, CA
  • Customer service for an average of over 150 calls per day, answered customer inquiries, solved complex problems, and provided new product information.
  • Managed upset customers, and worked well in challenging situations.
  • Ensured superior customer service by addressing customer concerns and demonstrated empathy while meeting sales goals.
  • Adapted quickly to changing needs of business.
  • Experienced in Collections, Retention, Credit, Bilingual and Sales Department.
  • Expert in financial institution business practices.
  • Sales experience consist of credit card sales, balance transfers credit protection services, opening new checking & savings accounts and referring potential mortgage customers.
  • Inbound and Outbound Collections Experience.
  • Managed 30-120 day collection accounts.
  • Successful in negotiating settlement accounts.
  • 95% Customer Retention success rate.
  • Credit Department role included analyzing risk and profitability.
  • Responsible and accountable for credit decisions.
  • Maintained up to date with laws and regulations.
Hospitality Staff
January 2000 to January 2001UCLA Medical Center - Pasadena, CA
  • Frequently traded between positions as Food Server, Soup Station worker and Kitchen Staff to support changing needs of large industrial kitchen.
  • Communicated with Doctors, Dietitians, and kitchen staff to ensure nutritional compliance.
  • Knowledgeable with Kosher Diet, Diabetic Diet, Vegetarian Diet, Liquid Diet and Low Fat Diet.
  • Followed Health Service Codes & Regulations.
  • Stayed up to date with OSHA Law & Regulations.
  • Maintaining kitchen equipment clean and sanitary.
  • Responsible for stocking and inventory.
  • Worked well in a fast paced assembly line.
  • Monitored plates to ensure 100% accuracy.
  • Delivered meals to patients.
  • Provided great customer service to hospital patients.
Educational Background
Diploma : Business Computer Operations, 1999Pacific Trade Travel School - Los Angeles, CABusiness Computer Operations
GED : General Education, 1998Los Angeles Unified School District - Santa Monica, CAGeneral Education
Skills
balance, call center, Credit, addressing customer concerns, customer satisfaction, Customer service, delivery, Diabetic, drivers, fast, Fat, financial, inventory, Law, negotiating, Police, Sales experience, Sales, Spanish
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Resume Overview

Companies Worked For:

  • AAA Southern California
  • Bank Of America
  • UCLA Medical Center

School Attended

  • Pacific Trade Travel School
  • Los Angeles Unified School District

Job Titles Held:

  • Customer Service Representative
  • Sales Representative
  • Hospitality Staff

Degrees

  • Diploma : Business Computer Operations , 1999
    GED : General Education , 1998

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