Looking for a customer service position with a reputable company that has opportunities for advancement. Motivated to be
an asset within a company and contribute to company success while providing excellent customer service
Summary of Skills
Top Sales Performer
Bilingual/Spanish
TDD/TTY
Work Experience
Customer Service Representative May 2014 to March 2015AAA Southern California - Pasadena, CA
Customer service in a fast-paced, rapidly changing, high volume call center environment.
Build customer satisfaction and loyalty.
Pinpointed stranded motorist location based on U.S Maps.
Recognized emergency situations and notified management.
Identified the types of service needed; emergency response, towing, battery service, flat tire, fuel delivery, locksmith assistance.
Dispatched tow truck drivers for member assistance.
Responsible for contacting tow truck stations, locksmiths, Auto Approved Repair shops and Dispatch Stations.
Displayed professional contact with public agencies; Highway Patrol, Sheriffs Department, Police Officers, Fire Department and Emergency Response.
Referred members to AAA Auto Approved Repair Shops and offered Auto Rental Reservations.
Familiar with US Highways & Roads Roads.
Expert in US Geography.
Worked graveyard at 24 hour call center.
Processed membership payments.
Sales Representative June 2001 to October 2011Bank Of America - Pasadena, CA
Customer service for an average of over 150 calls per day, answered customer inquiries, solved complex problems, and provided new product information.
Managed upset customers, and worked well in challenging situations.
Ensured superior customer service by addressing customer concerns and demonstrated empathy while meeting sales goals.
Adapted quickly to changing needs of business.
Experienced in Collections, Retention, Credit, Bilingual and Sales Department.
Expert in financial institution business practices.
Sales experience consist of credit card sales, balance transfers credit protection services, opening new checking & savings accounts and referring potential mortgage customers.
Inbound and Outbound Collections Experience.
Managed 30-120 day collection accounts.
Successful in negotiating settlement accounts.
95% Customer Retention success rate.
Credit Department role included analyzing risk and profitability.
Responsible and accountable for credit decisions.
Maintained up to date with laws and regulations.
Hospitality Staff January 2000 to January 2001UCLA Medical Center - Pasadena, CA
Frequently traded between positions as Food Server, Soup Station worker and Kitchen Staff to support changing needs of large industrial kitchen.
Communicated with Doctors, Dietitians, and kitchen staff to ensure nutritional compliance.
Knowledgeable with Kosher Diet, Diabetic Diet, Vegetarian Diet, Liquid Diet and Low Fat Diet.
Followed Health Service Codes & Regulations.
Stayed up to date with OSHA Law & Regulations.
Maintaining kitchen equipment clean and sanitary.
Responsible for stocking and inventory.
Worked well in a fast paced assembly line.
Monitored plates to ensure 100% accuracy.
Delivered meals to patients.
Provided great customer service to hospital patients.
Educational Background
Diploma : Business Computer Operations, 1999Pacific Trade Travel School - Los Angeles, CABusiness Computer Operations
GED : General Education, 1998Los Angeles Unified School District - Santa Monica, CAGeneral Education
