Customer Service Representative Resume Example Teleperformance

CUSTOMER SERVICE REPRESENTATIVE

Summary

Results-oriented professional with extensive knowledge and technical proficiency in logistics and administration. Extensive knowledge in developing logistics plans, policies and procedures. Leader with strong organizational skills, project orientation, and the ability to work effectively under pressure and stress. Self-directed, team player. Dedicated to achieving customer satisfaction strong planner and problem solver who readily adapts to change, as well as meeting or surpassing company expectations. Able to focus on project, develop strategies and meet or exceed deadlines. Strong rapport with personnel, customers, and associates based on knowledge, professionalism, integrity without compromising quality.

Highlights

Logistic Support & Operation Problem Identification/Resolution Warehousing/ Inventory Organizational Development

Spreadsheets/Reports Event Management

Executive Support Travel Coordination

Team Building/Leadership Strategic Planning

Multitasking Strong Communication

Accomplishments

Recently through a Job program with Veteran Affairs, earned certification in Logistics Modernization Program (LMP) on Fort Jackson, SC.

Experience

TeleperformanceJune 2015 to October 2015Customer Service Representative
Columbia, SC

Sub-contracting for DirecTV's inbound call center as a (CSR) representative in the billing department Educated customers on how to prevent billing increases by explaining and review their bills. De-escalated irate calls by resolving issues on first call. Handled all customer inquiries and transfers to appropriate department upon customer's issue. Exercised retention efforts as needed while providing great customer care. Notate accounts upon every call and confidentially store customer's information while scheduling installation.

Kellogg Brown & Root (KBR)July 2008 to August 2011Process Coordinator/Inspector
Tikrit, IQ

Responsible for general inspection of equipment used by military. Moving the equipment within designated assembly areas through the warehouse. Assisted with loading and tie down equipment on a variety of wheeled transportation platforms. Performed operational duties in accordance with mission responsibilities which changed daily. Assisted organizational units with on-site accountability and lateral transfers. Manned consolidated unit turn-in sites at unit motor pools or unit collection points. Established and conducted operations at designated sites. Provided data entry, LIN item, data roll-ups and daily reports that capture all retrograded equipment. This was a contract on Camp Speicher during OIF. Worked in programs and software as followed:
ULLS-E, PBUSE, LIW, SAMS.
SARSS, LMP, MAXIMO STEAM

Kellogg, Brown & Root KBRJanuary 2007 to July 2008MWR Coordinator
Tikrit, IQ

Supervised six employees while creating activities and conducting sports for the military. Accountable for thirty-thousand dollars in equipment and, a list of supplies. Ensured equipment was operable under military standards and direct company guidelines. Arranged venue for celebrity concerts, triathlons and, sport activities to keep clients entertained and morally satisfied. Operated the service desk submitting work orders for quality purposes, supervised and submitted daily reports. Took pictures, made flyers for events and helped set up equipment for indoor/outdoor sports. Followed the military guidelines and the contracting S.O.P. Lead meetings and seminars to explain how our department is to function for clients. Work with inventory software (Maximo/Steam) for accountability on gym equipment and the facility's electronics.

United States ArmyAugust 1997 to September 2011Administrative Specialist B/ H.R. Specialist A
Killen/Fort Hood, TX

Entrusted to process recommendations for awards and decorations and arranged awards for ceremonies. Managed updates, and coordinated requests for evaluations, to include responding to evaluation inquiries to command. Helped monitor requests for promotions including, promotion declinations, reconsideration for promotions, and arranged for reduction and removal boards for soldiers on local promotion standing lists throughout our Battalion. Handled requests for identification cards and tags, leaves, and passes, line of duty determination, and orders for temporary duty/travel, personnel processing, Security Clearances, training reassignment, retention, strength management, transition processing, legal, meal cards, training soldier support file. Unit administration (S-1) monitoring incoming and bounded calls through multiple lines call equipment; Service desk developed and processed requests for transfer or reassignment and completed packets to process passport paperwork. Maintained officer and enlisted personnel records in the unit while, reviewing personnel documents (DA/DD forms).
2007-2011, served enlistment in inactive status due to overseas contracting.

Skills

Army, billing, call center, clients, customer satisfaction, customer care, data entry, Event Management, forms, inspection, Inventory, Team Building, Leadership, legal, meetings, Multitasking, Organizational Development, organizational, personnel, promotion, quality, seminars, Spreadsheets, stories, Strategic Planning, team player, transportation, Warehousing

Education

Strayer University2016Associate of Arts: Human Resource ManagementColumbia, SC, United StatesI am pursuing my degree through a step program which includes online course. After completing my Associates, I will continue, without a break in education, to achieve my Bachelors.

Resume Overview

Companies Worked For:

Teleperformance
Kellogg Brown & Root (KBR)
Kellogg, Brown & Root KBR
United States Army

School Attended

Strayer University

Job Titles Held:

Customer Service Representative
Process Coordinator/Inspector
MWR Coordinator
Administrative Specialist B/ H.R. Specialist A

Degrees

Associate of Arts : Human Resource Management

Customer Service Representative Resume Example

Resume Score: 90%

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