Customer Service Representative Resume Example

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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Hardworking Job Title bringing Number years of experience meeting customer needs via telecommuting roles. Skilled at listening to customers, meeting productivity targets and maintaining current knowledge of company offerings. Offering empathy, reliability and enthusiasm for satisfying customers.

Competent Job Title driven to exceed sales goals and build long-term relationships with customers. Facilitate positive experiences through high-quality customer care and prompt resolution of complaints and issues.

Passionate about promoting lasting customer satisfaction by delivering top-notch service and unparalleled support. Proficient in Industry best practices and related Product or Service options. Effectively drives revenue with skilled promotional and problem-solving abilities.

Goal-oriented worker with outstanding knowledge of Type organization and Type product issues. Proven history of increasing productivity and customer satisfaction with great phone skills and Type talents. Committed to best-in-class customer service and maintaining professionalism.

  • Order Fulfillment
  • Inbound and Outbound Calling
  • Sales expertise
  • Complaint resolution
  • Retail materials management
  • Professional telephone demeanor
  • Service standard compliance
  • Strategic sales knowledge
  • Stocking and replenishing
  • Account management
  • Stock management
  • CRM
  • POS systems expert
  • Retail store support
  • Good listening skills
  • Shipping procedures understanding
  • Recordkeeping strengths
  • Money handling abilities
Work History
Customer Service Representative, 02/2016 to 12/2020
Continental Auburn Hills, MI,
  • Responded to customer requests for products, services and company information.
  • Recommended Product or Service to customers, thoroughly explaining details.
  • Suggested new procedure to persuade cancelling customers to stay with company, resulting in Number% decrease in cancellations.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Entered customer interaction details in Software to track requests, document problems and record solutions offered.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered constant flow of customer calls with up to Number calls in queue per minute.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals Number%.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
Retail Associate, 05/2014 to 03/2017
Petco Stillwater, OK,
  • Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
  • Engaged in on-going development of personal selling skills and product knowledge.
  • Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
  • Applied interpersonal and communication skills to establish selling relationship with customers.
  • Inspected merchandise for quality and arranged proper display location on floor.
  • Pursued resolutions to achieve complete customer satisfaction, including tracking down hard-to-find merchandise at diverse locations.
  • Folded and arranged Type merchandise in attractive displays to drive sales.
  • Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Used POS system to process sales, returns, online orders and gift card activations.
  • Balanced and organized cash register by handling cash, counting change and storing coupons.
  • Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
  • Fielded questions and solved problems by informing customers of current promotions and store policies.
  • Employed strategic tactics such as cross-selling and upselling to drive sales.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
  • Checked prices for customers and processed items sold by scanning barcodes.
  • Expressed to customers passion for company brand, products, services and solutions.
  • Displayed merchandise by arranging in appealing and orderly way to boost sales.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Greeted customers, helped locate merchandise and suggested suitable options.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Helped customers manage large purchases by collecting items from shelves and storage locations.
  • Performed stocking and informed management of low inventory quickly.
  • Stocked merchandise, clearly labeling items, arranging according to size or color and preparing attractive displays.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
Call Center Customer Service Representative, 04/2008 to 02/2013
Concealed Coalition Newark, NJ,
  • Answered up to Number incoming calls in busy, fast-paced global call center.
  • Researched issues through identification of similar past problems and recommended most appropriate solution.
  • Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
  • Described and explained details about Product or Service options to inform customers and guide purchasing decisions.
  • Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
  • Resolved customer complaints and addressed emergency requests and needs.
  • Initiated termination of customer contract upon request.
  • Addressed escalated customer service issues sent from Type and Type teams to save customer relationships.
  • Helped average of Number customers every day by approaching conversations with positive attitude and focus on customer satisfaction.
  • Educated customers on current promotions, upgrades or new offerings available under current plan.
  • Detailed payment options and transferred customers to billing department for payment or further questions regarding bill.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Bachelor Of Arts: Business Administration And Management, Expected in 01/1980
University Of Santo Thomas - Manila, Philippines ,

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Resume Overview

School Attended
  • University Of Santo Thomas
Job Titles Held:
  • Customer Service Representative
  • Retail Associate
  • Call Center Customer Service Representative
  • Bachelor Of Arts