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Customer Service Representative Resume Example

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Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Knowledgeable and dedicated customer service professional with extensive experience in Wireless industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Competent Customer Service and Account Expert driven to exceed sales goals and build long-term relationships with customers. Facilitate positive experiences through high-quality customer care and prompt resolution of complaints and issues.

Skills
  • CRM Software
  • POS Systems and Ordering Platforms
  • Customer Account Management
  • Upselling Products and Services
  • Order and Refund Processing
  • Customer Data Confidentiality
  • Efficient and Detail-Oriented
  • De-escalation Techniques
  • Creative Problem Solving
  • Verbal and Written Communication
  • Multitasking and Prioritization
  • Customer Retention Strategies
  • Understanding Customer Needs
  • Upbeat and Positive Personality
  • Building Customer Trust and Clairelty
  • Courteous with Strong Service Mindset
  • Data Entry and Maintenance
  • Issue and Complaint Resolution
  • Calm and Professional Under Pressure
  • Multi-Line Phone Systems
  • Team-Oriented and Cooperative
  • Inventory Management
  • LiveChat Messaging
  • Refunds and Returns Management
  • Invoice Preparation and Processing
  • Time Management
  • Microsoft Exchange
  • Sales Quota Achievement
  • Inbound and Outbound Calling
  • Establishing and Maintaining Customer Relationships
  • Strong Analytical and Problem Solving Skills
  • Excellent Attention to Detail
  • Cultural Awareness and Sensitivity
  • Call Volume and Quality Metrics
  • First-Tier Technical Support
  • Patient and Empathetic
  • Regulatory Compliance
  • Document and Records Management
Education
University of Arizona Global Campus Arizona, Expected in 12/2024 Bachelor's : Human Resources Management - GPA :
Victoria College Victoria, TX Expected in 12/2011 GED : - GPA :
Work History
Continental - Customer Service Representative
Auburn, IN, 03/2021 - Current
  • Offered friendly and efficient service to all customers, handled challenging situations with ease.
  • Developed and maintained courteous and effective working relationships.
  • Identified issues, analyzed information and provided solutions to problems.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Drove operational improvements which resulted in savings and improved profit margins.
  • Conducted research, gathered information from multiple sources and presented results.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Exceeded goals through effective task prioritization and great work ethic.
  • Prepared a variety of different written communications, reports and documents to ensure smooth operations.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Continental - Senoir Account Expert
Carpinteria, CA, 08/2017 - 10/2021
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Handled day-to-day running of profit and loss in companies buget, ensuring high levels of productivity and progression.
  • Delivered exceptional level of service to each customer by listening to concerns and answering questions.
  • Developed team communications and information for meetings.
  • Prepared a variety of different written communications, reports and documents to ensure smooth operations.
  • Developed and implemented performance improvement strategies and plans to promote continuous improvement.
  • Used Microsoft Word and other software tools to create documents and other communications.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Identified issues, analyzed information and provided solutions to problems.
  • Drove operational improvements which resulted in savings and improved profit margins.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Carried out day-day-day duties accurately and efficiently.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Completed all paperwork, recognizing any discrepancies and addressing them in a timely fashion.
  • Used coordination and planning skills to achieve results according to schedule.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Exceeded goals through effective task prioritization and great work ethic.
  • Eliminated downtime and maximized revenue by providing top project quality control.
  • Developed and maintained courteous and effective working relationships.
APAC Customer Services - Customer Service Representative
City, STATE, 01/2013 - 05/2014
  • Offered friendly and efficient service to all customers, handled challenging situations with ease.
  • Developed and maintained courteous and effective working relationships.
  • Identified issues, analyzed information and provided solutions to problems.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Drove operational improvements which resulted in savings and improved profit margins.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Exceeded goals through effective task prioritization and great work ethic.
  • Prepared a variety of different written communications, reports and documents to ensure smooth operations.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
  • Processed incoming drug orders.
  • Resolved non-routine issues like third-party billing, computer system and customer service issues.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
Languages
English :
Full Professional
Negotiated :

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Resume Overview

School Attended
  • University of Arizona Global Campus
  • Victoria College
Job Titles Held:
  • Customer Service Representative
  • Senoir Account Expert
  • Customer Service Representative
Degrees
  • Bachelor's
  • GED