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Customer Service Representative Resume Example

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CUSTOMER SERVICE REPRESENTATIVE
Summary

Dedicated [Job Title] talented at processing high volumes of error-free transactions and meeting departmental goals. Offering [Number] years of experience in quickly resolving [Type] issues and maximizing customer retention opportunities. Proficient in managing conversational flow and diffusing difficult customer situations.

Personable and dedicated Customer Service Representative with extensive experience in [Type] industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Flexible [Job Title] with [Number] years of success in resolving customer concerns and inquiries. Skilled at accurately documenting call details, preparing reports and arranging service. Well-versed in providing helpful answers and relevant information to retain clients.

Friendly and efficient [Job Title] devoted to maximizing customer satisfaction with exceptional service and support. Knowledgeable regarding [Industry] standards with strong skill in retaining product and service information to provide effective issue resolution. Skilled in promoting sales to increase revenue while addressing diverse issues.

Personable, friendly and solution-oriented [Job Title] with over [Number] years of experience in service and support. Customer-focused team player offering expertise in conflict mediation, [Area of expertise], time management and sales. Dedicated to customer loyalty and satisfaction.

Hardworking [Job Title] accustomed to fast-paced [Type] call center environments. Quickly and effectively understands, documents and resolves customer concerns, driving satisfaction while meeting demanding business objectives. Well-versed in [Industry] standards and best practices.

Skills
  • Credit card payment processing
  • Report generation
  • Report creation
  • Route management
  • Shipping and receiving understanding
  • Materials transport
  • Sales expertise
  • In-store support
  • Stockroom procedures
  • Business development understanding
  • Call center experience
  • Customer relations
  • Schedule mastery
Experience
Customer Service Representative, Harvey's , June 2019-CurrentHahira, GA
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Assessed customer needs and upsold products and services to maximize [Type] sales.
  • Assisted approximately [Number] customers each [Timeframe] with [Product or Service] questions.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Interviewed customers regarding [Type] issues and reported feedback to management team.
  • Answered customer questions and addressed concerns, resulting in [Number]% reduction in complaint calls.
  • Trained [Number] new employees each [Timeframe] in procedures and policies in order to maximize team performance.
  • Answered [Number]+ inbound calls per day and directed to designated individuals or departments.
  • Reviewed account and service histories to identify trends and issues.
  • Educated customers on special pricing opportunities and company offerings.
Sales Associate, Walmart, June 2013-October 2015Thomasville, GA
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
  • Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
  • Assisted customers by finding needed [Type] items and checking inventory for items at other locations.
  • Observed customer behaviors to identify security threats and escalate concerns to supervisors.
Manager , McDonald's, November 2003-December 2008Valdosta, GA
  • Facilitated month-end journal entries, account reconciliation and invoicing using [Software].
  • Facilitated exceptional sales and performance results by focusing on continuous improvement approaches and capitalizing on emerging market opportunities.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Promoted employee safety awareness based on understanding of regulatory mandates and organizational best practices.
  • Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
  • Reduced shrink by developing culture of loss prevention, improving return processes and upgrading store layout.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Greeted and encouraged feedback from customers to implement in-store operational changes.
  • Trained employees on additional job positions to maintain coverage of roles at all times.
  • Maintained ongoing system for development, recruitment, recognition and retention of store crew and management.
  • Evaluated store performance by receiving, analyzing and incorporating feedback from store inspections to implement action plans for improvements.
  • Cross-trained in every store role to maximize operational knowledge.
Education and Training
License Master Aesthetician, , , Aveda Institute Tallahassee, , TallahasseeFLJanuary 2021
Associates General Studies, , , Georgia Military College - Milledgeville, , MilledgevilleGAJuly 2020
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Resume Overview

Companies Worked For:

  • Harvey's
  • Walmart
  • McDonald's

School Attended

  • Aveda Institute Tallahassee
  • Georgia Military College - Milledgeville

Job Titles Held:

  • Customer Service Representative
  • Sales Associate
  • Manager

Degrees

  • License
    Associates

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