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Customer Service Representative Resume Example

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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

Personable and dedicated Customer Service Representative with extensive experience in [Type] industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Gifted in connecting with business customers to meet account needs, drive growth and build retention. Knowledgeable about [Product or Service] and skilled at meeting and exceeding sales targets. Service-oriented and quality-focused with demonstrated success over [Number] years of [Industry] experience.

Hardworking customer service professional accustomed to fast-paced [Type] call center environments. Work quickly to understand, document and resolve customer concerns, driving satisfaction while meeting demanding business objectives. Well-versed in [Industry] standards and best practices.

Personable, friendly and solution-oriented [Job Title] with over [Number] years of experience in service and support. Customer-focused team player offering expertise in conflict mediation, [Area of expertise], time management and sales. Dedicated to customer loyalty and satisfaction.

Positive and upbeat Customer Service Specialist bringing [Number] years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty.

Skills
  • Report creation
  • Credit card payment processing
  • Schedule mastery
  • Freight operations
Experience
Customer Service Representative, 08/2017 to Current
Core MarkBrewer, ME,
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Delivered high level of service and support to each customer, paving way for future business opportunities.
  • Trained [Number] new employees each [Timeframe] in procedures and policies in order to maximize team performance.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Educated customers on special pricing opportunities and company offerings.
  • Answered [Number]+ inbound calls per day and directed to designated individuals or departments.
  • Worked with managers to develop service improvement initiatives.
  • Set up and activated customer accounts.
House Keeper, 05/2016 to 03/2017
Five Star Quality Care, Inc.Cheyenne, WY,
  • Swept and vacuumed floors, hallways and stairwells.
  • Spot cleaned carpets using industrial carpet cleaner.
  • Removed finger marks and smudges from vertical surfaces, including doors, frames and glass partitions.
  • Cleaned, sanitized and restocked bathrooms every [Timeframe] to keep facilities fresh.
  • Moved beds, sofas and [Type] furniture to wipe down baseboards and alleviate dust and dirt from hard-to-reach areas.
  • Used [Type] cleaning products for sanitizing bathrooms and kitchens to reduce spread of germs and prevent illness.
  • Swept and damp-mopped private stairways and hallways.
  • Stocked toilet tissue and paper towels, as well as other restroom supplies.
  • Dusted ceiling air conditioning diffusers and ventilation systems.
  • Kept utility sink rooms in clean, neat and orderly condition.
  • Employed deep-cleaning techniques for areas in need of additional sanitation.
  • Washed and polished glass windows and doors to keep entryways clear and professional.
  • Used [Type] equipment and chemicals by following all manufacturer instructions to avoid burns, injuries and workplace accidents.
  • Removed all trash from guest rooms, including emptying wastebaskets and properly disposing of all soiled linen.
  • Mopped and vacuumed floors and dusted furniture to maintain organized, professional appearance at all times.
  • Followed proper handling procedures for chemical cleaners and power equipment to prevent damage to floor and fixtures.
  • Dusted and vacuumed [Number] assigned rooms, wiped baseboards, removed scuff marks and cleaned mirrors, toilets, sinks, showers, tubs and marble floors daily.
Project Assistant, 01/2015 to 04/2015
Bay Home And WindowPleasanton, CA,
  • Assisted in preparation of project-related reports, manuscripts and presentations for use by executives in [Type] meetings.
  • Conducted thorough research using various media sources to obtain relevant data for staff requirements.
  • Met schedule and deadlines by ensuring that work was completed efficiently.
  • Completed all daily administrative tasks, including responding to emails, filing paperwork and [Task] promptly.
  • Kept meticulous notes of all changes to the project and implemented these details into the system using [Type of Software].
  • Used well-developed skill set, which included [Skill] to improve relationships with others.
Education and Training
High School Diploma: , Expected in 06/1998
Lake Grove High - Long Island, NY
GPA:
Word Processing: Business Technology, Expected in
Atlanta Job Corps Center - Atlanta, GA
GPA:
: Pharmacy Technology, Expected in
Brown Mackie College - Atlanta - Atlanta, GA
GPA:

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80Good

Resume Strength

  • Formatting
  • Length
  • Measurable Results
  • Personalization
  • Target Job
  • Typos

Resume Overview

School Attended
  • Lake Grove High
  • Atlanta Job Corps Center
  • Brown Mackie College - Atlanta
Job Titles Held:
  • Customer Service Representative
  • House Keeper
  • Project Assistant
Degrees
  • High School Diploma
  • Word Processing
  • Some College (No Degree)

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