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Customer Service Representative Resume Example

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CUSTOMER SERVICE REPRESENTATIVE
Professional Summary

Knowledgeable and dedicated customer service professional with extensive experience in problem solving customer relatives issues industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Passionate about promoting lasting customer satisfaction by delivering top-notch service and unparalleled support. Proficient in pleasing the customer getting a satisfied call best practices and related options. Effectively drives revenue with skilled promotional and problem-solving abilities. Motivated professional well-versed in building productive relationships, resolving complex issues and winning customer loyalty. Bringing 8-year background maintaining customer satisfaction and contributing to company success. Proficient in Microsoft Excell and Quickbooks for inventory.

Accomplishments
  • Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
  • Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
  • Documented and resolved the customers issues and which led to satisfaction results .
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
Skills
  • Account management
  • Inbound and Outbound Calling
  • Good listening skills
  • Training development aptitude
  • Technical Support
  • Multi-line phone talent
  • Creative problem solving
  • Administrative support
  • Money handling abilities
  • Credit card processing
  • Invoicing
  • Scheduling
  • Customer Complaint Resolution
  • Call Volume Analysis
  • Quality Management
  • Appointment Setting
  • Billing Inquiries
Work History
Alliance Rx (TempServ AeroTek)Customer Service Representative | Dallas , Texas | July 2020 - Current
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
South ToyoataReceptionist | Dallas, TX | July 2019 - March 2020
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Liaised with vendors, contractors and professional services personnel to properly process orders in alignment with needs and specifications of management.
  • Drafted professional memos, letters and marketing copy to support business objectives and growth.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Monitored and screened visitors to verify accessibility to inter-office personnel.
  • Monitored premises, screened visitors, updated logs and issued passes to maintain security.
EVO Payments International LLCCustomer Service Representative | Dallas, TX | July 2018 - February 2019
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
  • Evaluated account and service histories to identify trends, using data to mitigate future issues.
  • Answered constant flow of customer calls with up to 60 to a 100 calls in queue per minute.
  • Provided primary customer support to internal and external customers in fast-paced environment.
PFSwebCustomer Service Representative | Dallas, TX | August 2017 - July 2018
  • Educated customers on promotions to enhance sales.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
  • Recommended Lexmark Printers and Ink Cartridges to customers, thoroughly explaining details.
  • Leveraged sales expertise to promote Printers & Ink Cartridges making sure business owners and clients get the satisfaction of receiving our products and capitalized on upsell opportunities.
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals 100%.
Education
High School DiplomaLancaster High SchoolLancaster, TX | June 2014
Affiliations
  • Society of Human Resource Management
  • American Institute of Certified Public Accountants
  • International Association of Administrative Professionals
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Resume Overview

Companies Worked For:

  • Alliance Rx (TempServ AeroTek)
  • South Toyoata
  • EVO Payments International LLC
  • PFSweb

School Attended

  • Lancaster High School

Job Titles Held:

  • Customer Service Representative
  • Receptionist

Degrees

  • High School Diploma

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