Customer Service Representative Resume Example Alorica

CUSTOMER SERVICE REPRESENTATIVE

Professional Summary

Hardworking Customer Service Representative with 20 years of experience working with [Product or Service]. Trained in project and time management with extensive knowledge of [face to face and ] and proven multitasking abilities. Committed to maintaining professional relationships wit clients to increase profitability and drive business results.

Skills

Complaint resolution
Credit card processing
Staff education and training
Money handling abilities
Creative problem solving
Service standard compliance
Computer proficient
Shipping procedures understanding
POS systems expert
Key holder experience
Retail store support
Data entry
Stocking and replenishing

Quick learner
Professional telephone demeanor
Technical support
Multi-line phone talent
Medical terminology knowledge
Good listening skills
Recordkeeping strengths
MS Office proficiency
Customer service and support
Service call management
Exceptional customer service
Answering incoming calls

Work History

Customer Service Representative, 05/2016 to Current
Alorica – Green Bay, WI

Cultivated customer loyalty, promoted repeat customers and improved sales
Achieved and consistently exceeded revenue quota through product and service promotion during routine calls
Collected customer feedback and made process changes to exceed customer satisfaction goals [Number]%
Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions
Boosted sales revenue by skillfully promoting diverse [Product or Service] options
Recommended [Product or Service] to customers, thoroughly explaining details
Educated customers on promotions to enhance sales
Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes
Answered customer telephone calls promptly to avoid on-hold wait times
Offered advice and assistance to customers, paying attention to special needs or wants
Provided information to customers regarding [Company]'s charge card and loyalty program and helped to open and activate new accounts
Suggested new procedure to persuade cancelling customers to stay with company, resulting in [Number]% decrease in cancellations
Responded to customer requests for products, services and company information

Rail Specialist, 02/2016 to 04/2016
Schneider National – Green Bay, WI

Offered data-driven recommendations aligned with overall company strategies and prioritized process improvement initiatives
Operated with high integrity, built trust, and earned sustained credibility with internal and external clientele
Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
Developed exceptional attendance record with special attention to punctuality and preparation to work upon arrival
Complied with safety and hazardous material handling, storage regulatory requirements and internal procedures affecting business operations
Received incoming calls and messages and addressed or triaged phone requests
Collaborated with team to define business requirements for organizational processes, achieve productivity standards and adhere to accuracy standards
Established logistics policy including mode, carrier and supplier agreements that benefited overall business

Department Manager, 10/2013 to 09/2014
Jos A Banks – Green Bay, WI

Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction
Devised, deployed and monitored processes to boost long-term business success and increase profit levels [Number]%
Evaluated suppliers to assess quality, timeliness and compliance of deliveries, maintain tight cost controls and maximize business operational efficiency
Applied performance data to evaluate and improve operations, target current business conditions and forecast needs
Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions
Rotated merchandise and displays to feature new products and promotions
Formulated pricing policies by reviewing merchandising activities and determining additional needed sales promotions
Managed overstocking, restocking and inventory control procedures during [Type] shift
Worked actively with management team to create daily and weekly sales plans based on weekly sales trends
Partnered with merchandising team to plan and execute floor moves, merchandise placement and overall sales set-up

Education

Diploma: Mass Media, and Phsycology, 06/1989
East High Schol - Green Bay, WI

Certification: Hair Design and skin and nail biology, 01/1991
Pro Schools of Cosmetology - Green Bay, WI

Certificate: Customer Service, 10/2015
Northeast Wisconsin Technical College - Green Bay, WI

Resume Overview

Companies Worked For:

Alorica
Schneider National
Jos A Banks

School Attended

East High Schol
Pro Schools of Cosmetology
Northeast Wisconsin Technical College

Job Titles Held:

Customer Service Representative
Rail Specialist
Department Manager

Degrees

Diploma : Mass Media, and Phsycology , 06/1989
Certification : Hair Design and skin and nail biology , 01/1991
Certificate : Customer Service , 10/2015

Customer Service Representative Resume Example

Resume Score: 80%

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