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Customer Service Representative Resume Example

Resume Score: 80%

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CUSTOMER SERVICE REPRESENTATIVE
Professional Summary

Hardworking Customer Service Representative with 20 years of experience working with [Product or Service]. Trained in project and time management with extensive knowledge of [face to face and ] and proven multitasking abilities. Committed to maintaining professional relationships wit clients to increase profitability and drive business results.

Skills
  • Complaint resolution
  • Credit card processing
  • Staff education and training
  • Money handling abilities
  • Creative problem solving
  • Service standard compliance
  • Computer proficient
  • Shipping procedures understanding
  • POS systems expert
  • Key holder experience
  • Retail store support
  • Data entry
  • Stocking and replenishing
  • Quick learner
  • Professional telephone demeanor
  • Technical support
  • Multi-line phone talent
  • Medical terminology knowledge
  • Good listening skills
  • Recordkeeping strengths
  • MS Office proficiency
  • Customer service and support
  • Service call management
  • Exceptional customer service
  • Answering incoming calls
Work History
Customer Service Representative, 05/2016 to Current
Alorica – Green Bay, WI
  • Cultivated customer loyalty, promoted repeat customers and improved sales
  • Achieved and consistently exceeded revenue quota through product and service promotion during routine calls
  • Collected customer feedback and made process changes to exceed customer satisfaction goals [Number]%
  • Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions
  • Boosted sales revenue by skillfully promoting diverse [Product or Service] options
  • Recommended [Product or Service] to customers, thoroughly explaining details
  • Educated customers on promotions to enhance sales
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes
  • Answered customer telephone calls promptly to avoid on-hold wait times
  • Offered advice and assistance to customers, paying attention to special needs or wants
  • Provided information to customers regarding [Company]'s charge card and loyalty program and helped to open and activate new accounts
  • Suggested new procedure to persuade cancelling customers to stay with company, resulting in [Number]% decrease in cancellations
  • Responded to customer requests for products, services and company information
Rail Specialist, 02/2016 to 04/2016
Schneider National – Green Bay, WI
  • Offered data-driven recommendations aligned with overall company strategies and prioritized process improvement initiatives
  • Operated with high integrity, built trust, and earned sustained credibility with internal and external clientele
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
  • Developed exceptional attendance record with special attention to punctuality and preparation to work upon arrival
  • Complied with safety and hazardous material handling, storage regulatory requirements and internal procedures affecting business operations
  • Received incoming calls and messages and addressed or triaged phone requests
  • Collaborated with team to define business requirements for organizational processes, achieve productivity standards and adhere to accuracy standards
  • Established logistics policy including mode, carrier and supplier agreements that benefited overall business
Department Manager, 10/2013 to 09/2014
Jos A Banks – Green Bay, WI
  • Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction
  • Devised, deployed and monitored processes to boost long-term business success and increase profit levels [Number]%
  • Evaluated suppliers to assess quality, timeliness and compliance of deliveries, maintain tight cost controls and maximize business operational efficiency
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs
  • Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions
  • Rotated merchandise and displays to feature new products and promotions
  • Formulated pricing policies by reviewing merchandising activities and determining additional needed sales promotions
  • Managed overstocking, restocking and inventory control procedures during [Type] shift
  • Worked actively with management team to create daily and weekly sales plans based on weekly sales trends
  • Partnered with merchandising team to plan and execute floor moves, merchandise placement and overall sales set-up
Education
Diploma: Mass Media, and Phsycology, 06/1989
East High Schol - Green Bay, WI
Certification: Hair Design and skin and nail biology, 01/1991
Pro Schools of Cosmetology - Green Bay, WI
Certificate: Customer Service, 10/2015
Northeast Wisconsin Technical College - Green Bay, WI
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Alorica
  • Schneider National
  • Jos A Banks

School Attended

  • East High Schol
  • Pro Schools of Cosmetology
  • Northeast Wisconsin Technical College

Job Titles Held:

  • Customer Service Representative
  • Rail Specialist
  • Department Manager

Degrees

  • Diploma : Mass Media, and Phsycology , 06/1989
    Certification : Hair Design and skin and nail biology , 01/1991
    Certificate : Customer Service , 10/2015

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