Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Professional with a background in guiding and assisting customers. A team player who enjoys helping to complete important tasks. Enjoy advocating, proving information,and answering calls to deliver superb customer care. Dedicated, reliable,accurate, consistently delivering courteous service at all times. Very detailed-oriented with over 15 years of providing exceptional customer service to drive client retention.

  • Excellent attendance record
  • Self Starter
  • Strong verbal communication
  • Dependable
  • Customer service-oriented
  • Self-motivated
  • Detail-oriented
  • People-oriented
  • Efficient multi-tasker
  • Friendly and likable
  • Patient education and advocacy
  • Order processing
  • MS Office (Excel, Word, Outlook
  • Organized and detail-oriented
  • Previous call center experience
  • Problem-solving skill
  • Honest and Trustworthy
  • Conflict resolution
  • Production schedule adherence
  • Reporting and documentation
  • Privacy and confidentiality
  • Troubleshooting
  • Inventory auditing
  • Troubleshooting and resolution
  • Upselling strategies
  • Billing
  • Quality
Work History
Customer Service Representative, 10/2010 - 06/2012
D.B. Roberts Rochester, NY,
  • Educated customers on promotions to enhance sales
  • Answer phones and respond to customer requests
  • Sell/Upsell services
  • Provide the customer with products and new promotional specials of cable, phone and internet service bundles
  • Transfer customer calls to appropriate staff, research, and resolve customer issues using computer system
  • Set up install and schedule technician
  • Enter customer orders into computer system
  • Follow-up on customer inquiries not immediately resolved
  • Troubleshoot and provide technical support for Dish,Direct tv, and Comcast customers
  • Quality / Call monitoring and grading
  • Assist customers with porting existing number to new services
  • Schedule maintain appointments
  • Process payments
  • Update billing information
  • Process credit checks for new service eligibility
  • Proform credit check on new potential customers
Pharmacy Help-Desk (CVS Caremark) , 08/2012 - 03/2013
Archdiocese Of San Antonio Seguin, TX,
  • Demonstrated professionalism and courtesy with customers while working to resolve complaints, problems or respond to questions
  • Document support interactions in the system for future reference and addition to pharmacy calls regarding issues related to claim transaction, reimbursement, payment, and other required information in accordance with Pharmacy help desk performance metrics
  • Answer incoming calls according to HIPPA and Pharmacy Law Standards
  • Identify pharmacies, providers and beneficiaries' needs, clarify information, research every issue and providing solutions
  • Make outbound calls to pharmacies, providers, and beneficiaries if necessary
  • Meet all departmental goals including schedule adherence, attendance, and quality monitoring work with multiple computer applications while simultaneously taking customer's calls to follow procedure while handling calls
  • Educate pharmacists and providers on which drugs require prior authorizations within each member's plan
  • Conference member in with plan
  • Process overrides
  • Maintain %100 adherence
Optum First Line Health Agent, 03/2013 - 04/2014
Optum RX (Connextions) City, STATE,
  • Adhered to established policies, procedures and compliance for satisfactory audit rating
  • Followed quality standards and procedures to minimize errors and maximize customer satisfaction
  • Tracked customer shipment to provide members with product arrival time
  • Accept inbound calls and assist customers with catalog orders
  • Meet all departmental goals including schedule adherence,attendance, and quality monitoring
  • First, call resolution to ensure high level of satisfaction for each member experience
  • Process mail orders
  • Assist members with online ordering from benefits catalog
  • Educate members of newly added perks within their benefit plan
  • Assist post office, UPS, Fed Ex with updated member address information to ensure accurate and on-time deliveries of products ordered.,
  • Apply any missing member benefit points
  • Assist with lost or stolen packages
  • Note each account in full detail
Child Care Provider, 04/2014 - 08/2019
Self-Employeed City, STATE,
  • Used positive reinforcement techniques to promote patience and other good behaviors in children
  • Managed safety and security of all children under care
  • Instructed children in crafts and other activities to promote gross and fine motor skills, including creating paintings, drawings, paper crafts, and decorations
  • Cared for children ages 0mos to 4yrs old in nurturing and age-appropriate way
  • Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs
  • Selected appropriate stories based on ages of children and teachable moments, read to groups and promoted discussions based on content
  • Helped children develop motor skills in preparation for preschool and kindergarten
  • Monitored entrances and exits to maintain safety and organized environments
  • Kept notes of behavior issues, food served and medications administered to children
  • Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions
  • Developed lessons and activities to promote children's physical and emotional development
  • Consulted with families to discuss activities and behaviors of each child
  • Taught children to organize toys, wash hands and importance of following rules
High School Diploma: , Expected in 06/1998
Rock Hill High School - Rock Hill, SC

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School Attended

  • Rock Hill High School

Job Titles Held:

  • Customer Service Representative
  • Pharmacy Help-Desk (CVS Caremark)
  • Optum First Line Health Agent
  • Child Care Provider


  • High School Diploma

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